Rightway Auto Service

Love these guys. So sorry they are gone. we have been taking our cars to them for 30+ years and always felt we received the best service. Now we have to hunt down another mechanic we can trust, UGH! I heard Joe is retired and Tom is at a shop out in the burbs somewhere.

CLOSED! — the building is gone. Thanks for 25 years of terrific service — wish I had had a chance to say good bye and wish Tom and Joe well. Hope you are both sitting on a beach in Florida or back in Sicily.

Great service and knowledgable staff. They walked me through the problem, gave me an estimate and had the service completed within the two hours of showing up. I was referred by a friend and would recommend this service again.

I spoke with them on the phone about my car issues. I told them about the heat and problems with my rear differential. They said to bring the car in. I have a newborn and it was not easy to have my husband take off work and drive over there with me and the newborn. When I got there they said they did not have a computer to fix the heat. I said okay, it would have been nice if you told me that over the phone, but no big deal on the heat… it was the rear differential that was the problem and my main concern. After conferring with his partner (I think the guy I spoke with was Joe) they decided they did not want to work on the car. I told him what a pain it was logistically to get down there and waste of time etc… and they just turned their collective nose at me and kept saying sorry, nothing I can do. Horrendous experience. I would not recommend anyone go there. I hope they try to dispute this post, because there is nothing they can say that is not factually accurate about my comments.

Great shop run by two honest guys. I was having trouble with my transmission & they looked at it for free & then gave me a call explaining the problem & what needed to be done to fix it (and how much it would cost). The gave me a fair price & my Jeep has been running great for a couple of months.

I really hate to post a bad review for this garage because up until this point I had found that they did quality work (although often at a higher price than other garages).
I took my car in for an oil change and they pointed out a few other repairs; standard fare. The work was done fine, but as I was leaving the garage I noticed that the rear right side of my car was scratched, dented, and had red paint streaks from another vehicle. This was not on my car when I brought it in.
I pointed it out to one of the two main mechanics, and he simply replied that it was there when I brought it in. I asked if he worked on the car and he called for the other main mechanic. While waiting on him to come out, the first mechanic grabbed a rag and attempted to rub the paint off. I again told him this was not there before, and he said «if this was a new scratch, the paint would rub right out». Low and behold, the paint came right off, still leaving large dents and scratches.
At this point I reiterated that this was not there when I came in, to which he replied «I don’t know, maybe you just don’t look at the right side of your car often.» What?! Living in Chicago, 99% of parking is parallel parking done on the street, meaning this side of my car almost always faces into the sidewalk (unless in a parking lot or on a one way street). When the other mechanic came out he simply said they didn’t do it, end of story.
To be honest, my car is fairly old and the damage was not a big deal. If they had just owned up to it and offered a little money off of my bill or even offered to buff it out, I would not be posting this. But anybody who has been here knows their garage is typically packed full of cars, and it wouldn’t be that hard to side swipe another vehicle while trying to navigate it.
It’s hard to find an honest mechanic who you can trust to provide you with the right service at the right price, and I’m willing to pay a little more for quality. But if they so obviously lied about this incident, what else are they willing to lie about?
I will not be returning.

Twice I have brought my car into Right Way thinking that I had a major problem with my car and expecting a huge bill. And twice, Right Way has diagnosed a very simple fix and only charged me $ 25 for the repairs!!! I am so thankful to have this type of honest service. They easily could have convinced me something bigger was wrong with the car and charged me an arm and a leg for it, but they were completely honest and straigh-​forward. These guys deserve everyone’s business.

Honest, competent, upfront about what needs to be done.
I got the reference from my Volvo mechanic who won’t work on my Toyota, he said to go here and he was right!

I took my 2005 Suburban in for new brakes and these guys were great! I think I just found my new mechanic!

I would trust my car with no one else. They are very honest and most things that I have had repaired are reasonable. I have a company car so my personal car often gets neglected. That means my battery drained recently and was completely dead.
I took it in expecting to buy a new battery with no questions. In fact, i told them i needed a new battery. They gave it a full battery charge and told me I did not need one as it was still good. Just drive it more regularly was the advice, which of course I know but fail to do. Most places would have replaced it. They did not even charge me! Just one example of their honest dealings. I have many. They are absolutely great!

Joe, the owner and Tom the chief mechanic are scholars and gentlemen. I brought them my RX 300 Lexus, looking for a diagnosis of we the car was mysteriously burning oil. Not only did they do due diligence, but Tom sat down at the computer and dug up evidence of a 2007 class action suit that would entitle me to an extended warranty from Lexus if we found evidence of excess sludge build up in the engine. He printed this for me as well. The garage is immaculate and reflects a first class work ethic. Highly recommended as an alternative to any Lexus dealership which will bleed you dry …

These guys have worked on several family vehicles now for me and always do fair and honest work at a reasonable price. Tom is great and explains what needs to be done in a way the common person can understand. Let’s face it. it always sucks to put money into your car, but if you have to do it, these are the guys to talk to.

Imagine a small town where you trust your mechanic because you’ve known him forever, his skill is unquestioned, his fairness is known by everyone in the village. He takes care of cars as if they were friends. He listens.
That’s Right Way.
If all businesses were run the way this one was — the world wouldn’t be in the mess it’s in today.
It’s really simple. I trust these guys because they’ve earned it.

I needed to get snow tires mounted on a set of extra wheels I had just picked up. I went to Unilocal,searched for tire installation, and started calling each shop in order of appearance for quotes (it should be mentioned that the reviews appeared in order of highest rated). Right Way was the best price by quite a bit and they could see me immediately. Every single person in the shop was incredibly nice and helpful. The wheels I had just purchased were in worse shape than I thought. Most places would have charged quite a bit for grinding down the corrosion, Right Way did it for free!
I was very happy and grateful for their honest and inexpensive service. I would recommend them!

First timer, took my 11 year-​old car to Right Way after reading all of the Unilocal reviews. I couldn’t be happier with the service.

3.5 stars bc they’re still nice and honest. But, I should have read Emma C’s review first. I paid $ 55 more at RightWay for my tire than I would have at Pepboys including the installation fee. Costco’s quoted price was for a Michelin tire, not the Futura Touring that I got.

I’ve used Right Way for over 17 years and my 3 cars I had over that time. As others have mentioned, they are a little more expensive than franchise shops when it comes to brakes and mufflers, but for everything else, these are the guys.

Neighborhood guy recommened Tom at Right Way and I took my car in this weekend. They diagnosed and fixed it quickly and at a good price. Very tough to find an «honest» mechanic in the city. I think these guys do a good job and their rates are what you’d pay most anywhere else. Nice guys and good service. I’d go back when and If my old sled breaks down

I used to go to Ashland Auto and Tire but found it difficult to get timely service. These guys are very nice and explain everything well. They’re also pretty honest. My wife came here once thinking something was wrong with her brakes. They tested it, found nothing wrong, and didn’t charge her. Whenever I come, they usually have my car ready later that day.

I consider myself lucky to have found Right Way Auto Service. It’s a father/​son operation happy to have your business.
With every visit they are always polite and more than happy to take a look under the hood. They’ll give you a call during that day to tell what’s wrong and if you authorize, they get it fixed within a reasonable amount of time. The prices on routine repairs like Brakes and Mufflers might be a slightly higher than the franchise shops but their knowledge and care make it worth it.
What I like best is that they take time to get to know your car’s history and try to figure out how the damage occurred. For example, I had a broken fuel pump and had them carry out the repairs. When I picked up my car, they wanted to know who worked on my car before because shoddy work caused it to break. They actually seemed annoyed that I had to get that particular part fixed. I’m not on a first name basis with the mechanics, but they do remember working on my car with each subsequent visit («Oh yeah, your car that had the fuel pump problem!») and that went a long way in earning my trust. They’re on your side.