Road Runner Sports

Poor customer service– they accidentally sent me home with new running shoes that were two different sizes, and couldn’t be bothered to even acknowledge the inconvenience when I came back to get the right shoe. Maybe if they weren’t so busy trying to sell their VIP program to me they would have checked the shoes’ sizes when ringing me up!
I recommend Universal Sole or Fleet Feet instead– have always had great experiences at both of those stores.

Bought two pair of shoes last weekend. A lot went onto this process including three different ways to analyze my feet, pressure points, running style, and molds for inserts. Amazing process and with their vip program I have 90 days to return my shoes even if I run in them everyday outside. Staff was super knowledgeable on brands and construction of the shoes. I went to fleet feet last year and they hands down cannot compete with their fitting process.

This was my first buy at Road runner and I was thoroughly impressed. A huge shout out to Bill who helped me with the «shoe dog» custom insole process and worked with me to identify the right brand and fit. Here’s the best part, after the whole exercise, I felt that the shoe sole worked better than the custom insole and Bill insisted that I take the right call to chose the best fit even if it meant I didn’t buy the custom insole. (And I didn’t.) Awesome service!

Total bait and switch. I was told that I would get 20% off my shoe purchase if I joined the VIP program. As I look at the receipt, I see I was charged $ 40 for the super plus membership (which I was never told) instead of $ 20 and only got the 10% discount. Stephanie who rang me up tells me «she may get fired» for all the discounts I’m getting (which is totally inappropriate btw). If you go online, the membership is $ 1.99 and you get the 20% discount. I should have looked at the receipt, but she read me all the numbers (correction: some of them) and then put the receipt in my shoe box.
I really enjoyed Road Runner Sports when I ordered from there before, but I won’t be back (except to return all my shoes). I really trusted Stephanie and it’s upsetting at how much she abused it. I really wanted to believe she and the store had my best interests at heart. But, I suppose I was naïve. Be VERY cautious before buying shoes here.

I was very disappointed with my experience in this store.
The sales pressure is high, and they really push the running analysis. Against my instinct, I agreed to participate, and allowed for a review of my running on a treadmill. Their «findings» were absolutely incorrect, contradicting several podiatrists and my orthopedist. I didn’t say a word, knowing that they lacked credibility, and that I would not take any recommendations from their staff.
They were very married to the «results» from their analysis, that provide shoe suggestions. I had to push to try on the shoes that I actually wanted, that were not included in their test results. It was absurd.
I did not make a purchase in the store. And after years of shopping their website, I chose to purchase shoes with another online retailer, due to the in-​store experience.

Roadrunner is home to my regular run club (The Crew Runs the World) and I am so glad it is.
Most friendly and knowledgable staff. Great basic gear, assortment of shoes and I’ve been pleasantly surprised by the style and fit of the Roadrunner athletic wear.

I had the best experience here and it made the process of finding new running shoes painless. Excellent, knowledgeable staff and super friendly! I would definitely recommend to anyone who is looking to get quality insight into their running form and the best shoes for your feet.

I tagged along with a friend who was picking up a race packet and needed some running shoes for triathlon training. DARREN! was so great. Both my friend and I had 3D imaging, running analysis and tried on and picked out shoes in about an hour. No pushy sales stuff, Darren was knowledgeable, helpful, quick and efficient. I liked the computerized analysis and the ability to try out the expensive insoles without buying them. While the shoes were definitley not a bargain, I felt very comfortable in my purchase and with Darren’s recommendations. His expertise and running experience definitely helped me as a newby buying the right shoes to train in. I’ll definitley return to the store!

Stopped in here yesterday for the first time, after searching online for a running store. I came in to consult with somebody about running my first half-​marathon.
Stephanie, an assistant manager, gave me some good counsel and friendly encouragement. I am looking forward to the event, and looking forward to returning to Road Runner Sports!

Love this place. I’ve been shopping RRS through catalog for approximately 15 years! When I found out that they had a retail location in Chicago I had to check it out. Loved the shoe dog experience, and was advised by the rep that I had been buying the wrong shoe. I told her what my spending limit was, and she honored that every step of the way. The sales racks and Road Runner text alerts help out with added savings when available. Great return policy. Been running in my new shoes for approx 2 weeks and my plantar fasc has gotten much better!

This is my second experience buying shoes from Road Runner. I worked with Stephanie and she was extremely knowledgeable about different shoes that would work for me. The products are pricier but they constantly have promotions going. Plus, if you want to have good running shoes it’s worth the investment! Will definitely go back when I need new gear.

I was having trouble finding the right shoe. The folks at road runners took the time to fit me and make sure I left the store happy with my purchase. Darren and Kaleigh were so patient with me. I came back 5 times because my shoe wasn’t right. I am so happy that Darren told me the first time I was in to get the VIP because I would’ve been stuck with the wrong shoe. If you want great customer service and really knowledgable running shoe gurus. Come to road runners!

**************** buyer beware this location is treacherous*********************
I don’t know if a Unilocal Review could adequately convey the complete frustration I have with this company.
As mentioned in another review the sales pressure the second you walk in the door is overwhelming. The sales model alone is enough to make me never walk in the door again, but the following experience gave me all the more reason to boycott this place.
My husband purchased Shoes, Insoles and Socks totalling well over $ 300 and was «forced» into joining their VIP program. This «VIP» program is thrown into your total and only glazed over as a type of rewards program.
We returned all the items less than 12 hours later after realizing we were scammed into purchasing unnecessary, and unreasonably marked-​up products. We were refunded for the items but were told that VIP could not be refunded. Again, not discussed when it was «thrown-​in.» So, they stole $ 30 from us.
Fast forward a year later a random $ 30 charge from Road Runner shows up on our account. Talk about fine print. We went into the store, asked about the charge, were told it was an auto-​renewal for their «VIP» program and told it would be refunded same day.
Fast forward 4 days. Still no refund. I call the store to figure out what happened. I was given a confirmation number and the last four digits of a debit card which the store refunded and told that it must be a delay on the part of our financial institution. The debit card that was refunded was never a card in our possession but just to be sure I call my bank and they verified that 1. the aforementioned debit card never belonged to my account and was not the same account the renewal fee was withdrawn from in the first place 2. no refund was pending in our account.
I then call the corporate RoadRunner phone number, the representative tells me that a refund was never processed on our account and that the confirmation number and «debit card number» that was given to me by this stores representative was literally pulled out of thin air. She literally lied about refunding me (I’m assuming) hoping I would forget about it and just let them keep the $ 30 they randomly charged?
I have no idea if other Roadrunner locations function in the same manner; but buyer beware this location is treacherous

I came here for ladies night. What a great event. Raffle, cup cakes and drinks! They had great deals on Brooks! These are my new favorite shoes. I bought two pair, one walking and one running. Brittney was AMAZING! She was helping 3 of us out. She was friendly and knew her shoes. Come and ask for Britney !

This is my third time coming to this place and it’s always been a great experience.
It’s not only a great store, but a community of people. They seem to really care about the people who walk into their store. On the night I most recently went they were celebrating St. Patrick’s Day. They had sandwiches, drinks, and treats, along with games and raffles. People mingled and then went off and took a nice run. It was nice to see staff and customers mingle.
Their products are great. The staff is friendly and knowledgeable, especially Darren.

I’m not a fan of this store and here’s why:
1. There are local stores I’d rather support with my dollars that have fun runs, training plans, races and communities.
2. This store makes you join a VIP program for sales/​discounts, which you have to pay for.
3. The flyers for the VIP sales are difficult to understand and at times, misleading. For example, they’ll say come in now for 20 percent off. The sale really is 10 percent off the regular price with your VIP card, then a separate 10 percent sale.
4. In addition to pushing certain brands of shoes, they also use a proprietary fit program to match you with your shoes … and custom insoles. If I’m buying the right shoe for my foot, I should need $ 80 insoles on top of the shoes.
5. I haven’t experienced such sales pressure since buying appliances at a commission-​only establishment. They’re upselling on the insoles, socks, laces, etc.
But at least this place has free parking while you shop …

Big UPS to Stephanie at Road Runner Sports! Three, count ‘em…THREE WORDS.
GETS. IT. DONE.
…so maybe five words, because she gets it done «every time.»
Stephanie or «Steph» (yup, we’re like that already) is awesome and totally solidifies my already great love for Road Runner Sports.
Fleet Feet… wha?! Dont’ know ‘em. Wait, the place over by XXXsport, yeah I know them. They’re cool too, but NO. Road Runner is my stop now (kinda always was).
I’d bought from RR in the past, online when that was all there was, but when they opened the store on Kingsbury, I was like, «SHHHYEAH» and went in. Already knew they had great shoes… AND gear, so I wanted to check it out for myself.
Place is awesome for this sneaker fiend.
Stephanie helped me find some great training/​running shoes, and was super good at it. I’m no avid runner or anything, but I do some running for my other training and sports. So that’s where I was coming from when I walked in there.
Stephanie runs… like, A LOT. So she knows a little something about running shoes. It also helps that she also knows other trainers and athletes (her husband) in other sports too. THAT was a big help in helping me find the right type of training shoe.
I needed something that was kind of hybrid-​ish where I could train my other sports in, but still good for sprinting and my light, «headphone-​high-​five» jogs on the lake path.
Because on that 26^th mile, every little bit counts right?!
So I go see her every time. NOW, I don’t even have to go into the store because she knows my size and fit for each of the different brands I buy. She orders them for me and has them shipped right to me or my gym.
Its…kind of awesome.
That, and she’s not always there when I go in. Between her New Balance modeling gigs, and running every freakin’ major US marathon, she’s kinda hard to catch.
Stupid New Balance ads. And New Balance shoes. That I love. And get. Almost monthly.
More like stupid me.
But Super Stephanie and Radical Road Runner Sports.
Seriously, great shoes, service, apparel and other stuff.
This store is sweet.

This place is great for products and customer service. I have shopped here many times. Great shoes, great clothes and great staff. The time they take with customers during the fit process is really awesome.
I’m not sure why someone is complaining about «the militant parking» which is actually free for the entire shopping complex and run by the owners of the complex not RRS. If you think you can park in any lot in the city and then leave to go shop somewhere else… well good luck with that.

Who tows a customer? Militant policies on this parking lot make it difficult to even think about coming back. The disrespect and lack of help from employees made me sure I don’t come back.
Might have good running gear, but man, not interested in having you shop.

Runner’s dream — join the VIP club for extra savings!
If you are a runner, this is your one-​stop shop for all your running needs. Take some time and get the Shoe Dog experience done and find out what you need to look for in shoes. The staff are very knowledgeable and helpful with everything running-​related.
This store does some fun community events and there is plenty of parking. If you can’t find it in-​store, their website is awesome and the shipping is scary fast and FREE for VIP members!