Roman Custom Cycles

The guy is a nice enough guy and I believe he is well intentioned BUT he don’t have his shit together .
Get it in writing as to when you will receive you property or job back.
I know an other fellow in there besides Matt, good people.

Just want to give props to the best bike shop in the city. My Ironhead wasn’t firing properly. I called and he said the shop was full but if I could get it fired up he would give it a listen. I made my way over there hoping for some feedback and expecting to cab it home. Matt took one listen, grabbed a few tools and fixed my bike right there on the spot! Roman is honest, accurate, and has great integrity. I without any hesitation recommend Roman Custom Cycles.

I’ve been back to Roman’s for various of work since my first review. He’s a straight up guy and always takes of the job from small clutch pack changes to changing and balancing a tire job. It’s also great to see him knock out these small jobs in a few hours as pose to a Harley dealer sitting on a 30min-​2 hr job for a week or two. I highly recommended Roman’s. In his shop, you’ll see alot bobbers and baggers come through it. All greatly personalize for the owner. great deal of respect.

I had a nightmare experience with a Matt, the shop was recommend by a friend since it‘s a local, independant shop in Avondale I live in Humbolt Park I thought he would benefit from the my accident approx $ 3,000 in parts and labor… State Farm was covering all except $ 500 deductable… BIG MISTAKE ! The State Farn adjuster came to his shop to evaluate the damage he consulted with Matt and gave him all the part numbers from Harley that were required for the repair, I know from the adjuster and Chicago Harley in Glenview that all the parts would take 20 days… I called the shop multiple times to find out the expected return of my 08‘ Harley… he did not return my calls. Finally i get him on the phone he Informed me the parts would take 20 days plus 1 day to put it together. So i asked him it‘s ⁸⁄₁₇ today so i should get the bike back by ⁹⁄₇ the latest? HE SAID YES NO PROBLEM ! Well i found out from him and State Farm that Knucklehead Did not order the Parts till he cashed the checks from State Farm and my Check… So he orderd the parts that week + 30 days later i picked up my bike… dirty, 15lbs of psi in both tires the mirrors need to be tightend the air cover misaligned the battery just barely turned over after sitting in the shop for almost 2 months Matt showed his indiffrence and unprofessionlism when he knew i missed 2 road trips because he LIED to me… I know why mr. Matt works a full time job during the week opens the shop from 4−8pm m-​f he says hes open on Sat, but i would stop by closed? This is not full repair shop it‘s Matts little side HOBBY

Needed some custom parts installed on my harley. Got referred here. Talked to matt before i went there. He seemed honest and like he cared about his work. Dropped off my bike and parts. He called me when it was ready, which it was done on time. Easy to talk to. The work was done right, the price was very fair. Definitely would recommend him.
Down to earth real people.

Some people drive across the metro area to «their» mechanic. Thankfully Roman Custom Cycles is only about a mile away from me. Matt and his team are the most friendly, responsive and HONEST mechanics I’ve encountered. Of course I don’t like needing have to work done on my Harley, but I’m glad I can give them my business. They deserve it.
A friend had originally recommended them to me, and I’m happy to be passing on the word.