Roto-Rooter Plumbing & Drain Services

We had a terrible clogged bathroom sink with guest coming over. Rotorooter did a fantastic job. We will be calling rotorooter for any plumbing needs in the future. Highly recommended. Gierz st, Downers Grove, il.

I called roto-​rooter because I was having a problem getting a plastic nut off from the bottom of my toilet tank. I was trying to install a new ballcock valve as the old one was leaking.
Harold #2004 came out quickly, which was good. Before he started, Harold quoted me a price of $ 375 dollars just to replace this valve! I needed to replace this part so I went ahead with it.
To my surprise, Harold was also having quite a time trying to remove this plastic nut, (it made me feel good as I thought it was just me!).
After Harold was done with the job, he began to talk about his relationships with the dispatchers! I thought it was a little creepy and also unprofessional.
I know I probably would have paid the same with another company, but I may still go with someone else if I need plumbing service again.

Do NOT call them — try an independent plumber. A man came out with a very heavy accent that I could barely understand. He spent more time going out to his vehicle than in the the house. He brought in equpment, the router etc. I stood and watched him — he removed the bottom piece of the drain that was clogged — and he just ran water through it. Then he replaced a $ 1 seal and said he was done. about 30 minutes in the house and that will be $ 450!!!

Called to have my sewer line to the main rodded. The dispatcher was very friendly and the service rep (Yuri 1195) came out promptly to rod the line. He was pleasant, helpful and most importantly… he was able to clear the line. These elements of the call were all worthy of a 5 star rating. The reason for the 3 star was the price. $ 449 to rod a line is simply too expensive. I used the same service 3 years ago for the same issue when the cost was approximately $ 230. This type of price increase over a 3 year window just feels like price gouging.

Lets break it in Couple parts:
Speed of them and how easy it is to schedule — — - Five Star.
call center and be flexible for your time in order to re schedule — – Five Star
Leonard knowledge of what to do to resolve the Issue — — -Five star
Them being Not Messy and clean up after themselves — — Five Star
Leonard explains every thing and how to prevent of re-​occurring — — -Five Star
PRICE — — Lets say you have very better luck to find way cheaper Plumber and — — -Two Star
I had to show Leonard a coupon from their website and got 40 $ off but it was still sky high for open a clogged line.

Aside from being very expensive I would say my experience was okay. Its hard to tell if youre getting a fair price. Customer service was good. Do your homework before any work is done.

Yuri came out on NYE and fixed a clogged drain downstairs. He was timely, polite, efficient, and explained every step of the process.
Let’s face it, I’m not a fan of household expenses like these, but I was really happy with the service and efficiency of his work.

In September my basement flooded with sewage. The next day Roto-​Rooter came out. They stated I would pay no money; rather they would bill the insurance company. After the service man looked at the damage, we were talking and I brought up costs. I said my policy limit is $ 5,000, so if for instance Roto-​Rooter would charge me $ 3K, and then I would have $ 2k to replace everything, right? He said yes and that’s just about the amount he was thinking. That was the one and only time any figure was discussed. And I brought it up! The contact amount is blank.
A week or two later, I get a bill for $ 5,000! No one ever said, by the way, this was harder/​costlier/​more time consuming, so it will cost more. In fact, no one ever said anything about money.
Now how can you expect someone to pay a number that you just pull out of the air?
Make sure they put an amount in before you sign.

The good news is that Tim came out very quickly to help unclog a toilet.
The negative: 1. Very expensive
2. Tim could not clearly answer my questions
3. He was quite messy and left the upstairs floor very wet.
I would try a different plumbing service in the future in spite of their prompt response.

Contacted this company to rod a mainline because the toilet was draining slowly Technician number 8674 showed up looked down the drain and stated that it would cost 435.00 to complete the job. About 20 minutes later he said he was not making much progress and called for a supervisor to come out with a camera at no additional charge. After he arrived maybe 30 minutes later they stood around and talked for a few minutes. The technician started to rod the drain again to no avail. They then measured something on the front lawn ad stated that there were tree roots and they did not want to break their equipment. The technician then talked to the owner and quoted a price of over 8,000.00 dollars to dig up 2 feet of sidewalk to identify the problem. When this was declined he DEMANDED 250.00 for not having corrected any of the problem. He was given 200.00 and then refused to give me a copy of video they said they made of the root intrusion. This was truly one of the worst cases of I got you I have encountered in over 40 years of dealing with the the trades. BEWARE!!!

TIM was great! He came to help us at Regis Salon in Woodfield mall. Very helpful and explained everything to us at our salon! We would highly recommend TIM for all of your plumbing issues !

Beware, you call them out to fix your issue and some other guy comes behind the first guy and tries to con you into making an insurance claim. When you decline, they bill you thousands of dollars. Horrible company, we will never call them again for any of your properties.

Had my drain looked at and was told I needed to have a procedure done. A few months later, I called to have the procedure done and I don’t know if it was because it was too early and they hadn’t had their coffee yet, but EVERYONE I had encountered that day, whether in person or phone, was rude as ever. I thought I was in an episode of The Twilight Zone. I have never been so disrespected in my entire life from people that expect money from me. The boy that was going to do the service must’ve seen I was getting angry so he backtracked a lot and started to get nicer with me. No one seemed to know what they were doing. They are very unprofessional and unorganized. I called to complain and a nice lady assured me that matters would get fixed. I never gave them another opportunity, though. I would rather pay a small mom and pop company who deserves my money than ever give them another shot. I will never do business with or recommend them to anyone ever again. I swear it!

I contacted Roto-​Rooter yesterday to have someone come out and asses the situation with our water heater. I was able to make an appointment same day and pretty much when I wanted it! Joe 1101 came out and was helpful and answered all my questions. He had a solution that he got taken care of right away! He was really professional and easy to work with. Thanks again, Joe!
The process was as easy as could be expected. I won’t hesitate to call in the future!

Kelly (1910), Jacob & Mark have helped us out a few times over the past week after we had rain water back-​up and flooding in our new home. They were thorough, very helpful in identifying issues & recording everything within the lines so we know how to proceed with repairs. I highly recommend this team!

Pat is the man! He had to saw off our tub faucet for me, after I accidentally stripped the screw trying to fix the problem myself. Some things you just can’t do yourself. Pat (1899) was great and didn’t give me too hard a time about my unsuccessful attempt at plumbing.
The whole organization was very attentive, punctual, and communicated frequently with me. Only reason I didn’t give 5 stars was because I would have liked a more upfront in print pricing or fee schedule. However I don’t think I received an unfair price. Happy with my service.

I had roto rooter come out to fix a clogged sink. Aside from being extremely expensive, I was fairly happy with the service.
That is until I opened my cabinet under my sink, the door fell right off of the hinge. This would annoy anyone, but the week before I just finished a 3 month renovation project on my brand new kitchen.
I called their customer service line and they were initially very responsive telling me that they would take care of the fee for my service or the cost of a new cabinet and that they would send me information on how to take care of this. 2 weeks later, I had to follow up after not hearing from them and now their story is changing.
I would rather have a clogged sink than a brand new kitchen with a broken cabinet door and an unresponsive customer service team. This is unacceptable in many different ways.

Had an appt from 0900 – 1100 and was told I would be the first stop. At 1120, I called customer service as I had not heard from anyone. I was met with attitude and was told «the technicians are running behind, someone will call you when they are available». If I am the first stop, how are they running behind? I am sorry, but I am not going to wait around all day for a plumber to show up when they feel like it. I went with another company that was respectful of my time and had good customer service on the phone. I would much prefer to give my money to a company that earns it. Disappointing on every level.

Jeff 3271, came out immediately after my initial call, he was there in 15 minutes. Very personable and pleasant, he went the whole 9 yards.
Jeff 3271 was very professional, I will definitely recommend him when calling. Jeff explained everything to me and made recommendations along the way, very thorough.

Update*
Spoke with lynette at roto rooter who reached out to me. I was told that technically this job should have been over 800 dollars due to the plumbing repair the technician needed to do. I was not aware that putting the stuff he took apart was an extra charge of $ 135. As mentioned before, the technician ran to Ace hardware for some glue, I was also told that I was lucky he did not charge me for parts!
All this for snaking out my drain which very promptly made everything work again, SHOULD have cost me over 800, and I was made to feel like I was getting a good deal by only being charged $ 295. Give me a break. Never again.