Royal 3 CCC Cab

Worst cab company I’ve ever experienced! I completed a brief ride on the evening of July 21^st in cab 1361 from State and Division to North and Clybourn, totalling $ 7.25. When I arrived at my destination, I informed the driver that I would be paying with credit card. He claimed the machine wasn’t working and said he had to call it in without explaining why. I let him know that I was in a hurry to get into a store that closed in just a few minutes.
After I got out of the cab, he first accosted my friend on the street and claimed the card had been declined, and yelled to her «that’s probably why you were in a hurry». In addition to that being simply disrespectful, I had also used the card twice that day.
Next, he followed me into the T mobile store and accosted me in public. I stated that I felt uncomfortable with him following me. He stepped outside but did not leave. The store employee asked if I was ok.
Eventually, I felt so unsafe that I had my brother, waiting in the car to pick me up, come inside to make sure I was safe. He spoke to the driver, who was unfriendly, and my brother gave him a $ 10 bill ($ 2.75 over the original fare). He was not provided with the change he should have received.
I felt unsafe, disrespected and horrified. I have never felt anything close to this after any of the hundreds of cab rides I have taken, nor have I ever needed to write a complaint to a taxi company. I will certainly be letting my friends know to avoid this company.

Chicago residents BEWARE of mentally unstable cab drivers. Just got off the phone reporting this driver to both the cab company and 311. This man made all passengers of his cab feel extremely unsafe. After demanding him to let us leave his cab, he followed our subsequent cab screaming and chasing us. He was driving without a seat belt and on his cellphone while driving; Both ILLEGAL in the city of chicago. It is a shame people with mental issues such as himself can be in a position to operate machinery that could do harm to customers of Chicago.

Don’t get in cab #185!!! Cab driver fell asleep twice
Royal Cab showed up at our hotel, so it was just the luck of the draw really. We took the cab out to Midway to catch our flight. The cab driver fell asleep 2 times while driving. this was at 8:30 am not in the middle of the night. our first tip that this was happening was because he started snoring. He didn’t seemed to be bothered by us being upset or that we felt like we were in danger. The front seat was also COVERED in garbage. Once I was able to make a phone call to the company they didn’t care and told me to email the general info account and hung up– obviously no response. I then reported them to the Better Business Bureau.
The worst ever!

The driver didn’t listen to me when he asked which route I wanted to take.
Also, during a traffic stop, the driver waved over a guy that was trying to flag a cab. The guy asked him if he could take him to XXXXXX market. The driver asked the address, he didn’t know, so he looks at me and asks if I know. I don’t.
Then the driver invites the guy in the cab, saying he could take both of us. The guy didn’t see me at first, and when he did, backed off and said, «Whoa, I didn’t know you had a passenger.» The the cabbie, Jerry (#5617), asked if he minded if he picked him up too. I said I have no idea where the place is, and I just want to go home.
So he drove off, tried to say that they do ride share, at least in the loop (this wasn’t the loop) and thought it’d be cool if I didn’t mind.
When he dropped me off asked if I could pay in cash. I couldn’t. He asked a couple more times. I DONT HAVE ANY CASH, JERRY! I’M SORRY. When I paid with my card, he was hovering and pushing buttons for me, including the tip. When I gave the least tip option on the button (still 20% bc I just wanted to hurry and get out), he said, «Eh, oh that’s alright.»
Maybe listen to my route and don’t try to pick up other passengers when you already have one, man.
Then he kept trying to talk to me when I was getting out. Sorry man, I GOTS TO GO.

I wish I could give this company zero stars. Worst cab ride I’ve ever taken. I needed to take a cab from O’Hare to Lincoln Park. I told him my address that I needed to go, and he had no clue how to get there. I told him the general area, but I still needed to use my own Google Maps GPS to get him there. Upon arrival he claims his card reader did not work. We sat in the cab for 5 minutes in a stand off over the credit card machine. He was in the middle of a crowded one way street just sitting there. He continually suggested that I go to an ATM, which I eventually caved as it was 10pm and I was not having it. I am calling first thing in the morning to complain about cab 3404.

The WORST fucking company ever. Do not get in a taxi from this company. Super sketch.

Cab ride from hell with 492 tonight. As I was preparing to pay he asked for cash (which should be a red flag for the company/​off the books) then told me that’s what he prefers. I kindly explained I’m traveling for business and it needs to be paid my card. He gave me a look and said try it then. I scanned my card 6 different times and it said declined-I’m pretty sure he turned the machine off. So I told him if he wants cash he has to take me to an ATM. He did-​which I told him I’m not paying for the ride there. As he was bringing me back I asked him to kindly sign the receipt for my job and he refused and kept saying please please… red flag #3
Btw: he also questioned the amount he was receiving in tip-​the nerve!
Stop taking cabs and go UBER cheaper, no hassle and friendly

This company deserves a negative star rating. I almost got run off the road by cab #5449 this morning at around 7am. I was driving through River North on Michigan ave to Lakeshore drive minding my own business and he swerved so far Into to my lane that I nearly ended up on the sidewalk! I swear these cab drivers are drunk or unlicensed.
In the past I have seen them destructively drive and I refuse to use them. If I hail a cab and they pull up I send them away. Terrible, terrible company. I strictly use Flash cab. That company is top notch! Please, if you want to live don’t use Royal. You might end up dead by the time you reach your destination.

Got in cab 601 from downtown area to O’hara. The driver was talking on the phone and was reading something to someone on the phone while he was merging onto the highway. WE felt afraid because of the way he drove, also nauseated! He did slow down after we complained to him. He you want taxi drivers get people who want to drive and not talk and read while they are driving.!!

Had the misfortune of getting into one of their cabs at OHare. When the driver found out we were only going to Park Ridge, he threw a fit and told us we really screwed him up by getting into his cab. Never will I ever get into one of their cabs again.

I reserved a cab in advance online to pick me up from work at 6:00. I received an email confirmation and thought everything was good to go. 6:00 was nearing and I made my way to the front door to wait for the cab. 6:15 no cab, 6:20 no cab. I called down to find out how long I would have to wait (my coworkers were all leaving and they needed to lock the front door) and they had no record of my online reservation, and they can’t guarantee any reservations anyway, but told me they’d send a driver out. About 20 minutes later, I received a call that my cab was a minute away. I stepped outside (–3 degree weather) to wait for the cab, and pulled the locked door closed behind me. The cab never showed up and I was stuck waiting outside in the bitter cold for another half hour until I could find a friend to drive me home. By the time I got home it was about 7:30 and I received a call from 3 Ccc that they were still trying to find a cab for me. Never again will I rely on this company.

The suck! The are higher priced than other cabs for sure! At midway we got in talked about where we were going and how much the hotel said a can would be., friggin tried to charge us $ 15 more! Called him on it Nd he said he had to go around the airport to get back in line!
Hold me hostage ! So I negotiated a more favorable rate but still hosed me.
D-​bag and will contest on credit card.
Boooooooo

WARNING — WRECKLESS AND RUDE! My driver was Driving a stretch Escalade Limousine on saturday night by Red Head Piano bar. We had the right of way. The driver in the cab took the red light and made a illegal turn. We have a witness from the Red Head piano bar. The light that he blew was red light enforced so I can’t wait till the police finish with their investegation and charg these people with neglegent driving, hit and run, running a red light. Also damage to our limousine. When I tried to call and resolve this matter. The insurance dept aka «Danielle» laughed and said you can’t do anything without a cab number. Well go through your gps and find out who was out, or how about go and see which of your cabs look liked it side swipped a limo… unless all yolur cabs look like they side swipped something. UNBELIEVEABLE

Our driver was great, but man. I was scared for my life!

I just left Cab #5319 after a ride between downtown Chicago to my apartment up in Lakeview. The bill was over $ 15, and so I opted to pay by credit card– like other reviewers this clearly was not something that this driver was going to allow.
The machine in the car said that 2 of my credit cards were declined– not that the system wasn’t working but that it was declined. The guy told me that the systems were not down and that it was my cards. I just had paid for dinner and my card was fine. To prove this to my driver, I called my credit card company who told him that my card was indeed active. The driver continued to tell me that he has been working as a cab driver for over 10 years and that it was my card– and not the system.
So frustrating– and really says something that they have never dared to respond to an accusation on this site.

I was unfortunate enough to get a crotchety driver (driver number 90 572) from this company. We knew we were in big trouble when he grumbled and reluctantly assisted with our luggage at the airport. Actually I put the largest bag in the back for him. The driving was fine but he was surley and you could feel it in the air. I tipped him 15%. He grumbled about that. When I got out of the cab, he also got out the cab to re-​close the tailgate and he continued on complaining about the cheap tip. Afterwards he got in his cab and lingered, making me feel uncomfortable in letting him see what building I was about to enter. Dude, I tipped you 15% — sorry it wasn’t the 25% tip you were hoping for but where I come from you are lucky to get 15%, especially after making your customer feel uncomfortable. If I could take away the tip I would have.

This is the first time I’ve ever written a bad review and this one is well deserved. If I could give zero stars I would.
Recently i was unfortunate enough to ride with one of 3 ccc’s taxis, trying to get my numerous bags of groceries home. The driver told me he was having problems logging in so I should just pay whatever I am usually charged for the trip. Since I don’t frequently grab cabs I figured I would just give him $ 15… Even though it was only
.5. Mile because I feel bad grabbing cabs for such a short distance…
Well, we get to my apartment complex and I take out my debit card because its all I have. He informs me he can’t take a card… His machine is down. «Oh, well, I don’t have any cash, I’m sorry.» «Then get out of my cab. You are wasting my time. If I had known you didn’t have cash I would not have picked you up. You don’t travel this distance with a card.» Well, actually, in the seven months I’ve lived here I have made the trip by cab probably four times, all with a card, and nobody ever said anything about it… Granted never with this company.
i got his cab number and after he left I called the company to see if there was some way of paying over the phone. The woman told me that no there wasn’t anything they could do and was less than pleasant to me, as though it was my fault her driver didn’t take my card. I will NEVER ride with this company again, and I suggest you all do the same. Not based on just this one review, but rather how many others have had the same problems… Clearly this level of unprofessionalism is not unique to this driver.

Worst service ever. Filed a complaint after driver got upset that I was paying with credit card. He started banging on the steering wheel and then when I said I was going to report him, he says, «are you stupid?!». What a complete a$$!
I hate taxis who get upset if you don’t have cash.

Just posting to vent my frustration about using Royal to take a taxi to the movies, only to realize as soon as we got inside that my wife’s iPhone slipped out of her pocket into the backseat of the taxi. We made many calls to the dispatcher, to customer service, etc but to no avail. The iPhone was apparently gone forever and since we did not write down the cab number or driver’s name (we paid cash so I did not even have a receipt) there was no way to track it down. The advice we were given was to call the phone repeatedly to get the driver or a passenger to answer, but we are pretty sure the battery died or the ringer was off, so that did not get any results.
Yes the function provided by Royal worked fine, they provided a taxi and we reached our destination, but the larger issue is customer service. There is no expectation of helpful employees or follow up on complaints or customer requests. I prefer other taxi companies if I have a choice.

I have to first say, wow talk about consistency… every review on Unilocal about Royal Cab is one star!
They are not only dishonest and rude but also wreckless! While driving home from work I was stopped at a red light, cab 724 speeds around me on the right and proceeds to drive through the pedestrian crossing (thankfully not hitting anyone) and into the intersection before slamming his breaks. THE LIGHT WAS STILL RED! He risked hurting someone just to wait and turn left. What an idiot. I would not use this company they are obviously not concerned with others well being.