Ruby Dry Cleaners

I have had alterations done here and they have come out well. I decided to try them for dry cleaning an I was very disappointed. I don’t think they cleaned my jacket at all. I think they took a hair roller to it and that’s it. I had a spot on the front of the jacket when I dropped it off and that spot was till there when I picked it up along with a lot of hair on my jacket. I had originally brought it to them in the first place because I mistakenly wore my jacket into the grooming salon when I picked up my dog and it got coated with hair. When I pointed these things out to the attendant. She didn’t seem to care, she said «well I guess we can send it through again but you won’t get it till Monday». It was already When I got home I took a washcloth with warm water to the spot and it came out immediately. They were 4.00 higher than my regular spot for dry cleaning so I won’t be getting anything cleaned there again.

Do not go! I recently switched dry cleaners and in about 4 weeks time they ripped 2 of the sleeves of my nice dress shirts and demolished a few buttons. They did an ok job shortening a pair of jeans but that’s about it. I’m going back to my old place.

I have been going to this place for majority of my life but haven’t been there in a couple of years. I took a bunch of clothes, one had a stain. One the stain was not cleaned off but they didn’t even mention that. Two I brought a skirt there and it was black and white. The white part is now grey!!! Won’t be coming back!!!

I’ve been coming here for all my dry cleaning needs for well over 10+ years. Great prices, great work.

Meh is how I would describe my experience here. It was more expensive than my normal cleaners. I arrived before the cutoff but waited in line for 20 minutes which resulted in me missing the cut off by 4 minutes. I came back 2 days later to pickup and I haven’t gone back since.

With a number of dry cleaners in the neighborhood my advice would be to go elsewhere. My dry cleaner does not need to be my best friend. However, a simple smile and a «thank you» would be nice and goes a long way. The ladies that work there are unfriendly (to say the least) and when a mistake was recently made on their end, they didn’t give as much as an apology. Sorry Ruby, taking my «dry clean only (s)» elsewhere.

My wife and I started sending our clothes here after moving to the area. Overall, we’re pretty unimpressed with Ruby. At best, it’s been merely adequate, and at worst they’ve ruined clothes. My wife sent a relatively new sweater there and it came back with teeny holes in it. Stains are rarely removed, if ever. We now probably won’t go back here unless we have to.

I took a beautiful comforter to be dry cleaned. They completely ruined it. I had to take it back 4 times. It has lumps everywhere. I had to hunt the manager down for weeks. I cannot use it any longer on my bed. Warning to anyone who thinks the 50% special sounds great. Don’t do it!

I have used Ruby since I moved to Chicago over 15 years ago. Their service is great, turn around fast… but over the years it has become increasing difficult to get in and out in a timely manner due to the staff’s lack of understanding of English. I really have to say that as the years have gone on, they have slacked on making their English speaking customers feel welcome but are extremely friendly with their Spanish speaking customers. I know that when you struggle with a foreign language it is natural to feel more comfortable with native speakers. I will be seeking a new dry cleaner. I just can’t explain simple things over and over again, like my name and phone number with no understanding from the staff. I don’t need the headache.

I’ve used Ruby on and off for about a year. They’re a bit overpriced for the neighborhood, but they haven’t lost anything and seem to get stuff back at a reasonable time. Too bad they don’t go out of their way for their customers.
I had dropped off a suit to pick up on Saturday. The ticket said to come by after 5 pm. I showed up at 5:10 pm and they were closed. There were two employees counting receipts at the counter. I tried to get them to open up so I could get my suit for my job interview on Monday. They just shook their heads and said they were closed. Very disappointing. I understand that they want to get out of there to enjoy their weekend, but would it have killed them to help me out? Afterall, I was only following their ticket pick-​up instructions. They didn’t have their hours printed on the pick up ticket.
There’s a dry cleaner on every other block. I’m going to look for a new one that gives a crap about customer service.

This is the first dry cleaner we tried when my wife and I moved to the neighborhood. I arrived home one day to discover that my batch of clothes contained a jacket that belonged to someone else. I brought the jacket back and explained that I was probably missing something. They agreed that I was probably missing something, but there wasn’t any documentation to help them figure out whose jacket they had given me and what I might be missing.
Soon after, they pulled a sweater from the back room that they thought was mine. It had several large holes in it that weren’t there when I brought the clothes in. They sewed up the holes and cleaned the sweater. But we decided not to go back because mistakes like this shouldn’t happen in the first place.

I had a small (less than ¼″) puncture hole in my down coat (my $ 300 down coat, I might add). I asked if they could fix it – «oh yes, a couple of stiches.» Get it back, cleaned and $ 30 later, and it has a huge, inch long mass of stitches! I’m pissed.

I’d have to say I have mixed reviews for this place. Decent price, but terrible at removing stains. I started by taking my conforter to them because they had a 50% off comforters sale. They did a decent job, but did nto remove one stain. But the price was right.
So I have gone back with my dress shirts and what not. Once I took in three dress shirts all with small staisn that I identified for them. When i picked them up, all of the stains were still there! I think I’m going to try to find a better place.

I’ve been going to Ruby for all my Dry Cleaning needs for 10+ years. The ladies that work there are always very sweet. The service is good and I’ve never had a single problem with anything i dropped off.
If I were to complain about anything at all… and I am not… I would have hoped that they had a same day service for emergencies. Haven’t needed it yet, but when I do, I know not to hit Ruby’s. They send all their dry cleaning out to another company so it takes at least a business day!
But again, everything else rocks.

Good place to bring your clothes. As others have said: Easy parking, reliable quality, courteous service. Only knocks are that they aren’t super fast (shirts dropped off Wednesday, ready on Saturday evening?) and they aren’t the cheapest (although the 10% off prepay certainly helps). However, given how long it took to find a place that does a good job on my clothes, cost is the least of my concerns.
Give them a try!

My clothes have been happily returning for cleaning here since I was a child, and I brought my wedding dress here for cleaning and packaging. Courteous, prompt and reliable.

There is nothing bad that could possibly be said about Ruby Dry Cleaners. They are accessible, friendly, and very reasonably priced. I have had everything from ties to suits to sweaters cleaned there and I am always very pleased with the job done. I would HIGHLY recommend Ruby Dry Cleaners to anyone looking for quality service at a good price.

Ruby does a really good quality job. Since moving about a year ago, I’ve tried about a half dozen dry cleaners trying to find one that is above the rest and have found it in Ruby. The problems I encountered with other dry cleaners included broken buttons, not cleaning the garment, and not having the clothes ready on the agreed upon day and time. Needless to say any one of these problems would send me looking elsewhere.