Ruffnet Basketball Equipment

8÷5÷2015 — The owner promised a partial refund in September 2014 from the $ 700 paid to him in May 2014.
To date — I have seen NOTHING. Not one cent.
Buyer beware.

Everyone. Please contact the police if you are local and the Illinois Attorney General if you are not. This man/​company cannot get away with ripping people off. Kevin Johnson and RUFFNET is a complete scam. Hopefully. criminal charges will be filed on this so called business man!

So Kevin came to my place as well, but I didn’t have any of the experiences the other reviewers had.
I wanted my concrete mounted basketball ring removed as I was getting a new anchor system installed later that week.
I emailed him in craigslist and he was onsite giving me a quote in 4 hours. I gave him a deposit (a third) and he came back on the requested date with a jackhammer and his worker to remove the concrete pole.
The real reason why I’m giving Kevin five stars is not only his service was good, but he advised me that the new hoop should be placed, which was in a completely different location. I was a bit skeptical at first, but now that it is done, I can completely see where he was coming from.
My kids love it (and the grown ups too)

The ONLY reason I’m not giving Kevin five stars is he did scare me a little by not keeping his appointment and not calling to let me know he’d be late. Compounded with the reviews I read AFTER I hired him, I got a little freaked out since I had paid $ 200 in cash down the day he installed the concrete (two days ago).
Long story short — Kevin DID arrive, driving over 50 miles from his last appointment, got here around 830 at night, and had my 60″ Silverback goal installed in less than an hour. He explained that he simply took on too much work during the last few days, and maybe should have given longer timeframes for when he could do their installations — a totally logical explanation.
I did read the bad reviews, and like I said, combined with the lack of communication the last couple days, I got scared that he really may have taken my $ 200 for just doing the concrete. I felt very awkward after Kevin and his helper arrived, because I wasn’t the friendliest customer during the day when I was concerned about what was going on, calling many times, and texting, demanding that he answer and tell me if he was coming! I explained why I was a little freaked out, and he said he reassured me that he completely understood, and he apologized for the lack of communication. He explained the reason for some of the bad reviews, and I must say, if he had not arrived today as he had promised, I was going to make sure I got at least most of my money back, and would have put a bad review on Unilocal.Needless to say, Kevin TOTALLY redeemed himself, just as Lloyd did when he traded the MuttCuts van for the two-​wheeled hog on Dumb & Dumber.
So, while I did have a little bit of a roller coaster ride of emotions with Kevin, I completely endorse him and his service. Combined with the time he took to dig the hole, mix and pour the concrete, and put the goal together, he spent about an hour and a half doing what would have likely taken me a full day to accomplish. Kevin and his helper were as friendly as could be, and we would recommend him with two thumbs up!
My brief 60″ Silverback review is as follows: We only had a few minutes to play since it was very late by the time the goal was done, but so far, so good. It looks great in the driveway, and the few shots my sons and I took revealed that the goal does wobble a little, but that coincides with the reviews I read about the Silverback online. It’s not a $ 1,500 Goalrilla or Goaliath, people! It wobbles as much as a $ 700 goal with a lighter gauge metal should. Yes, we wish it was more solid, but I’m more glad that I didn’t spend $ 1,500 than I am regretful that I have a slightly-​wobbly goal.

Kevin Johnson of Ruffnet is a fraud, pathological liar and knows nothing about construction. I found Ruffnet online March 15^th and sent an email. Kevin responded quickly and was very attentive and wanted to meet the next day. I wanted a concrete pad in my yard and a hoop system. Kevin claimed to be in basketball hoop business for 23 years, he is an expert in concrete and my job is exactly what he does. He claimed that Ruffnet and his hoop systems are the industry leader and he had patents for his systems. He told me that he worked at Sportcourt for many years and he has designed a patented hoop system and minihoop system that is better than any Goalrilla or Goliath system. It all sounded great and was exactly what i was looking for. I also needed my cedar fence and deck that I had installed just one year prior to be stained. Again, he assured me that he «does this type of work all the time and how he refurbishes wood background play sets, and it can be done during the same few days. We agreed to his pricing and terms and I hired him March 31^st and gave him a 50% deposit for a job that would take a few days. He assured me that «Your the first job of the season, your kids will be shooting hoops by Sunday.» Well as of June 1^st, 2 months later, my kids still aren’t shooting hoops and any work that he did is completely substandard and damaged. From the moment he received the deposit, the relationship broke down and lies and excuses poured in. I have emails and texts from him including pictures and videos. Here is a sampling… On April 2^nd, when no one showed up to work, I sent him an e-​mail «Kevin, I noticed that your guy only washed one side of one section yesterday and left at 1:00. Do you expect a full day today and for him to get a lot more done? His response «Yes. i’m buying a new machine this morning. ill be there approximately 10:00 we should get most all washed today.» No work happened for a couple of days and on April 7^th, 5 days later, I sent him another e-​mail «Hi Kevin, I have been holding off my landscaper from the spring cleaning so as to not get into your way. I noticed that there wasn’t anyone there today. Please let me know if I should continue to hold off on the landscaping? What happened today?» His response: «Hi andrew, Hope your enjoying your trip. The fence in 90% clean. I have to give it a complete touch up to be satisfied. we did the back panel twice. i might do more a second time. Good preparation of the wood is 80% of the stain job. I want it to look new and clean. I will be using a small walk behind digging machine and start excavating the court soon. Just because u don’t see me there does not mean i’m not working on the project. I’m in the shop fabricating your net and hoop. This is my main job. I am spending time fabricating equipment too. Yours is going to be great. Thanks Kevin Johnson» On April 20^th, he sent me an e-​mail «Hi Andrew, Hope all is well. Ill be back to get started digging tomorrow. All your equipment is made and ready to install. Thanks Kevin» On April 28^th, «Hi, ts raining but im not going to let it stop us this week. Were going to be muddy just not this morning. Four weeks after the job started with little to no work done on the digging of the court, he was still power washing, an hour a day here, an hour a day there. The power washer that he used was way too powerful coupled with his lack of experience and professionalism, as a result, my entire deck and fence is now splintered and damaged. At that point, I told him to stop any further work on the fence and deck, it was obvious that he didn’t know how to properly wash or prepare the wood and I wasn’t comfortable having him stain the wood. Weeks later with still nothing done on the court he finally dug the hole and left a mountain of dirt on my grass for another 2 weeks. Now, half my lawn was dug up and the other half had a mountain of dirt that killed all the grass. After many calls and e-​mails to him, I told him that he has to get rid of the dirt and finish the job asap. He hired a concrete company he found on Craigslist and the work started to get done. The concrete company he hired needed to get paid for the removal of the dirt and forming of the concrete. He couldn’t pay the guys and they were going to walk off the job so I paid Kevin to keep them on the job. The next day the concrete came and they wouldn’t pour unless they were paid. I called Kevin who came to the job site and told me he didn’t have the money or a credit card to pay for the concrete. He promised me that his guys were coming with cash later in the day from another job they just finished, he gave me his word that if I paid for the concrete, he would pay me back later in the day. With the concrete truck on site and having waited nearly 2 months, I capitulated and paid for the concrete. The finishing job was done substandard. I had to fire him finally. Now I am out thousands and have to have all his work redone

This was the worst experience I have ever had
Kevin the owner lied about everything from the installed advertised price to when it would be installed weeks of broken installation appointments with no call to having to call him time after time to have him lie some more.
When they did come to install 4 hours after they were scheduled they had to grind off some welded brackets because it did not fit. The pole he installed shakes after each shot an in one week the backboard came apart from the frame. I called American Express and cancelled the Charge and texted him a picture of the broken backboard telling him to get this garbage out of my driveway.
Save the aggravation and frustration and get a brand name goal!