Scandia Down

I have purchased 6 pillows and 2 down comforters from Scandia over the years and so am well acquainted with their products. I was once even a fan.
I’d always looked at Scandia as an investment. Their products are certainly priced and positioned that way. You can send your comforters and pillows in for servicing and refilling if you are not satisfied or need a refresh.
THIS IS WHAT SCANDIA DOESN’T TELL THEIR CUSTOMERS:
You will spend $ 300 to $ 400 to purchase a single pillow. When you decide to top up the filling or recondition it, you will spend PER PILLOW:
$ 40 for an «opening fee», just for the service department to open the pillow (before starting any work).
$ 60 for a «cleaning fee». Yes, you may dry clean your pillows but Scandia will insist that their unionized workers have to clean the pillows for hygiene.
$ 20 for each ounce of fill. You recommend 5 ounces.
Add tax and shipping.
So just to get your pillows topped up with a few ounces of feathers, you will spend about $ 250 per pillow. If you purchased siberian down feathers, it’s more expensive. If you need to fill a comforter, good luck.
Oh, and the process will take a month.
I’m a believer in paying for premium products. But if you take a Rimowa suitcase, a Chanel bag, or a Moncler coat back for a fix, odds are that they will do it for free or for a nominal price.
Scandia’s service pricing is unconscionable. Price gouging a customer who has paid thousands of dollars for premium products is an insulting way to build a lifelong relationship.
Before you invest in a set of Scandia down products, consider the true cost of ownership here, because that much touted service is not something that comes with the brand: on the contrary the service prices are not posted anywhere on the site, your service is subcontracted to a 3^rd party, and you will be treated and priced like a human ATM machine rather than a valued customer to the brand.
I will still pay my service fees since I own so many of their products, but I’ve certainly stopped recommending the brand to anyone and believe that the company is outright dishonest and evasive about service.
Finally, you may want to note that there is no corporate office or address for Scandia listed on their website because it is in fact owned and operated by The Hanover Group (Google it), a renowned junk mail marketing operator out of New Jersey and a company that has made a name for itself by creating angry and disappointed customers.

I was looking for Duvet and Blanket covers when I happened to walk in this place. I was immediately taken by the variety and the beauty of most of the things there. The person in the shop was very helpful and helped me go through a ton of stuff, showing me each and every thing in great detail. Seeing that I am an absolute novice with colors and color combinations, she even helped me pick colors and styles that would go with my apartment and let me take pictures to show to my people. She even gave me her card and phone number in case I needed help later.
The only thing that was a turn off, which kept me from buying all this amazing stuff, was the exorbitant pricing. Be warned, if you are not minting money, or getting married and looking for your wedding linen, this place is not for you. A 300 dollar blanket cover is quite honestly well out of my range, even though God knows I wanted to buy it.

I was speaking with a lovely employee who was being oh so helpful, when I heard another employee yelling at someone over the phone. She was being so condescending to whoever was on the phone. Not only did I feel bad for the phone victim, but also found it very unprofessional that she would be having this conversation within «shouting distance» of customers.
After she hung up, she proceeded to come over to me and introduce herself as the manager, Andrea. Then proceeded to hijack my sale from her own employee. I found this to be super unprofessional. As someone who has worked in sales before, I couldn’t believe that she would rob her own employee of the opportunity to successfully secure my business. I ended up leaving and taking my sale with me. To whoever that employee was, you should hit me up because I would love to hire you and show you what it’s like to work for someone who earns your respect by first giving you theirs.

If Zsa Zsa Gabor needed linens, where would she go? She’d go to Scandia Down, one of the poshest little shops for linens, bathroom accessories and all things foofy-​foo in the boudoir. They have a nice selection of candles, towels, sheet sets, duvet covers, soaps, robes and made-​to-​order bed and bath items.