Security Shop

Highly recommend! I took my keys here to be copied when the Ace hardware basically next door failed to copy them correctly (apparently they weren’t «normal» keys). It was 50 cents more expensive than Ace but I think I can splurge for this…

This is the second time we’ve used them. The first was when my condo assoc needed to fix a loose lock on our parking lot gate (they also checked out our front door and tightened that one up while they were at it).
Second time we called him was because our apartment lock had been sticking and eventually stopped working. We also had an issue with the back door bolt which turned out to be bent. Arthur arrived right in the middle of the hour-​long time slot I was given and started working immediately. He was friendly and efficient and did a great job (both locks work perfectly, one of the lock mechanisms needed replacing, and he re-​keyed one of the doors for me as well). Reasonably priced too, I thought.
Highly recommend!

Always quick and curteous. I’ve used them many times over the years.

These guys are great! Helped me with a challenging situation the day before a holiday and got the job done perfectly — we’ll definitely keep using them.

Customer service is not their strong suit and neither are their prices. Their selection is good and they are clearly knowledgeable but boy do they lord that over you. Simple key copying is reasonably priced but their money is made on service calls. Stop in with questions (and even a willingness to invest in expensive locks) and you are in for a rough time.
This is a «No» first kind of place.

The SAME thing happened to me!!! Used these guys because they work in my condo building. Then they hit me with overcharges on «labor» and an extra key. Who ever heard of a lock including only one key??? They are crooks! Refused to keep their word after quoting me the charges on the phone the day before. If you plan on using them, I strongly suggest that you get a written quote first… better yet, just choose to work with an honest reputable locksmith.

Love these guys! Chris was great! He was on time and lock was taken care of in no time. He was super nice and even gave us a few helpful suggestions. We will definately keep them in mind if we ever need services again. Thanks Again!!!

Oh my god! The same thing happened to me. They quoted me one thing and they charged me way more than that. It all came down to «labor» on the bill too. They’re crooks!

These guys are the worst kind of sketchy mechanic!
I needed my locks changed because someone broke into my apartment. They quoted me one thing, and then billed me double that. When I went in to talk to them about that discrepancy, the mechanic, who spent no more than one hour at my apartment and half of it in his van (and then billed me for $ 150 of labor) told me it was a «five cylinder lock» which is apparently twice as expensive to replace. I tried to explain that they should have told me that during the process, so I had the option to refuse the service, but when I tried to negotiate with them on the ridiculous price, they asked me to leave.
DO NOT USE THE SECURITY SHOP. There are plenty of locksmiths in Chicago that will give you a fair price without a run-​around. I paid the price for not finding one of them, do not make the same mistake I did.

My garage was broken into last Monday during the night. Damaged the lock on the door. I called the Security Shop at 8:00 a.m. They were all booked for the day but said they would try. I was worried because I couldn’t secure the door and afraid the thieves would come back. I got a call at 11:00 a.m. They could be at my home in 30 minutes. Boris was great. Made several suggestions on how to be better protected. I was very relieved and I am sure that the garage is better protected.
Great customer service and great work. Also reasonably priced.

Fantastic experience with the team at Security Shop. They were already highly recommended to me by an architect friend. Seamless process to schedule work. The team was very knowledgeable and helpful over the phone. The technician, Albert, was prompt, friendly, considerate and diligent. He addressed our issue thoroughly and efficiently. The team takes pride in their work and it shows.

Great experience! I have a key that neither Home Depot not Ace Hardware could copy for me. Seconds after looking at it, the man at the Security Shop knew he could copy it. It took about two minutes, and it was $ 10 per copy. I was done with the whole errand (parking included!) in 7 minutes. I will definitely come back– even for regular keys so that I can be sure they’ll stay around!
I just wish they had better weekend hours.

Our condo building has used this locksmith for all it’s lock needs and spent a very good amount of money in past getting keys done for all our building. We consider this building our «go-​to» locksmith. They always have very short/​curt phone demeanor and it didnt bother me in the past.
When we had a break-​in in our building and someone kicked open a gate on our property… (on a lock that they changed) of course my first call is the the «Security Shop» for advice on SECURITY… the manager. Shawn was rude and hung the phone up on me after realizing it was a wooden gate… didnt bother to suggest other options or other security measures. being that this was a multi-​unit building.
There are TOO many businesses out there providing good customer service to get rude service from existing providers. Its called being polite… its called good business. If business is so good they can’t spend a couple mins on the phone with clients who have spent thousands with them in past… guess who wont be getting a call in future.
ps. I another condo and have been on the board of probably one of their biggest multi condo clients. so guess who I will be suggesting we replace as locksmiths in 2 different condo buildings that are current customers here…

Went in to have a mid century door knob repaired. Wanted to charge me between $ 450 and $ 500 (no installation). Sent me to Devon hardware store on a wild goose chase. Ended up at Dexter on Halsted who was knowledgeable, professional and far more reasonably priced (with installation). Will never use them for anything.

Awesome experience — in and out!
These people are professionals, and being a tiny place with a personable service, it still feels like a neighborhood shop. I was told what they could and couldn’t do. Offered an affordable alternative solution and sent on my way within 10 minutes total. When you are running errands, you cannot ask for more:)

Fast and reliable service at a reasonable price. Ray showed up during the appointment window and made quick work of replacing the dead bolt. Would use them again. Only advise is not to ask customers all the technical questions about locks, etc. If I know what is what when it comes to locks, I would have replaced it myself. Besides, you’re charging to come out already so what’s the issue?

I have never encountered such terrible customer service before. I was planning to go to Home Depot to get my keys copied, but saw this place and decided to go there instead because I prefer to support small businesses (huge mistake in this case).
I asked the person at the counter to copy 2 out of three keys on my chain, and he copied one of the keys that I didn’t ask him to copy. When I told him that I needed the other key copied that he didn’t copy, he gave me serious attitude. He said he didn’t hear me and insinuated that I told him the wrong thing — instead of just apologizing and copying the correct key. He continued to be unpleasant and rude. Bottom line is that they have no requirement for customer service — let alone basic manners — and I would not recommend this place to anyone.

As promised I said I would follow up on my experience last Saturday. It’s now Wednesday and without so much as a phone call from the owner or manager to inquire my take on the incident — nor to even open the door to allow me, a paying customer to be heard or perhaps hear what he had to say I get what follows in my email this morning, four days after the fact:
«Mr. Glessner, my name is Shawn and I am the manager of The Security Shop.
Unfortunately, due to your recent actions, we will not be able to work with you.
(bear in mind he’s not forthcoming on what actions he’s referring to)
We are refunding you the amount of $ 113.79 to cover your purchase of 1 high security cylinder ($ 95.00) and security strike ($ 8.91) + $ 9.88 sales tax.
Please provide us with an address to send the check to, as you will not be able to enter our store»
And that ladies and gentlemen concludes that.

Came in here to copy 2 keys. Located just 3 blocks from my apt.
I asked how much and how long it wouuld take. They informed me it was dependent on the key. My apt keys were $ 2 each to copy. It took less than 5 minutes.
Fast, cheap and convenient. I will come back!

The elevator to my apartment has a double sided key that we took to about 8 different actual «locksmiths» most of which were unable to even attempt to copy because it’s double sided, and the one that did produced unusable keys… Security Shop whipped up these keys in no time. And the keys work.
Prices seemed very reasonable.
Friendly guys working… Very busy place, several people working and several people getting keys on an otherwise quiet weekday morning when I went. They have one of the most extensive lock stores in the city that I’ve seen, too.