Seniorbridge

We used Senior Bridge for one year and I cannot recommend their services to anyone.
1.) Our nurse care manager was excellent at certain skill sets — she knew medications inside and out. She was often on top of her game in communicating with doctors. But, it was like night and day with her. Sometimes when I talked to her she simply did not make sense. Other family members of mine experienced this as well and we just started joking that she was off her meds that day. Literally, her sentences didn’t make sense.
2.) We only used one of their caregivers once and he was AWFUL. We had to send him home after a few hours. He did not understand how to communicate with elders. He talked loudly to our family member with Alzheimer’s as though he was hard of hearing; he has perfect hearing, he just has cognitive deficits. He also talked to him like he was a baby. It was really insulting for my family member to be spoken to this way by a 25-​year old. When we complained, they never tried to find us another caregiver — instead our Senior Bridge care manager recommended we try to find caregivers through another company. Very frustrating since managing our caregivers was one of her jobs.
3.) One of my biggest pet peeves as a consumer is getting «customer service speak». We used a Senior Bridge care manager for a year. Whenever their were problems I would get a canned response: «You are a valued customer and our goal is to please you.» I’d rather just have them talk about the problem and work with me to find a solution.
4.) The final straw that lead us to stop using them was when we requested copies of their clinical notes they were keeping on my family member. They were full of huge errors, reporting medical conditions that he did not have and omitting ones that he does have. They had incorrect emergency contact information down. God forbid my loved one was ever taken to the ER by the care manager or by one of their CNAs, they would not have been able to contact us, nor would they have been able to give the hospital a correct medical history.
They have a very large corporate vibe, charge an arm and a leg, and don’t have their act together.

Horrible experience. I called them to arrange for someone to stay with me for a short time after hip replacement surgery. Immediately they bombarded me with administrative personnel including a market person coming to my house, a nurse coming to my house, dozens of phone calls.
When I arrived home, my experience with Senior Bridge was a nightmare!
It involved two caretakers and one supervisor showing up in my first two hours home. I wound up in an argument with a staff person on their phone line the hour I got home from surgery. It turns out there was «confusion» about my billing situation and they wanted to charge me by the hour vs by the day– (that would have been $ 600.00/day!!). There is a day rate of around $ 225.00 that I anticipated).
The phone conversation in my first 2 hours home from intense was horrible and insulting with the woman from Senior Bridge repeatedly asking me «WHY» I was in pain. «I had hip replacement surgery», I replied.
«I know» she answered, «But WHY are you in pain».
Luckily I had someone else with me who took the phone and argued with her.
I had to send home all the caretakers (two) who showed up and enlist a friend to come stay with me that first night.
When I talked to Senior Bridge on the phone, they listened and seemed responsive. Still, they charged me $ 300.00 even though I never received any of the services I needed. They said the money was for the nurse who did the assessment.
I never asked for a nurse to do an assessment, I explained. Since I received no service from them, and they made my homecoming a nightmare, I did not think they should charge me anything. Sheila told me they would refund my $ 300.00. They never did.