Sephora

I love Sephora, but I cannot stand this location.
The store is small, and there’s nowhere to move. It seem like there’s literally nowhere you can stand to look at anything without people constantly budging around you. It makes it really hard to focus on what you’re looking at when you’re constantly having to shuffle to accommodate the flow of people around you. The music is LOUD. And the selection is nowhere as good as other stores. I end up leaving this store stressed 99% of the time due to the crowds and atmosphere. There also are not many easily accessible mirror stations to try on makeup.
Sephora on State is the best location… huge store, wide aisles, space to breathe.

I have had nothing short of amazing experiences at this Sephora. From the moment I walked in, I felt completely un-​judged even though I was shopping on Christmas Eve with no makeup or my hair done.
Cely is amazing. If you can find her, nab her. I asked a simple question and she provided me with a ton of feedback that will change my skincare routine. She was knowledgeable and personable and knew exactly what she was doing for my skin type.
My experience was, of course, still great on my way back to the registers. I needed my email changed on my Beauty Insider account and that was way easier at the store than it was online!
If you need to go to Sephora and you live in Chicago, choose this location.

This is my favorite store for make up. Most their locations are great but this one has a great staff that know plenty about make up and are always helpful.

I popped in here this evening after dinner to find what my grandmother would have termed «Texas Size» velcro hair rollers. While I love shopping there, I’ve had some pretty hit-​or-​miss experiences with Sephora in the past. It was a lovely experience to find a Sephora store where the staff are uniformly welcoming and helpful. I’m usually fairly anxious about shopping in beauty stores, but I couldn’t have had a better experience from the first employee who warmly greeted me at the door, to the three different sales associates who helped me find what I was shopping for, through to the lovely woman at the checkout who made the whole process a breeze. (Not easy to do when you’re spending Sephora money, am I right? ;))
This extremely positive experience has helped turn around previous less positive experiences I’ve had at other Sephora locations (*cough* Orland Square *cough*). I’m psyched to find such a great location and I’ll go out of my way to shop here in the future.

I popped into this Sephora to stock up on my guilty pleasure: TONYMOLY face masks. 95% of the products in my skincare regimen are from Korean brands that are rarely sold in American beauty stores so the fact that Sephora carries any K-​beauty at all is commendable. That being said, despite the large ads out in front, they don’t really carry that many brands and products so I will continue stocking up on skincare supplies online.
The store itself is quite spacious and well stocked (aka they did have what I came in for). Unfortunately, while the sales people can be helpful, they are rather pushy. I understand that you want to upsell certain products and help the business, but the lady I interacted with first told me that I looked like her niece and then used that as justification for telling me that I needed to buy a $ 50 product to eliminate some redness and enlarged pores. Mind you, I hadn’t mentioned anything about my skin concerns or even expressed that I had skin concerns and was looking for something; I just wanted to buy my face masks and leave. Thankfully, I’m not easily offended. Yes, I have some redness; yes, I have enlarged pores (why do you think I’m a TONYMOLY fan? Half their products sold in the USA seem to be geared towards that); but I don’t particularly like being told that by a pushy sales associate. Had I been asked about my skin concerns or expressed interest in looking for products, I’d be less put off. It seems Sephora’s across the board tend to have the pushier salespeople, but eh they carry some products I like that I can’t buy in stores.

Last week my fiancé and I decided to run off to the court house and get married so me being a VIB Rouge I decided to use on of the free make over offers they give you at this level. I’d never had my make up done at a Sephora and I was pretty nervous when I walked in (considering I was getting married in two hours)
First of all the staff was super accommodating even making me the Appointment since they are usually made two weeks in advance. The second I walked into the store they sat me down and asked me what I wanted to look like and got started. They actually had two artists helping me as one cleansed and moisturized my skin first and then a second woman did my smokey eye. They were both extremely talkative and friendly as were the other women in the store who walked by to comment on my face and gush over me getting married.
After an hour I had some beautiful make up and felt calm and happy after getting to be so girly in the store. I left the store that day around noon and my make up didn’t budge AT ALL until one in the morning when I got in the shower.
TL;DR this Sephora made me look beautiful and used high quality products and has a super friendly atmosphere.

Best Sephora is the city. Everyone is so friendly and helpful. I’m a beauty girl and shop at many of the locations and every time I visit this store I’m greeted and assisted by knowledgable staff. Last trip I picked up a perfume and as I was standing in the line to pay the lovely sales lady (didn’t get her name but she’s a black lady who had on a black head scarf) came and gave me empty sample perfume viles so I can create samples for my travels. Lovely lady! Again the whole staff is amazing!

Just walked in to ask one of the employees if they carried a product I was looking for and she looked at me like she was going to punch me. I didn’t realize she was on headset talking to someone. The right thing to have done was to say, «Hold on, I’ll be with you in a minute.» She just sat there and stared with a crappy look on her face while she talked to one of her other employees. Whoever you are (long brown hair in a red uniform) — you need to learn some serious customer service skills. I just spent $ 500 at Nordstrom because of your rudeness. Will never go into your store again!

This Sephora is a bit smaller than most, but I really have no complaints. It’s got everything I need, and a lot I don’t! :)
I wear makeup, but I don’t always get why one thing goes on before the other or why someone should wear this or that… and so on. Ali helped me and she was very welcoming. She is great even if you’re stuck on «basic» re: makeup/​skincare comprehension! She told me about lots of events the store has, which was nice, too.
The store is certainly pricy, but I doubt I’m the first to break the news to you about that. The beauty insider program has legitimate rewards and smaller sizes of products, helpful so you can gauge what you think before you buy the real thing.
Other than feeling like a total schlub compared to the people who work here, regardless of how dolled up you are, I have no issues with this location and would recommend it.

I love coming here. I enjoy browsing the make up and if I ever need help there is always someone nearby. I bought a blush here a while ago and somehow it broke apart. I didn’t think I dropped it ever but it was always in my make up bag so that could have happened. Anyway, since I had just gotten it, I tried to bring it back to see if there was anything they could do. They replaced it with a new one immediately, no questions asked. I will always come here to get my make up products. Great location and great customer service.

After a poor experience with Anastasia brow products at Nordstrom, I came over to Sephora for a little help.
The girl who helped me took her time, did not rush, showed and taught me how to use the products and helped me pick a color that was (1) right for me and (2) I liked. The best part was she actually listened.
I honestly did not expect this level of service or expertise from Sephora. I expected and wanted this from the Nordstrom. I left Sephora with a slew of products I intended to buy at Nordstrom. Very impressed!

This place is so hit or miss. It’s a typical sephora, but whenever I go in and need some help there’s no one around. They often focus on helping the tourists and applying makeup for them and completely ignore the regulars in on a lunch break. I went in the other day to try tinted moisturizer. No one greeted me and I was in there squinting at stuff for 10 minutes without a single sales person asking me if I needed anything. When I went to go look for someone, all the ladies were in the front giving a makeover to one person, and so involved they didn’t notice me trying to get their attention. I would avoid this location unless you already know exactly what you want and don’t need any help.

fast friendly service
just ask for help and your in and out

I came in today to find a new foundation without SPF to use in addition to the Lancome that I use on the regular and my Smashbox BB Cream on lighter coverage days. It was a madhouse, partly because it was Saturday and partly because of the Hawks Stadium Series game vs the Penguins, but I knew that before I even walked in.
I had to wait a few minutes to be helped, but it was well-​worth it. Hannah seemed a little green, but she was extremely patient and used the color IQ to find a foundation that matched my needs – and then once we put it on my face, she realized it wasn’t quite a good match and went a shade lighter. She also found me a blush from the Makeup Forever line that I’m loving.
Then I wandered around a little bit, and another associate had on the BEST bright pink lipstick I’ve ever seen. I told her it looked amazing and she tried to find something that worked for me. We went to every lipstick display in the store, I’m quite sure. She tried to find something for me, but she couldn’t think of the color she was thinking of. She was extremely sweet and clearly very competent – her own hair and makeup were flawless, and while I was getting my color IQ checked, she helped a woman find an amazing lip gloss shade.
While we couldn’t track down the lipstick she was thinking of, she did find me an eyeliner that I’m excited to try out. I did not catch her name (Maybe Stephanie?) but she was wearing a SephoraPro jacket. (She also complimented me on my eyebrows, which I LOVED, because I work hard on those, and to have someone who looks that great tell me that mine looked good… it made me feel great about myself.)
On top of it, the cashier (Allie? I try to be good with names, but I seem to be failing pretty miserably today) was sweet, efficient, and helpful, and had ROCKING hair. All three ladies were easy to talk to and I monopolized a little too much of their time.
Anyway, extremely personable staff, great customer service – but if you come in on a busy day like today, you might have to wait a bit. Will definitely come here over Water Tower any day of the freakin’ week. Customer service was fantastic.

I come somewhat often to this Sephora, but on Saturday (1÷11÷14), was the best service I’ve ever had. The sales associates were super friendly and helpful and didn’t rush me. I worked with one sales associate specifically who gave me awesome tips on contouring and helped me make a side by side comparison between different bronzers. Also, the sales associate at the register was also warm and friendly, and easy to strike up a conversation with.
I hope this isn’t an isolated experience, and will definitely be coming back to this Sephora more often.

This may be the most service I’ve received at ANY Sephora. I didn’t have to wait 10+ minutes like usual and both sales associates were helpful and didn’t rush me.

Out of the three sephoras in the area, this one is the worse. Zombie like service at best. One looked right at me upon me leaving with a dead, indifferent look like she was so bored and hated her job. Hell, I even get a greeting and smiles from the homeless crossing onto wacker every morning. If the homeless can do it for free, you can do it too girlfriend cuz you’re getting paid. That’s the vibe I got from this location. I was looking for help in the back in the skincare section, wandering around looking for someone, anyone– no employees in sight back there until I spotted a couple of them huddled in the back corner talking about how bored they are and wish they could go out to a roof top bar right about now. I hate incompetence and laziness. I have zero tolerance for that as a manager. I bet they’d be on their best behavior if the district manager was around. This review will remind me to avoid this location.
Here’s an idea ladies: Quit your jobs already. That’s what I told one of your managers via email. Good God. #useless

Had a great time here learning how to wear makeup and getting some advice on purchases for a first-​time wearer. I was helped through every step of the process and allowed to do half my face myself, giving me the confidence to reproduce the results later. The woman helping me out listened to my requirements of «simple» and «nothing too bold» and I’m very happy with the results, even a few weeks later, now that I know I can do it myself. Highly recommended to makeup newbies, and, from the looks of it, those with a lot of experience as well!

It’s a pretty organized store, but the service isn’t so friendly. I hardly get a greeting/​acknowledgement whenever I am in the store.
Uh, okay? I may look like a college student, but it doesn’t mean I don’t want to buy some BB cream!

I was dragged here Kicking and Screaming! Actually, no, I don’t mind a little trip to Sephora once in a while. But yes, I was last brought here on an afternoon of shopping at Nordstrom’s. Sephora is a great store for the ladies who want to look good at a low price. So much makeup under one roof…
The help can get a bit hovery, but just tell them to back off! I like heading to the colognes and perfumes, where I start testing every cologne and perfume that catches my fancy. I usually end up with a good idea pretty quickly about what I like, and come out with a perfume hangover. I think the ladies at Sephora must fancy me a «Secret Shopper», as they are always quite nice, but let me go to town once they see I’m not the naïve male who still wears Drakkar or CKOne.
I can usually pick up some nice gifts here, and they’ve got lots of sample sizes that make great Stocking stuffers! Sephora Euphoria!