Service Is US

Do NOT use this company. After booking more than a month ahead of time and getting a confirmation 3 days prior, our service person did not show up. When I finally got a hold of someone after several tries, he said that she wasn’t available anymore. Apparently they knew that no one was going to show up and didn’t notify me, so that I was left to fumble around. To add insult to injury, he made me wait half an hour for the call back and told me he was busy. No apology from him, of course.
They must be going out of business because no one could care that little about a «contract», or their reputation. It ruined our whole party.
If you need someone, call Carol’s Staffing. They have great reviews. Unfortunately they gave me this crazy company’s name but must not have known how incompetent they are.

After many years of using service is us I am through. DJ used to come to our home every Thanksgiving along with a server & dishwasher. Unfortunately DJ died suddenly last year. Todd was the owner, the company was sold & now Todd is an employee. Thanksgiving of 2014 Todd sent me 3 terrible workers who never should have worked in a private home. My expensive crystal was broken & a new serving platter. Todd said no problem, he would replace them. He never did & wouldn’t even return phone calls. Do not use this company, it is now the worst & I think Todd is working against them. They do not deserve even one star!

I am sorry to say that after many faithful years at Service Is Us, we will never go back. They are probably fine if you just need someone to pour drinks, but their staff are totally inadequate in the kitchen, even in the most basic requests. Communication was terrible and I ended up just getting charged with no resolution. Go elsewhere for a special occasion.

Todd and the Service Is Us team did a great job with my private event. I was worried about someone coming into my home to bartend, but Todd and his team made it so much easier. I had a great party and would totally recommend the SIU team in the future.

Don’t be fooled — MOST of the staff are unskilled, untrained and unprepared to do the job. The front office staff is not any better except for Lee Guzman who seemed to be the only one capable of getting the job done in a timely manner. Go somewhere else if you need staff.

Unfortunately my experience with Service Is Us is quite negative. It started great; they were offering our non-​profit a discount for the bartending services. We were having an offsite event, insurance and licensed bartenders required. I hired, and paid for 6 bartenders. 4 showed up. I called an hour after call time looking for them — the lady on the other line told me that the gentlemen I was booking with only put in for 4. I pulled up the contract to make sure I wasn’t going crazy, sure enough, it said 6. I told Lee to get me 2 more bartenders to work the event, as these were sponsored bars and could not be combined. She left me a voicemail a few minutes later saying she couldn’t find anyone and they were closing the office — ‘sorry’.
We ended up having staff members of my organization miss the party to bartend because of their mistake. I even PAID in advance for the services of 6 bartenders.
The next day I contacted the gentlemen I was working with, Todd, and told him to call me to discuss this terrible bind he left me with because of his mistake. He never called me back, in fact he just emailed me 2 days later apologizing and telling me if I read the paperwork correctly, that one of the sheets had the mistake on it and I could have avoided this problem by calling him out on the mistake. Bullshit. It is your fault, not mine for not reading your 6^th sheet sent over that said the names of the bartenders coming; only listing 4.
On a positive note, the 4 that did show up were very nice and helpful.
I do not recommend using their services. I hope to see my refund check in the mail any day now.

After years of working with Service Is Us, I only have good things to say about this company and their entire staff. As Special Events Manager at Catalyst Ranch (meetings and event venue) I regularly hire Service Is Us staff as bartenders and sometimes as waitstaff. Every employee has been professional and courteous to me, my staff, clients and guests.
The only issue I ever had with an employee was resolved quickly by owner Todd Armbruster. I will continue to refer and hire Service Is Us.

Todd Armbruster is the most horrible person to work with. After trying to plan my event, we went from being in touch through email with speedy responses to a complete cutoff of communication. After we had met in person, Todd said he would put together a quote and floorplan design. POOF, he disappeared and I never heard from him again. Every single time I would call, he would be «out of the office» and emails were simply ignored. This is one poor business, and I will say that Service Is NOT Us. Service Is Shitty.

The five stars are solely for Lee Guzman who I spoke with a few times on the phone Although I didn’t end up using them for a party my client was throwing I want to say that Lee was a joy to work with on the phone. She was friendly, helpful and knowledgeable. The reason I didn’t hire staff from this company had nothing at all to do with the company itself. Based on my correspondence with Lee I would be more than happy to use them in the future.