Social Security Administration

This place is slow regardless of what day or time you get here. Almost 1 hr wait just to receive a ssc. It almost always smell in here. I highly doubt other offices you will find yourself subjected to this

Ditto what the previous reviewers posted. This was the best experience in a Federal Government office I have ever had in my 49 years. I needed a replacement social security card. The agent who helped me was friendly, thorough and efficient. My new card arrived exactly one week later and lo and behold, everything was correct. Awesome experience.

What the heck? I’ve never had an experience at a government agency office that was so expedient, stress-​free, and, frankly, pleasant. With baby in tow I made my way to this neck of Austin (admittedly not the most thriving area) expecting the worst. I signed in for my number and was called about two minutes later. After conducting my business with the incredibly friendly and professional clerk, I was out and back in my car within another six minutes. Maybe I was just lucky with my timing, but then again, it was noon on a Friday. I could not believe it.

I went here this morning to put in an order for a social security card. Now this place is located on North and Laramie which is basically the hood. So the fact that it was the hood AND the social security administration I was ready for it to be a bunch of loud ignorant folks when it actually wasn’t. The place was really nice and extremely orderly. When you walk in it can be a little confusing because there are no signs telling you what to do. However, I will tell you (so you won’t be wandering around looking lost like me!).
When you walk in go to your left to get in line for the computer. When you get to the computer follow the directions on the screen. When you’re done it should print out a number for you. Then you should walk to the tables in the back and fill out an application for your card. Then you sit and wait. Someone will call your number over the loudspeaker and direct you to a window and voila! that’s it. Pretty easy right?
So back to my experience. I think I only had to wait about 5 mins before my number was called. this was surprising because the place was pretty packed. The good thing is that there are like 20 windows (the majority of which were actually open) which means you don’t have to wait for one or two clerks to help all 700 of you.
When i got to the window the lady was very nice. She saw that my birthday was coming up and she wished me a happy early birthday! I thought that was nice. She was extremely pleasant and quick. I was in and out of there in under 30 mins. :-)