South Loop Cleaners

Just paid $ 10 for dry cleaning a long shirt that they charged me for a full dress. I understand a long shirt can be interpreted as a full dress, this didn’t bother me, but after getting home and checking out the quality of work, there was a lot of wrinkles at the bottom and the edges were all creased. So disappointed at the quality of work. I’ve been coming here for 10+ years, today they’ve lost a loyal customer.

They just don’t care about your clothes or their business.
I took in a loved item. They had been fine in the past. You pay more money here, than the very cheap place on Michigan and Cermak, so i think they will do a better job.
no. They used their industrial hot press on my «promised to be steamed» beloved dress. They took NO RESPONSIBILITY for it. Charged me full price. Im not pushy, but I was angry. Now I’m trying to undo the damage. This is my only recourse. Don’t use this place, you will get the same treatment. Very rude and pricy.

I decided to bring my bridesmaid dress here to get dry cleaned because it was located conveniently near my work place, has free parking, and offer reasonable prices. Also a few of my friends had used them before and they had nothing bad to say about them. So I dropped off my dress here on a Tuesday afternoon. The lady at the front desk informed me that the dress will be ready Wednesday after 5. So the next day, I went in after 5 and handed my ticket to the lady. She looked for my dress for a couple of minutes and to my surprise the dress haven’t even been cleaned. She told me they could not have started to clean the dress because they didn’t know what type of stain was on the dress. I asked them, why they couldn’t have called me instead of having me waste my time to come in. The lady didn’t even apologize, but just told me it’ll be done on Friday after 5. I came back on Friday and my dress was finally ready.
Overall, they did a good job. My dress was completely cleaned and it didn’t have any rips or snags. I just didn’t appreciate their customer service. They were not apologetic and just rude about the whole situation. If you don’t mind rude service and want decent prices, then I would recommend you give this place a try.

«Meh» is exactly how I feel about South Loop Cleaners. Stars for being convenient to work. Also for kudos for having such a big space when the exterior looks smaller. South Loop Cleaners is located in the strip mall so parking is very easy and free! Prices are reasonable as well. Per the sign on the front door, they accept Visa and Mastercard though you need to have a minimum purchase of $ 15 to use your card. Doesn’t that violate their merchant agreement with Visa and Mastercard? (
) I tried to pay by Mastercard and they wouldn’t allow it.
Their customer service could definitely be improved upon. My dress came out clean though so I shouldn’t complain. But I’m still on the hunt for a great cleaner so I can take my clothes that need to be altered and cleaned can be taken to just one place.

Awful customer service!!! I brought a suit cleaned (granted, few weeks ago), in the original wrapping, for proper pressing because it looked wrinkled when I tried to wear it for the first time. They insisted on charging me $ 8 despite it being their fault. Another day, I witnessed a customer being thrashed for daring to claim an allegedly lost shirt. Avoid them! Look elsewhere!

South Loop Cleaners is my favorite dry cleaner in Chicago. They never lose or damage my shirts and always deliver as promised. They have convenient parking and excellent service. The prices are acceptable and the owner is present in the shop.

The cleaning here is pretty good (i.e., come out clean and with no damage) and the prices here are reasonable. I wouldn’t take a wedding dress here, but I do take my work clothes here and have no complaints. Plus, there aren’t many other options in that area.
I didn’t appreciate this standard dry cleaner until I moved to Lakeview where dry cleaning is apparently much more expensive. Economists should really study this phenomena of two dry cleaning markets within the city.
Oh, but alterations are a bit pricey here.

Do not, I repeat DO NOT take anything here for alterations. This place may be fine for dry cleaning, but they will ruin your clothes if you need alterations done.

Good work done on delicate clothing. They do not over-​iron, which is nice. Overall clothes look and feel great.

i have been coming here for years now, and i’ve been consistently pleased. they’ve done great work on pieces i thought were ruined: a trench coat covered in salsa, a silk scarf worn one too many times, a kate spade shower curtain that my cats covered in cat hair at the bottom, etc.
prices for dry cleaning are reasonable, but i think the alteration costs may be a bit high (i really don’t have another place to compare so i could be completely wrong). my only gripe, they charge a fee if you wish to used your credit card on amounts less than $ 15 or $ 20 (can’t remember which), and since i rarely carry cash this usually bothers me.