Splash Design & Carpentry

I found this service through a referral from Angies List and a fellow real estate broker (I am a broker myself). Andrew came over to review the job which required a complete tile of a small bathroom as well as a backsplash in the kitchen. I was using glass tile (showed him the tile) and we agreed upon the job.
The workers were fast and the scheduling was easy (this was late summer 2013). HOWEVER, I have been trying to get a BAD job corrected since then and have made no headway whatsoever. So I am finally writing this review in the hopes that the owner of the company contacts me to rectify the situation.
First, the bathroom tile: Clearly the tile setters didn’t know how to lay glass tile. It looks like Mickey Mouse laid the tile. None of the seams line up and the setting material behind the tile is uneven and the surface is wavy and inconsistent. It looks ridiculous. There are at least 10 – 15 areas where you can see the tiles don’t line up properly. What’s more, any time you lay tile you look for inconsistencies in the tile color and point those out to the homeowner (or work around them). These tilers didn’t do that and ended up hanging tile from a different lot in which the color is clearly different. Had I known this before they hung the tile I could have taken the tile back and swapped for another batch. So now I have about 12 tiles that are miscolored that stick out like a sore thumb in very obvious places (they clearly never saw this). When I pointed ALL of this out to the tiler after the job was done, he said there is nothing they could do about inconsistent tile. I have renovated multiple homes and have had this issue before and was always able to solve it when the contractor identified the color issues, and we were able to use other tiles that matched more accurately, or call the manufacturer/​retail store and swap out lots.
They also did not tile all the way around my faucet on my sink leaving a huge hole/​gap in the tiling.
Then the area around the bathroom window is clearly not laid properly and the tiles aren’t even in straight lines, there are clumps of grout — it’s just awful. You could tell Andrew even thought the same.
I bought very expensive glittered grout for the floor tile. From the minute they laid the tile I pointed out that the grout was inconsistent in color. I was told because it wasn’t dry. When I pointed it out at a later date, he said the grout was dirty. It was neither of those things — it was never laid right and the grout color goes from light to dark in a random pattern. I don’t think they knew how to use that type of grout.
Finally, the kitchen tiling was done to an «ok» standard, however they left huge grout marks on my kitchen cabinets and didn’t clean up their edge lines which looks a mess. Huge gloppy hardened bits of grout in the corners, next to the cherry cabinets, etc.
I have tried multiple times to have this job corrected by calling Andrew (who is the one that presented me with the contract). I had him come back a few weeks after install and he said he’d be in touch with a plan for correction and he never got in touch with me. A few months went by (I am still renovating the house so got caught up in other projects) and tried again. He came over, said they would try to fix it, but I had to get new tile for around the window (which I don’t want). I don’t want two types of tile in a modern glass bathroom — that’s not what I hired them to do. I also want the mistakes fixed and he claims they can do spot work. There is no way to fix this tile by doing spot work. I don’t have enough of the tile, can’t get more of the tile, and now am stuck with an unfinished bathroom.
I have saved all of my communications with Andrew (via phone/​text) June 18, August 7, Aug 11, Aug 21, Sept 13, Oct 6… no responses.
I called the main Splash number and at one point spoke with the owner who asked why I didn’t send the email to him through Angie’s List (didn’t know I was supposed to) and he said Andrew would handle it.
At this point nobody has handled it. Angie’s List tried to mediate but Splash was completely uncooperative. Further more they have no active phone line (you can’t leave a message), and their business address is sketchy — there are 5 or 6 addresess in the public records, the majority of them foreclosed homes.
I deal in real estate, construction, rehabs, everyday. I have never had such a poor experience with a contractor (and I was thinking of perhaps hiring them to do my 2^nd floor bathroom addition when I first hired them).
STEER CLEAR OF THIS COMPANY!