Sprint Store

I was in a panic because my phone stopped working. I decided to buy a new phone. Customer service associate Miguel Rodriguez was ABSOLUTELY wonderful. I was in a crazed mode, he calmed me down and spent an hour with me teaching me how my new phone worked. He had a tremendous amount of patience with me and should win EMPLOYEE OF THE YEAR from Sprint.

TONY IS GREAT! I switched to Sprint from Verizon. I saw reviews on Tony and made an appointment with him. He has the best customer service skills. He is also very knowledgeable with the product. We looked at phones and plans and we selected the best one for me. After he set up the phone he spent a lot of his time showing me features of the phone and how to use it. Two years prior at Verizon the sales rep set up the phone, handed it to me and thanked me for coming in. I am not very phone or computer savvy so having Tony spend time with me to get me started was great. He also downloaded some apps that he knew I wanted. On top of all this, I am paying $ 20 a month less with Sprint than Verizon or AT&T. Thank you Sprint and THANK YOU TONY!

Every time I’ve come here Tony has assisted me. The first time, my intention was only to gather information, and Tony was what sold me on Sprint. His knowledge of the company, services, and products are more than impressive, as is his willingness to devote as much time as needed to ensure everything is thoroughly taken care of to my satisfaction. It is clear that he personally is not satisfied until his customers are, and he has always gone the extra mile for me and my husband. The store’s environment has a welcoming vibe, and in my opinion, that’s owing to Tony.

Switched from TMOBILE to sprint this week. Came here because of the high reviews and I wasn’t disappointed! Sashel was so helpful, informative, and nice to talk to!

The «retail consultant», Mark, is either incompetent or a liar.
He was unable to help me set up the new phone, stating that it was not in stock, although I had received an email stating the order was «ready for pick up» and later confirmation from Sprint customer service (who I called shortly after this atrocious experience). When I tried to cancel that order and get a phone they had in stock, he stated that they had to wait for the phone to arrive, since my account was now «locked» to that phone and there was «nothing he could do about it.» However, I was later able to accomplish this by calling Sprint customer service, so that I could place a new order (at a different store, of course). Overall, it was a wasted trip to this store, no phone was obtained, and no actual service or assistance was provided.
I’m not sure how or why this guy still has a job.

I was visiting from California and needed to get a new phone. Luckily, I ran into an employee named Bob. He was very patient and made sure that I got the right phone for me. He also sold me a tablet and a speaker for my house. I hate going into phone stores because it is never a great experience. Bob made sure that this was not true for this store. I left with my apps moved to the new phone. A great experience, I highly recommend this store.

Love this store! Had a dead phone emergency and Tony really came to the rescue! I was able to trade in my phone and get an upgrade. Tony explained all my options, current offers and never pressured me to spend more. Excellent service!

After going into my neighborhood Sprint store and being told my phone would not work if it was not on the Sprint network (last I checked it was called «roaming») I knew I needed to find a store where they knew the difference between their *ss and a teacup.
Tony worked with me, patiently answering all my questions about various upgrade options. At one point he suggested I go out and get a cup of coffee while he got the new phone going. He didn’t let me leave until it was doing what I needed it to be doing.
Highly recommend this store. I found it well worth the bus ride.

This is my first Unilocal review: I’m writing this on my new iPad, thanks to Tony! I walked into the local Sprint store today to make a cash payment: Albeit a rare need, it tends to be a rather unpleasant experience – in this store. Earlier in the day, I investigated some upgrade options; and after Tony’s friendly reception, I felt comfortable asking about my website offerings – in the past I was shut-​down for asking for the same deals I’d found on-​line.
Tony was amazing! As an owner of a sales organization, I could not have been more impressed! I would offer him ten-​fold his current income, if I had a face-​to-​face organization! I went in to pay a bill, and left with a new iPhone6, an iPad, a Harman Kardon home speaker set, and two device protectors! Hell of a salesperson– and I was a super pain in the ass– having changed my mind mid-​stream. Probably one of the most amiable and chill dudes I’ve ever met! Thanks for an amazing experience, Tony!

Mark was extremely helpful. He stayed with us for about a hour to make sure that we got the right phone at the right price. He also helped us select a plan. Highly recommend this location.

This is a review about Sprint customer service entirely, not location specific.
I’ve been a Sprint customer for a few years now. However, since the beginning of the month I have had a severely below average customer service experience on various occasions, leading up to today where I sat on the phone for 46 minutes due to incompetence in system updates, and lack of knowledge between two representatives with tasks and issues they SHOULD be knowledgeable about.
On Wednesday, October 22^nd a sprint customer service representative called to inform me that a plan I shared with my father was approximately 5,000 minutes over the shared usage and the current bill was around $ 2,000.00. The reason that the bill was so high is unrelated to the current issue at hand. The representative told me that this was a courtesy call since it was unusually high, and that the bill would be due on November 10^th.
On the morning of Thursday, October 30^th I was experiencing trouble with my service. An automated message explained this, saying that I no longer have Sprint service. My phone was shut off. I called Sprint to inquire about this matter, only to find that they had turned off my telephone service IN ERROR, and the system did not indicate that I had been contacted previously about the bill.
Sunday, November 2^nd I submitted change of ownership forms and a couple days into the week is when I called Sprint with my father to finalize the process and begin setting up my own account. The representative asked me about my preference in plans, and I told him that I was not knowledgeable about any, and asked him to explain. He did, and recommended the $ 50 per month plan with the unlimited everything and cap on data. Worried about potentially getting overage charges, I asked this representative about my prior months usage. He told me that I had NEVER USED MORE THAN THE MAXIMUM DATA ALLOWANCE. He also offered me the insurance plan for $ 11 a month, with a vague explanation. I agreed to both the plan and the insurance.
Today I went to MySprint online to see that I had went over on my data between November 4^th and today (only 12 days). I found this unusual due to what the previous representative who set my plan up said. I decided to call to see what was going on. First I spoke with a man, he apologized on the previous representative’s behalf, recommended I get the unlimited everything plan, and told me that my overages would be waived due to my inconvenience. He transferred me to finance where I spoke with Andra Santana (that’s what she told me when I asked her name for reference of my extreme frustration and disappointment). I explained to Andra my situation, and why I was transferred to her department. She told me that waving overages is something that they cannot do, that the overages are justified, and that her computer was not showing my upgraded plan. She seemed confused, not understanding what I needed from her, so I asked to be transferred to a supervisor. I was put on hold for 9 minutes and Andra returned without a supervisor. She told me that she is now able to waive the fees, and I had to review the terms and conditions of something. I continued to ask this woman to transfer me to her supervisor (at least 3 or 4 times). She became unresponsive on the phone, every now and then saying that she was still there just reviewing something. Andra never transferred me to a supervisor like I initially requested. Although I did want to share my frustration with someone, I had already been on the phone for 46 minutes, and she was not being responsive, or granting my request to speak with someone else. I ended the phone conversation.
This is all to explain the SEVERE INCOMPETENCE of Sprint customer service representatives. Shutting down my service, recommending a plan based on inaccurate/​lack of information, lengthy phone conversations with ridiculous wait times, REPRESENATIVES NOT EFFICIENTLY PASSING THE BALL AS I’M TRANSFERRED FROM ONE PERSON TO THE NEXT, and DEFIANCE TO CUSTOMER REQUESTS are all explained descriptively above. I am extremely frustrated, shocked, and disappointed by the events that have happened to me by being a Sprint customer. Now that I am the account holder of my own plan and can make my own decisions, my experiences are definitely weighing heavily not in favor of Sprint.

I came in here to resolve an issue mysteriously sandwiched between pressing «4 for problems with your phone or tablet» and «2 for billing,» and had to wait a full 45 minutes before I could find someone to talk to me. One queue-​jumper and some sorority girls trying to resolve some complex problem involving a warranty on a broken phone that they didn’t have with them later, I finally talked to the two staff.
I told them that I had been offered a specific rebate from Sprint, which they couldn’t confirm or deny, but which, they told me, was no longer valid, because they said so, basically. Upon explaining my situation and my interest in upgrading to a different phone that was (confusingly, to them) neither an iPhone nor an Android, the one gentleman was quite insistent that I didn’t want to buy that phone and should instead buy an iPhone because it’s really great.
It’s like, why would you tell me what I want? Am I not the customer? Shouldn’t you be listening to my needs? Lose the ‘tude, brah, I want to buy a BlackBerry so I can use a 1) tactile keyboard, 2) wi-​fi hotspot, and 3) not have to deal with Apple’s bogus motif of planned obsolescence and Steve Jobs cult worship noise.
I pressed «one» for «very dissatisfied.»

Went to this store because the people at the downtown store were not helpful. I lost my phone and spoke to the manager Bob. He calmed me down as I was frantic. He gave me a bunch of options as I didnt have insurance and helped me shut down the old phone and get a new phone. He got me a new iphone and helped me to get my contacts and messages back from the cloud. I was out with my new phone in less than an hour and could not be happier. Bob was a great help and a life saver as i was going on a work trip in 2 days.

Terrible. sent me to another store saying they could help with problem solvingmy HTC… guess what four bus rides later. that store said they can’t fix it go back to the Same store I left. I’ll just Google the answer smh.

I’ve been meaning to write this review for a month. My phone died about a month ago and I went in to this store about 20 minutes before they closed. I has so many questions and Jeremy patiently answered each one even when it went past closing time. He is amazing! Every time I have been at this location the staff has been extremely helpful, and I can’t say that about many other Sprint stores. I have been to 3 other Sprints in the city, and I would give them all a one star. However, this location gets 5 stars. They are helpful, honest, patient, and knowledgeable. I have 4 Sprint stores closer to me, but as long as I live in Chicago, this is the only store I will go to when I have a phone need. Thanks Jeremy and everyone else who has helped me.

My wife and I experienced top of the line, excellent customer service. Much thanks to Tony and his manager who were both very friendly and helpful. We changed plans as well as got new phones, which took about two hours, but Tony was more than happy to walk us through the entire process. We will certainly return to this location for any Sprint phone needs.

Very friendly and knowledgeable staff. Took less than 20 min to look up our account, pick a phone, transfer all our numbers and walk out the door. VERY impressed!

The staff here really impressed me with their willingness to go the extra mile. I had gone to three different Sprint stores getting the run around about activating a Nexus 5 I bought directly from Google. None of the reps at those stores even attempted to help me either because they were uninformed, or worse because I wouldn’t net them any commission since I bought the phone elsewhere. They just said the phone is not on sale yet in the store so they can’t activate it, but they never even tried. I already had spent over 3 hours chatting with online support and reading the community forums verifying that the phone was indeed ready to activate and showed them print outs of my chats and official Sprint responses to the forum postings.
Within 5 minutes of walking through the door at this store the technical manager was looking through his inventory for the SIM card needed to activate the phone. Lo and behold, they had it in stock and Frankie had my phone up and running within 20 minutes. He made sure no errors happened through the particularly complicated activation (Nexus 5s come unlocked and require a SIM to function even when Sprint is CDMA and typically doesn’t require more than a device ID number). He even offered to hold onto some accessories for me that just arrived, but couldn’t sell because the SKU #s were not registered in their system yet.

Tony is the man. Reading these other reviews, I see I’m not the only one who thinks so… this man deserves a raise! My husband and I walked into the Sprint store last Saturday to take advantage of the 2 for 1 deal going on and Tony took great care of us! It was a quick, painless process (which is the exact opposite of what I expect when I walk into a phone store:). To top it all off, he was friendly, super knowledgeable and just a good guy all around. I’ve been with Sprint for 14 years and, thanks in part to Tony, I’m a happy customer with no plans of switching carriers!

I had such a fantastic experience at this store, in particular with Tony who helped me transition to Sprint and to a new phone. I stopped in on a Monday and spent about 15 minutes just chatting with Tony about phones, android versus iPhone, etc. He was honest and super friendly and gave me his card, telling me to call or email him any time with questions. Which I did and he answered.
Then later that week when the phone I wanted came in, he spent about 2 hours with me making the transition from T-​mobile and from the old Nexus to the new Nexus easy and smooth. I’m notoriously nervous when it comes to tech purchases and he probably answered the same questions from me 5 times but was patient and informative about each one. He even figured out a way for me to get a discount on service based on an educational program I’m in.
Then after I had the phone and I needed help on a few issues, he went out of his way, and I mean literally out of his way to another store, to get me something I needed to make my Sprint experience better. Each time I called him at the store on that day, he recognized my number and answered, «Hi Carrie.»
Customer service makes all the difference and I’ve had few experiences with it that were this good. Tony is knowledgeable and works HARD to make your experience with Sprint a good one.
There’s a Sprint store literally in my building but I’d take the red line to Clark and Division any time to work with Tony rather than the guys in the store closer to me.