Sprint Store By MSM Connect

Extremely helpful, professional, and friendly!
I came here to upgrade to an iPhone 6 when my iPhone 5 got water damage. Vanessa Cruz assisted me and my parents. She was truly attentive to our needs and was a delight to talk to. She also made the process completely effortless and explained ALL of our upgrade options. When we visited a different corporate Sprint store, they really only told us the most expensive option (as if it was the ONLY option for upgrading phones). SO glad we decided to try this Sprint location instead!

I was very happy with my experience at Sprint. Brian Serrano was very friendly, knowledgeable, and professional! Thank you Brian!

When I went looking for my new phone in that sea of Black Friday deals. I was given a wonderful promtional price that was too good to be true! (NOT FROM THIS LOCATION) when I received my first bill it was literally over $ 100 dollars over what the bill should have been. I was shocked!!! I called to customer service with no real help since they could not see my paper work that said I should only be paying $ 50.00 each line. Ok now what… over charges I can not afford no one understanding my anxiety or frustration. I made an appointment with Six Corners Sprint store, my bus was running late so I called over to the store and Mrs Cruz (Vanessa) answered the phone and reassured me I could still come in and someone would be more then happy to help me and I could ask for her. So when I arrived I could feel the steam coming from my ears I was extremely UPSET and MAD. Wondering what this experience is this going to bring me next? Will there be any help for me? Will I still be stuck with a $ 200 phone bill? I could not afford? Mrs Cruz (Vanessa) was extremely helpful she reviewed the paper work I had received from the now black firday nightmare company that did not sell me the right phone plane. She got me in the phone with customers service and I got the fare discounts I needed to be close to what I was promesed at the other stores. Sprint did not have to honor the price in any way becuse it was an outside company that sold me the phone and made the mistake. Thank you Mrs Cruz (Vanessa) for helping me off the crazy customer ledge that i was on moments from losing my mind in your store lol. Again thank you for giving me the best customer service to keep me a Sprint customer and definitely your store customer. Thank you so much!!!

Made an appointment ONLINE for 645pm for a repair. Arrived at 640 to an empty store with three employees. Told the greeter the situation and he immediate told me the service tech (who was unseen in an office) stops taking tickets at 630. I reiterated my scheduled appointment, he went back and checked and said he would not take it. I busted my ass to get there on time and scheduled so I would not have my toddler in tow and get some street level bureaucracy crap. Even being a 13 year customer of Sprint held no weight. I reported this to Sprint HQ and just warning people here to not waste time with this dump of a location.

They did what APPLE could not! Manager Sasha was excellent with customer service and very patient with me. She was able to get my phone working again after The Apple store had told me the phone was not savable and it would cost me $ 263 to get a new phone. I am so grateful Sprint was able to save me money and able to get my phone working again. Mind you manager Sasha was able to do this in 3 minutes.

this location makes me hate sprint. the worst and laziest workers I’ve seen at any company. they have 3 people working with one person. I’ve never come in and immediately gotten help. minimum wait time was 25 minutes. And then when i do get to talk to a rep they have no idea what they are doing and anyways have to ask coworkers for help. avoiding this location from now on. I’ve been with sprint for years and this location does not represent the type of quality of service sprint provides. in my opinion this location needs to be shut down or everyone needs to get fired. lucky for them i can’t give them less than 1 star

Came here to get my phone repaired. Didn’t want a new one and not keen on another contract. They determined that my phone was dead and irreparable. They had the same model in stock for a $ 75.00 fee. No problem. Ordered it and they said it would take 3 to 4 business days. Again no problem. I gave them another number to call me when my replacement phone was available. Again no problem. It’s funny as you converse with someone, you think, «I’m not talking to an idiot», and you feel a sense of relief. Well after 7 days I stop in to see if they had my phone. Yes they did. When did they get it? 3 days ago! Why wasn’t I notified? Not sure, but we apologize. OK whatever. They activate my phone. Everything works. I leave. A few hours later, as I’m reinstalling apps, I’m also receiving text messages and voicemails that couldn’t be delivered. Lo and behold, they did call. They just happened to call the number to the phone that was being replaced. Geniuses!