Stan Properties

We spent in Chicago 4 days. Our apartment was next to millennium park in the heart of downtown. We didn’t have any problems with Stan Properties, everything was prefect: in time, clean, nice and comfortable. Thank you

Seriously the worst apartment company I have ever tried to work with. The apartment that I live in is beautiful. However many repairs needed to be made upon move in and after contacting the company multiple times, scheduling many appointments with the maintenance man only to have him not show… I had to pay for the repairs and make the repairs myself. They literally do NOTHING!!! The common areas don’t get cleaned… the yard work is never done… etc. I would never suggest living with them

Like so many others that have said this before me, I wish Unilocal had a zero star option. Please, please take the reviews of this awful company into consideration before ever working with them. My boyfriend and I saw a place of theirs that we absolutely loved, and the leasing agent, Kevin, told us that for the rent that they were charging, it was only right that they put in in-​unit laundry… their suggestion, not ours. We agreed that that would be great, and he got back to us the next day telling us that that wouldn’t be a problem, but they would up the rent $ 100/​month for it! We wrote back saying that it was unreasonable to ask us to essentially buy the washer/​dryer, especially since they were the ones who suggested putting it in, and he replied saying they would only charge us $ 50 more per month, but that we would need to buy the washer/​dryer ourselves. Mind you, these three email exchanges took over a week, as it was nearly impossible to get Kevin to respond to our phone calls, texts, or emails. He let us know that we were the only ones who applied for the apartment, and, when he did bother to reply, he made it clear that the place was ours once we got the laundry situation straightened out. We stopped hearing from him for a couple of days (again) despite our multiple phone calls and emails asking to just go ahead and sign the lease, when he emailed us saying nonchalantly that they had leased to place back to the old tenants instead. Kevin was an absolute nightmare to work with, this place has a horrible reputation based on these reviews and other management companies I’ve talked to… trust me, just don’t even bother with these clowns.

I don’t have a lot of experience with Stan Properties, but I went to check out a place with my boyfriend and another couple was also there to check out the same place. We waited around for 15 minutes before one of us called Kevin, who was all like «Oh, yeah, well, last minute, the tenant can’t let us see the place so…» and I was all like «Yeah man? Well last minute I realized that I love wasting my time standing in front of an apartment when I have better things to do, like… you know, anything else but stand in front of an apartment. Like maybe check out another apartment, or drink wine and watch the Olympics.»
So yeah, Kevin from Stan Properties, wouldn’t a phone call «at the last minute» been nice? KARMA MAN.

I lived across the street from a Stan Properties building for a time. Part of the building was daily vacation rentals — like a hotel. We would periodically have to help European vacationers lost on our block, trying to figure out how to get into the building. There was no desk staff to call in the building, and visitors were confused by the realtor-​style key boxes. I put visiting friends in these vacation rentals a couple of times and there was always some sort of problem. No toilet paper, no TV/​internet, no lights in stairwell, broken elevator, etc. Helping my elderly visitors drag luggage up four flights of stairs was a treat. The building in question looked nice outside but was pretty beat up inside. Having dealt with Relu Stan and his company myself, I would second those who have urged caution.

Had an appt for 10:30 am on a Saturday. Called agent at 10:40 to see if he was running late. GOT A TEXT MESSAGE RESPONSE BACK saying that the unit had been rented the night before and there was nothing else available. Really, Stan Properties, REALLY?

Stan Properties has gotten some negative reviews from people staying in their short term rentals. Coming from a long term tenant, I haven’t had the negative experiences that others have noted.
My apartment was in a beautiful, brand new building with all the great amenities you could ask for. We had a deadline that we had to move in by, and Stan properties made sure that it would be close enough to ready for us to move in by then. They finished up all the last minute stuff after we were there, and were very responsive to our input about what to prioritize and how things should be done.
They were easy to deal with when things went wrong and the guys they sent by to fix things were super friendly, knowledgeable, and helpful.
Relu, the owner, is definitely a character; he likes to kid around a lot, and he can sometimes be difficult to keep on topic, but he’s a lot of fun to talk to and if you have a clear message to get across to him, he gets it and will follow through.
Landlords are landlords. Stan properties won’t be your best friend and bend over backwards for you, but they do their job well and I would recommend not being turned away by the bad reviews if they have an apartment that you’re interested in.

I wish I could give 0 stars! Anyone who gives 5 is an employee of Stan Properties. Relu Stan only cares about money! From the beginning, we have forgiven a lot that he has done in terms of the Winthrop unit. It is advertised as a «brand new unit,» however it is none other than a glorified, painted over basement. Relu asked us to move in 15 days early though nothing was ready. I sat in the apartment on a hot day waiting for his maintenance worker to come back from Home Depot and change the locks because Relu did not have our keys. I was handed a bag of keys to try because they did not know if they had the keys to that unit. Soon other things started occuring. The dishwasher stopped working, there were no blinds in the windows that faced the alley, on top of that the windows did not lock and it was a garden unit! Anyone could enter if they wanted to. Later mold started to sprout. First it was just in one bedroom, but after three months it spread throughout. Calling and emailing Relu to get over there to fix everything was a nightmare. He even yelled at me on the phone for calling his office on a Saturday and said «it’s just mold, have you not seen mold before?» No, actually, not unless you count moldy bread. What’s worse is that after we started taking the steps to break the lease, the floor floods and the floorboards rise. The ramp (yep ramp, not stairs) that was in our unit rose completely off the ground! He is now trying to blame us for «considerable damages.» The damages are on his end and it is BS that that unit is not one giant code violation! He has had many issues with people and with units and if he wants to make things right he better get his act together.

OK, reviewers, look into my eyes: are you Unilocalers or whiners? What’s up with all this negativity and whining about Stan Properties? More than half of the reviewers complain about failed appointments, first impressions, and being rubbed in the wrong way. Well cheap whiners, bye bye. You’re the kind who’d call the police because the fish in my aquarium are too loud. I am thrilled I won’t have you as neighbors.
I am a Stan Properties tenant for almost 2 years now. The apartment I live in is the best I ever had. Not flawless, but what is ever perfect? I am happy with it and I plan to live here for a long long time. The location is awesome, right on the corner of Fullerton and Kedzie. This spectacular intersection might be noisy at times, but if you are a sucker for city life as I am, it’d make you proud to live in the heart of one of Chicago’s grand crossroads. We get a lot of compliments from our friends who drool over our place. Alright, enough bragging…
I moved around quite a bit during the 20 years I lived in this city and most of my landlords sucked majorly. I hated my former management company with a vengeance: they were contemptuous and did not give a rat’s ass about their tenants. Serious complains (such as large chunks of ceiling falling on our heads in the kitchen and bathroom as a result of rain and melting snow on a poorly insulated roof) went unresolved for months. I celebrated the day when we moved out of that place and I avoid to drive on Lincoln in the proximity of that management company because I am still afraid I might stop to burn down their office.
Compared to them Stan Properties is from a different, much sunnier planet. From what I understand, their small team accomplishes to manage a rather large number of apartments. Yet they are able to add that personal touch with their tenants: we are treated with warmth and friendliness every time we call, stop by their office, or meet with their staff in person. While they might not be ultra speedy in solving problems I can tell they do their best and never forget to keep their promises. I had a wiring problem at my place, and for a while I had to improvise to power up my home office. It took about 3 days, but eventually Stan Properties sent a very knowledgeable and courteous electrician who figured out the problem and quickly fixed it. Another time heating stopped working in the dead of winter, and the guys at Stan Properties came in no time and solved the situation.
Maybe my standards are low because I came straight from hell when I moved into their apartment, but based on my previous experiences I never thought the words «landlord» and «buddy» would fit in one sentence. So far I must say that I would drink a beer anytime with Relu, Cera, and the rest of the people from Stan Properties.

I was a tenant for 1 ½ years at one of their newer properties and I’m sad that I have to leave due to relocation for work. I’m leaving behind what is hands down one of the best apartments for the money in Logan Square. I’m talking about granite countertops, stainless appliances, hardwood floors, and a stand alone shower and jacuzzi tub in the same bathroom that was connected to the master bedroom through a walk in closet… simply awesome! Their office was relocated right around the corner and I dealt with their staff on a monthly basis when I’d drop off rent. I was always treated like a friend everytime I walked through the door.
Some of the other Unilocalers make these guys out to sound lazy or unaccomadating, but here’s an example of how completely backwards that is: After living there for a few months, we requested that an additional kitchen cabinet and kitchen island be installed and THEY DID IT!
To anyone considering renting from these fine folks, my advice would be to take these negative reviews with a grain of salt… I know I’m speaking for myself and my roommate when I say that we’ve had a stellar experience renting from Stan Properties.

I was rubbed the wrong way by the agents at Stan Properties. I had made an appointment to see an apartment and the agent never showed up at the appointment time and location but when I called the office I was told that they didn’t have the keys to the unit and I had to schedule an appointment. This is a bit weird since two days prior I had scheduled an appointment. After I told the man on the phone that I was no longer interested in doing business with them, I received a call telling me that we can meet a couple of days later. I really feel like this business needs to get their act together or they will lose a lot of potential clients.

I also rented a unit from Stan Properties and it was a horrible experience. I chose one of their apartments in a great building — well certainly a fantastic location, with a Whole Foods on the ground floor. The building was located at 1 W Superior St. in Chicago. The views were amazing but that’s where the magic ended. Although they gave me a good rate (supposedly a last minute rate), since it was over the holidays (Christmas) I thought it was good… but you get what you pay for… and in this case less. In the extremely small unit the lamp in the living room was broken and the only source of light in the living room. I had to keep the kitchen lights on in order to light the space. The TV didn’t offer cable channels as promised. I mentioned that I would be working the entire week and needed a desk area for my laptop with Internet connection, The only place to work was the breakfast bar in very uncomfortable seats. The linens on the bed in the tiny bedroom (so small that I could barely get into the closet) were so yucky I went out and purchased sheets & a comforter. The bathroom was not luxurious at all although the units were billed as luxury units. There was a large roll away bed in both closets (not requested) so I couldn’t hang clothes, but with 4 wire hangers it would have been impossible to hang a week’s worth of clothes anyway. A broken toaster oven was also in one of the closets (ugh). I arrived on Christmas evening which was Friday night so I had to reach them on the weekend to see what could be done. Monique (who was a great help through this situation) said that she would move me to a larger unit that would be better for my needs. A new key arrived the next day but when I went to that unit, not only did the Internet NOT work, but the carpet was disgusting. It looked like there was a wild frat party that recently happened and beer was poured onto the floor. I still would have had to work all with at the uncomfortable breakfast bar, but with no Internet, no work. I then spoke with Relu who tried to convince me that I was getting a really good deal and the units were luxurious. However he promised to have the Internet fixed and have the carpets shampooed the next morning (Sunday) so after they dried I could move in Sunday afternoon. Sunday morning came and the carpets weren’t cleaned. After speaking to Relu he said that they would be done that afternoon, which would have meant one more day in the other small unit with broken items, etc. There were many other little inconveniences in both units so I decided that it was time for me to find another place to stay and was able to move to the Westin for a special $ 69/​day rate (cheaper than Stan). However before I moved I confirmed with Relu that I would get a refund (since I pre-​paid) for the remaining 3 days. It’s now March and I’m still waiting for that refund. I phoned Stan Properties on a couple of occasions and both Relu and Monique told me the credit would be applied to my credit card. The credit never was applied! I have lodged a dispute with my CC company for the credit and am awaiting their decision. If it doesn’t come through I will try to contact Relu’s manager. I have pictures of those awful carpets that I’ll place on the Internet if I have to. I’ve learned that there are other management companies that have units in that and many other Chicago properties. I have family in Chicago, so for my next visit, I’ll be in contact with one of the other management companies… NOT Stan Properties!

I’ve had a different experience than most with Stan Properties. The building in which we lived was actually pretty decent. I mean, sure, there were some marks on the wall and some not-​pretty parts, but within a few months, they repainted and fixed the hallways. Also this is Logan Square … so, cheap places that don’t have the most pristine exteriors are not wholly unexpected. And, more importantly, the apartment itself was in good condition.
Basically, while living there, we never had to deal much with the management company, which is a good thing. Meaning there weren’t any apartment-​repair issues, they were there at the office when rent needed to be dropped off, etc.
We did have some ridiculous circumstances, basically involving a roommate leaving us high and dry, and we had to move out. Stan Properties fixed up the apartment to help us rent it, and showed the apartment for us. They also repainted it and fixed repairs to aid in renting the apartment.
Anyway, they always answer their phones; if you have a tricky situation, they’re willing to offer assistance; and basically if you communicate with them your complaints, issues, requests, etc., they’ll help you work something out.

I’m an out-​of-​towner who did a vacation rental through Stan Properties about 3 weeks ago. Now that I’m over the shock of my horrible experience, I’ve worked up the strength to Unilocal about it in hopes that no one else has to suffer similar misfortune.
Sadly, I see that 6 other Unilocalers rated these guys 1 star — perhaps because you can’t just rate ¹⁄₁₀₀₀ of a star… Anyway, here’s my sad tale (and I recommend using Suite Home Chicago instead):
I just rented a Stan Properties condo at One Superior Place (a fantastic location, great building, nice views, and — fortunately — clean linens). But the place was so unsanitary that I never used the kitchen (which is ½ the point of staying at a vacation rental rather than a hotel), and I couldn’t use my own unit’s bathroom facilities until 2 full days after I checked in!!!
Fortunately there was a shower in the building’s gym, but it was highly time-​consuming and ridiculously inconvenient for me to bring my toiletries 55 stories down to a public shower to get ready in a public bathroom while being charged full rental price for a condo in the same building.
What’s worse — yes, it gets worse — is that I had to make repeated calls several times a day for each of the 5 days I was renting, just to try and get some customer service!
Only after constant hounding did I manage to get Stan Properties to:
— Properly clean the bathroom and kitchen (which upon check-​in looked like someone had just used it for a week — replete with pubic hairs on the shelf by the bedroom window). YUCK!!!
—- (Note that the person they sent to clean was actually using toilet paper without cleanser to clean the bathroom sink! When I caught him doing that and asked him what cleanser he was using, he said he’d have to go to his supply closet and get some cleanser — which he did. So you can see why the bathroom looked so bad in the 1^st place!)
— Provide extra rolls of toilet paper — which ran out 2 days into my 5-​day visit. (Why wouldn’t they have left enough behind in the 1^st place — especially given that the cleaning person mistook massive amounts of toilet paper for cleanser and sponge???)
— Give me a refund of some sort for ALL these hassles. In fact, Relu of Stan Properties promised some financial restitution (I had requested a refund of 2 nights’ rent). But Relu never called about it, never returned my calls, and relayed through one of the phone receptionists (Monique) that he’d refund me like $ 50. Note that the cleaning fee was $ 60, so an offer of less than that obviously was just plain offensive.
In the end, it was only Monique who demonstrated any sense of customer service. She and I spoke several times after I returned to San Francisco. I was calling to try and speak to Relu re: the restitution I requested. Monique actually was sympathetic to my situation and granted me the equivalent of a free day’s rent — despite Relu’s ridiculously cheaper offer. She even ran the credit to my charge card while I was on the phone to make sure the refund went through.
Long story short: do NOT deal with Stan Properties! And I think Monique deserves to work at a far better company.
Moral of the story: Suite Home Chicago is supposed to be a much better vacation rental agency. I’ll definitely use them for my next visit instead.

Stan Properties added to my many misfortunes I experienced while living in Chicago. It seemed like a good company when we went in to sign the lease and everything. We dealt with a man named Bogdan. They informed us that they would install a dishwasher for free as long as we bought the dishwasher. My roommate got one from a friend of the family so we called for maintenance to install it right away. While they were at it we had a large list of things that needed to be repaired, including our door buzzer and smoke detectors. We had no hooks or racks in the bathroom for towels, no toilet paper holder. They were nice enough to put those in. while taking out chunks of the wall and never fixing it. Our back gate was broken the whole time I lived there, as well as the buzzer and our smoke detectors. Real safe. Anyway, back to the dishwasher. in the process of installing it the man realized he didn’t have proper parts to install it. He left to get them from Home Depot, took about 4 hours. I had to wait all day for this guy and then when he finally came back he just said he would work on it the following day. He never came back. We called several times and nothing was done. Finally in October (we moved in July) they installed it. Somewhere down the line Bogdan was no longer with the company. I had no idea who I needed to talk to about issues. Whenever I would call the office they would either put me on hold for a really long time or just keep passing the phone along to other people. I will say that Monique was very nice to me. She actually came through for me on some issues. I ended up subleasing to a friend for our last month there and that was a headache. People in the office kept telling me something different about their policy and what I needed to do to make this happen. Things are just very unorganized there and it makes it very frustrating for the tenants. They didn’t have any spare keys to our apartment because they kept losing them and they were contacting my roommate trying to get a copy of the keys. It is not our responsibility to provide spare keys for them, especially when they are just losing them all the time. It also took me forever to be reimbursed from the month I paid for and ended up not living there. Why is it that they expect prompt pay from us but they can’t do the same? Many of my neighbors were moving out around the same time I was and each one had something bad to say about Stan Properties. I am just glad I finally got reimbursed and I don’t have to deal with them anymore.

If there was a zero star option, I would use that instead. This management company is so terrible they don’t deserve the one star I’ve given them.
First of all, the building I lived in was a complete dump. I lived on the 5^th floor in a tiny, overpriced studio. The elevator was broken about half of the time I lived there. It was not a priority to fix it, even though dozens of people lived higher than the 5^th floor. I guess everyone is expected to take the stairs.
Aside from the fact that the company has no interest in offering quality apartments, the worst thing that happened was at the end of my lease. After I moved out, it took Stan Properties 90 days to return my security deposit. I called countless times, they would take down my address and phone number, and then no check would arrive. When I would call to ask where it was, the secretaries would have no record of me calling previously… I finally had to go to Logan Square and sit in the office while they cut me a check, far beyond the date when they were legally required to give me my money.
Do not rent from these people. They should be put out of business.

My fiancé and I set up a showing to see one of their properties at 11am. They got back to us and said 11:30 would be better for them, we said fine. 11:20 rolls around that day, Relu calls us asking us where we are (so he’s either 20 minutes late or has the time wrong after switching it to 11:30.) He apparently thinks we want to see the apartment across the street from the one we wanted to. So we wait 15 minutes while he goes and gets the keys for the right one. Comes back, not the right keys. He starts ringing the doorbells of all the other tenants in the building. Bottom line, we don’t get in. So we ask him if we can see the one across the street (the one he was apparently prepared to show us.) He doesn’t have the keys and the tenants aren’t home.
We didn’t see anything even though we had an appointment. Wasted a half hour and drove all the way into the city for nothing. And he was kind of a sleezy guy, would NOT trust him.

Horrible management company.
1137 W Pratt is the biggest dump on the planet (also referred to them as «Pratt Shore» corporate housing). I was there as an actual resident with a lease. It’s like a cross between a college dorm, a mental hospital, and part prison.
The place looks like maybe your typical run down building, but when you dig deeper it’s just gross. There were bugs. but that was the least of their problems. Apt. was filthy dirty when I moved in.
The freight elevator is out of service permanently. The passenger elevator is broken at least once daily when I was trying to use it… (And I lived on the 7^th floor). There were two times when the elevator was completely out of service for over a week at a time. When I called Stan Properties, they didn’t seem to care or had some excuse. They would always try to blame the breakdown on other residents who didn’t close the doors, etc. It’s one of those really ancient elevators that has a metal bar system to open/​close, then each floor has an actual door… if anything isn’t tightly closed the whole elevator is out until someone walks up 8 flights of stairs to figure out what isn’t tightly closed. (and it’s not that people would forget to close the doors, the air flow generated by the movement of the elevator was enough to push the doors to cause it to not operate). And if you lived on the 8^th floor, you had to walk to the 7^th floor to use the elevator. The elevator completely breaks if you take it to the 8^th floor.
This place needs to be called into the Chicago Department of Buildings for a long overdue elevator inspection (there isn’t a certificate posted, presumably because the elevator is so unsafe it couldn’t pass inspection). Also, right now they’re replacing the electric throughout the building without a permit.
The kid who lives in the building to handle maintenance means well and is nice, but isn’t all that effective. When I first met him and was asking him questions, he acted like he spoke no English at all. Then after I moved in somehow his English skills were fine. I’ve seen him do really stupid things though. There’s only one set of stairs in the building, and if the elevator is broken that’s your only way up or down. One night I got home to find that the stairs had been taped off at the first floor so he could paint them. The problem is the elevator was broke. So nobody could go up, nobody could go down. Stupid. Even stupider that he painted a stairwell that gets frequent use bright white.
The trash in back constantly overflows. They at one point put a sign up saying if you left trash outside of the dumpster they would fine you $ 500. The problem is, half the trash that spilled out of the dumpster was there because homeless people walk through the alley emptying them out to find the goodies. Other times – around the 1^st of the month when people flee for their lives – the trash is just too full and there’s no better place.
I think he needs some better cleaning products. I’ve seen him mopping, but 5 minutes after the place would still smell like danky water.
Some of the residents mean well, but others clearly don’t. People have puked in the elevators, etc.
The washer/​dryers were $ 3/​load, the dryers didn’t work that well. But the one on the right had some problem and it would just work for hours and hours without putting money in.
Their «free» wifi didn’t work about 70% of the time. The guy who worked on it was fairly responsive to fixing it, but there were weeks where it just didn’t work at all.
My real issue with the actual management company came over Christmas holiday. I was out of town, and apparently the roof was leaking or the person above me let their bathtub overflow. So they came into my apartment and did who knows what in the ceiling of the bathroom. They caused a real mess, leaving a coating of red dust all over everything in the bathroom. They must have ruined my bathroom rug in the process, it was completely gone when I came home. They didn’t even bother to call me to tell me they had came in. But the day after this happened, I called them. Their keys are marked «do not duplicate» so I was never able to make a copy of my key. but Brian was stuck at O’hare and wasn’t getting out, so he needed a key to get in. I called them to ask them to provide lockout service, they refused (I was willing to pay). They told me they wouldn’t give me a copy of a key for security reasons. I don’t know what security reasons they are concerned for, they run a «corporate housing» operation out of this building where I’ve seen completely random foreigners come in and out for a night or two. (I trust that they’re European vacationers mostly looking for a deal, but if you find yourself working for a company that uses them for any sort of corporate housing, I’d say it’s high time to look for a new job).
Completely useless A-​holes.
I got back from my holiday, went on Craigslist, and moved two days later.
Gross, gross, gross!

Never rent from them!!! I rented 1137 W Pratt for 5 days. The place looked great on the internet BUT it looked nothing like it in person. It looked like a fraternity house. The hallway was dirty and smelled horrible. The bathtub was filthy and there was urine in the toilet when we arrived. I called to have us moved and they refused to accomodate us. After yelling and cursing on the phone with the manager (which I never want to resort to) they finally refunded me 200.00. I still ended up paying those scum bags 300.00 tho! Never stay with them!

I made an appointment with them to look at one of their apartments. I showed up and the woman was 35 – 40 minutes late, she looked like she just got out of bed.
The place she showed was absolutely gross!!! It turned out that 2 apartments shared a bathroom. Absolute horror! The building looked nice from the outside, ivy on the walls, right on the boulevard. But once in the hallway it smelled like cat piss and human urine. It was dark and dingy, weird muffled sounds emanating from the walls. It was the most depressing place I have ever seen in my life. They would have to pay me $ 1000 to live there. Since then, the bulding has been boarded up. Thank god! This way no one has to live in cat piss smell and cockroach droppings.