Steve Gustafson Tech Support

I don’t know where to begin other than to say Steve is one of the most technically-​savvy, knowledgeable and professional service providers I’ve ever worked with. He’s a rare find in that he’s ridiculously brilliant when it comes to the technical side but he’s also all about top-​notch customer service. He provided technical support for my business and my personal needs. No matter the issue, he calls back immediately, he can work remotely or on-​site. He has the patience of a saint, has a great sense of humor, is extremely professional and works very efficiently. I highly recommend Steve for business or personal tech support!

Hallelujah, I have found my Chicago Mac tech. Steve efficiently took care of a myriad of issues with a smile and great patience. I highly recommend him.

Really pleased! Steve came to my location (which was a big help) and fixed my problem really quickly. He also fixed the computer at our business, and in both cases was very knowledgeable and efficient. (Plus describes things in language we can understand, which we appreciated.) Will definitely call him again if I have a computer problem!

i’ve known steve for more than a decade – at least. it’s beautiful to have witnessed the blossoming of a true crafts professional. i’m giggling at all the wonderful reviews, because they’re ALL true! steve’s integrity and wit shine. and the specificity of each of these reviews lets you know he’s the real mcCoy. i have too many saved-​my-​skin stories to know where to begin. but someone said, ‘magic man?’ you bet! zen buddah? yup! cat whisperer… yaddah, yaddah, yaddah. enjoy steve’s work, and be at peace.

Steve is awesome. He works in an efficient manner, speaks the language that non-​tech people do, and he’s all about the customer’s needs.

I don’t even know where to begin. After having an awful IT guy at the office for lord knows how long, Steve is our little reward for not killing the previous guy. Steve is awesome. He never talks down to you. He listens. He answers emails. He comes to the office as needed. He doesn’t take advantage of a lack of knowledge and charge you for all sorts of stuff that he can instruct you to do on your own… and all that without being condescending. I LOVE computer Steve!

Steve is THE BEST in the business. He is so helpful, and never ever condescending. He is our tech support service at my work, but also answers any of my personal question without batting an eye or charging a dime. That said, he is so knowledgeable and patient, I would gladly pay him for his time. From upkeep to red alerts, he has been there quickly with the solution.

This kind of technical service (off-​site and on) is a rare find and is greatly appreciated by my clients and myself. Mr. Gustafson has been a continual blessing.

Still the best.
Just got an email from Steve in response to a series of miscellaneous questions — should I get the three year warranty extension? thoughts on additional memory? be honest, all macs are cute, but mine is like The Gerber Baby supermodel, right? etc.
Homeslice (Steve) responded with clear directions, links that will save me money and all that it will take to keep my MacBook at the top of her class. That type of thoughtfulness and involvement in combo with stellar skills… geez, it really is «woohoo! as good as it gets!»
ps — the mailing address is Evanston — but consider him Chicago (some his clients that I know are in Wicker Park, Logan and Rogers Park)

My MacBook was choking on the zillions of pictures I’ve been too lazy to edit. Steve saved the day and souped up my Mac quickly and easily, and he couldn’t have been nicer. He called from the store and picked up a new hard drive for me, saving me a trip. He upgraded some software and directed me to a few websites for more software I might need, and so on. I will go back if and when I need to!

Steve has been our Mac hero for at least a decade. He IS the Tim Gun of Mac techs, in the sense that he can always «make it work» — but he is much sweeter and a good-​hearted soul. Steve is actually one of my favorite humans in the world! (our cat wanted me to say that too).
As an example of his amazing skills, I can tell the story of our «soul-​less» Mac. Years ago when iMacs first came out, we got one fast and cheap off of e-​bay (never again! whole deal was very weird). I’ve been a loyal mac user since the 80s, so this is not in any way a knock on Macs, but rather I suspect the one we bought on e-​bay had been damaged (like dropped or run over with a truck and refurbished or something — sorry, but the thing was evil). It crashed not one, not two, but THREE internal hard drives. Obviously we learned our lesson, and thankfully this was not our main work station computer, but in any case, we needed a solution while we saved up to get a new one. Steve actually made this thing work without any problems after doing a customized solution for that crazy computer. I swear he is magic!
Anyway, we call on Steve for regular maintenance as well as emergencies, and he always delivers. He is also a very calm and easy-​going guy, and let me tell ya, that is a very comforting when there is a computer emergency because I know everything will be okay when Steve comes. He makes what he does look so easy (and I know it is not), but whatever comes up is not ever a problem for him, and that «peace of mind» quality alone make Steve a real gem.