Steve Madden

I’m not sure how I feel about this store. It’s a very high-​end brand and the shoes are sleek, but other than that I wasn’t too impress. This is the first Steve Madden boutique type store I’ve been to. I’ve seen other Steve Madden stores at the mall, but never have wanted to go in there. I think the service was okay and maybe that’s because they knew we weren’t serious buyers, so that’s alright. The store set-​up seemed a little boring or not put together. There was something off, or in-​cohesive in that place. Overall, I just can’t ever bring myself to spend $ 300 dollars on shoes. For me, I can’t wrap my head around it.

I’m not sure why this place has such bad reviews. I loved this place! The sales were awesome, and the service was just right (not too pushy, helpful when needed, etc). There’s a lot of variety at this store, because it’s solely dedicated to Steve Madden, which is hard to find at other shoe stores. I’ll definitely be back when I need my next shoe fix.

I always love coming here to look for boots. And the staff is always so nice and helpful! They always spray your boots with a waterproof spray when you buy a pair! There’s 30% off clearance!

I stepped in while browsing on Milwaukee, and ended up finding a great couple pairs of shoes. There was a good sale going on, so it was pretty busy, but the sales people were very helpful and friendly. While the men’s selection is smaller, my husband also found a couple pairs that he liked as well. I’ll definitely be back.

If there was a way to give zero stars I would! The staff at this location is VERY unprofessional and have some attitutde issues! I had purchased a pair of boots on sale for 75 $ and had them shipped to me because they didn’t have my size. When i received them, they ended up being just a bit too small. I went back in hopes of trying to order a bigger size. As soon as the employee saw i had a return she gave me nothing but horrible attitude. Not only did she tell me i needed to walk around with the boots on with two pairs of socks to stretch them out, but that i was making a big mistake returning «the last pair company wide.» I understand it was a great deal and i should «try» to make them work but i just couldn’t justify cramming my feet in boots that were uncomfortable and too small just for the sake of a deal. But it got worse, since there wasn’t a bigger size I wanted to return them… no point in keeping shoes that don’t fit. The employee working said I could not return them. I was startled because when i had purchased them no one had told me they were final sale. Confused, I told her this and that no one had told me they were a final sale and that i did in fact intend on returning them. I had TWO different receipts that no where said I could not return them. She then RIPPED the shipping receipt out of my hands and was attempting to find on the paper where it said i couldn’t return. I kindly told her it wasn’t on there and she snapped back telling me I was wrong, and tried to circle this mysterious claim. After her arguing with me saying it was in writing, I told her she needed to ACTUALLY READ the print and not just try to circle
some random part of my receipt because it clearly wasn’t there. She then stormed off and went to talk to who ever about doing my return. She came back and told me she would «do it for me this time, but it could never happen again and how she was doing me a favor» I was with two of my other co workers and their jaws just about hit the floor. We were in awe of the audacity she had telling us this. To wrap things up as she was taking my return information, she printed the receipt and THREW… yes THREW her pen at me to sign the receipt.
I couldn’t believe it would get any worse. I will never shop at that loaction nor will my co workers, and it makes me never want to buy anything from steve madden ever again!

The store smelled of sanitizer and cigarette smoke which are huge turnoffs when looking to buy apparel or shoewear which will likely smell like that after you bring them home.
They had a pitiful collection of men’s shoewear which had been our reason for coming in so we were disappointed. The store was empty and that should have tipped us off to not go in. The same staff person asked us twice whether we needed help, and two other staffers as well. Honestly people, with that few shoes, we can kind of figure out what’s what by ourselves. I don’t think I’ll be back.

Look, I get it… I have huge feet… but when you work at a shoe store maybe you should try to hide your horrified expression when a customer asks for a size 11. I’m 6 feet tall, what do you expect? Customer service seems to be a bit lost here.

This place sucks. Their products are so shoddily made. I recently bought combat boots a little over a month ago and the bottoms of both of the boots have huge cracks in them. I dont know how in the hell that happened, and I bet they won’t take them back bc it’s been over 30 days. Never shopping Steve Madden again!

This is a cute and quaint store with fashionable and reasonable products (footware, clothing, accessories). This store in general is a little on the pricey side so catch a sale if at all possible. The shoes I ultimately got were the last pair in that size and a little dusty. 2 stars taken off for not offering a discount for that and no, it doesn’t matter that they were already on sale salespeople! The only reason I didn’t complain is because they were purchased for me. I appreciated the cloth reusable bag because it shows that the company is trying to be more responsible for the earth (GO GREEN!)

Wow, never been in a Steve Madden before and I was impressed. My friend swears by their shoes. This is the first store we visited on our Wicker Park shopping adventure. The men’s selection wasn’t that big, but some of the shoes were neat, and the prices really weren’t that bad. I’m strongly considering going back tomorrow to buy a pair of shoes. They had a great sale going on, buy 1 get the 2^nd pair for $ 20. We’re thinking we might take them up on that.

I’ve had great luck with this store. I enjoy that the sales staff are never in my face while I’m looking around and trying things on. They have always been nice and gone to get me anything I’ve asked for right away and then left me alone to try on and decide… which is exactly what I like.
They have some great deals here. Last summer I bought two pairs of sandals for around $ 20 each. Last May I needed new work shoes bad and I splurged on a fancy pair of black dress flats and they are the most comfortable pair of shoes. I still wear them about three or four times a week and they still look brand new. About two months later those same shoes were on sale for only $ 20…but they didn’t have any left in my size so I was still happy I’d bought mine when I did. I bought a pair of boots here recently and love them. I have no complaints with this store.

Steve Madden is Steve Madden regardless of it’s location. You’re going to see the same shoes here that you see everywhere. You’re also going to see the same semi snotty 19 year old sales girls sporting black leggings, Steve heels, unnatural looking hair, and super high voices. Get over it!
I mean, if you want a great deal who CARES if they help you find what you are looking for? Its a whopping 900 square foot store, you can probably figure it out. And if you want to try it on, just ask them instead of standing there looking bewildered.
I went two days ago and they are having a boot clearing out sale — aka all boots are at least 50% off. I got Steve brand black knee high uggs for $ 30! It’s worth it to stop in and check out their sales before all the Spring shoes arrive.

Some of their sales associates are fine; others are a NIGHTMARE. I am in particular referring to one of their managers, who literally shocked me with her pushy, fake attitude.
I was at first being helped by a new worker, and the guy was nothing but helpful. He was very genuine — even funny — and didn’t try to pressure me into buying anything at all.
Sensing weakness in his technique, the manager that was working at the time dug her claws into me the second he went into the back room. I had put aside a pair of boots that I was fairly certain I might purchase, and she asked me if I had anything else in mind, to which I responded:
«Yeah, I did see some flats down the street that I really liked, but they were out of my size. They were black with pointed toes, very basic. I’m just looking for something to pair with sweats, I won’t wear them otherwise… The pair I wanted was $ 20.»
Despite the obvious fact they didn’t have anything I was looking for, she still proceeded to show me EVERY pair of flats in the store rather than give me a simple, «Sorry, I don’t think we have anything like that.» Instead, she said Steve Madden’s would be better because those flats were obviously cheap (wrong: they were just on sale at the Aldo Outlet, a fact she ignored when I corrected her). She then tried to sell me ones bedazzled with a ton of crap («If you’re doing flats, they should be fun!») and ones that were obviously not suited for winter, as the pattern of the material contained holes («If you wear them with tights, you’ll be fine!») Wtf, no. Just no. Did those sound anything like what I described to you?!
When I showed no interest in any of their available pairs, she insisted on looking online. We actually did find a pair that seemed both inexpensive and cute (it was 40% off on the website & I had a 25% off scratch-​off card) but it turned out that I could only take advantage of one of these sales, not both, AND pay a $ 7 shipping fee. I wasn’t interested in a pair over $ 20 – 30, like I said from the get-​go, and this one would’ve ended up being at least $ 50. When I passed, she seemed annoyed and immediately grabbed the pair I was considering earlier with a frantic, «OKAY, well it’s just these then!» but by that time I had changed my mind, deciding I could probably find cooler boots elsewhere. When I told her this, she became visibly irate and turned away from me with a rushed goodbye.
Thus, if your experience at SM starts to sound like this, try to pry the sales associate/manager’s claws off of yourself. It will probably end up being a waste of your time otherwise. Their shoes aren’t that special, their selection is small, and it honestly should not take you longer than 3 minutes to scour their entire store on your own. I don’t get why other reviewers were complaining of a LACK of service — seriously, are you that incompetent? It’s a TINY store. I’d way rather have someone say hi, tell me the sales and then leave me alone than go through this again.

I wandered in here for the first time after work on a Monday afternoon to find a store containing lots of shoes, one salesperson, and one customer happily entertaining herself and trying on shoes.
The sales girl said hi and informed me of the sale they were running, which was ending that day. That was the last I heard from her. She didn’t bother to say anything further to me, such as the usual, «Are you looking for anything in particular?» or, «Can I help you find anything?» or the simple, «How’s it going?» I don’t know if it’s because I once worked in a high-​end shoe store, the owner of which demanded nothing but excellent customer service from all of his salespeople, but there are few things that annoy me more than bad service. Maybe it’s because providing good service is SO EASY. Build a rapport with your customer, which takes about 30 seconds if you have a pulse and a smile, and then sell the sh*t out of some shoes. WTF, Steve? You gotta get on the sales training.
I walked in, took a look around the entire store, saw a few compelling shoes, received lack luster service, and walked out vowing never to walk in again.
What really gets me is walking by and knowing that about a dozen other cool stores could be occupying this space right now.

Not quite sure why this has only ONE star… I definitely didn’t think it was nearly THAT bad. Yes, the lady there seemed a little bothered by my needing of help (it’s not like I could get the sizes myself!) and I felt really bad for her employee who I just wanted to hug because she was being ordered around a bit curtly but the actual store is a very large Steve Madden which is awesome, it’s adorable … and I found 2 pairs of awesome heels that were formerly $ 130 for only $ 20! $ 20!
The lady DID try to be nice, maybe she was just stressed and busy and seriously… that was an AMAZING sale! Totally gotta check this Steve Madden again.

Dear Steve,
I know the new Bucktown location has only been around for a couple of months. I also know you put a lot of hard earned energy into introducing this store to our neighborhood. However, Steve 2 employees working Saturday afternoon? Really? Really Steve? You don’t think your NEW store might be a little busy on Saturday afternoon? Really?
In case you didn’t think of this Steve I’m going to tell you that your store sucks. I was willing to purchase several pairs of shoes when I came in, but your poor sales girls were bewildered and confused. If I were them I would quit. The simple fact that you cannot help customers get what they want on a Saturday afternoon when Akira just down the block has at least 5 sales people all willing to help means you don’t want my service.
Sincerely someone who would never buy a shoe from you EVER!