Supernova Networks

I called to set up our TV cable, and was connected with a friendly, helpful representative within seconds. Rob was unbelievably patient when walking me through the setup process. Thank you for the excellent customer service, Supernova!

I didn’t think anyone could be as bad as RCN, but Supernova gives them a run for their money. You can read the other reviews for details, but essentially they are not flexible or helpful when it comes to technology. Slow internet? Your fault, not theirs. Want to connect a game system to the Internet? Good luck. Problems with cable/​DVR? Too bad.
Unfortunately I live in a building where the cable and Internet are part of the fees, so I am forced to pay for and receive their crappy service regardless. I never thought I would say this, but I miss Comcast!

I’ve only had great experience working with this company. First with Steven over at internet services, and just now with Sam for cable services. Incredibly knowledgeable, respectful and honest service. Finally, people that actually do their job, and beautifully at that. Thanks again for all your help, Sam.

If I could give less than 1 star, I would. After talking to about 4 different people over there to try and get my Xbox One connected (reliably), I still have yet to play a single game online. I’ve been told that we «are working around» the firewalls due to close college campuses, but have not seen/​heard nothing. Even when I offered to PAY for additional services, I was ignored. Needless to say, the customer attention that this company «strives» for is well below par. Do yourself a favor and exhaust all options before choosing Supernova Networks.

Prompt customer service. Professional email communication. Had a problem with pixelation and signal loss on my Directv satellite receiver. They came the next day while I was at work and fixed the problem.

Can’t I give negative stars here? These people (who have an exclusive contract for my building) said that they would call back to schedule installation within 8 business days, got very irate when I called them on the 8^th day, and in total took OVER A MONTH to finally call back… Long after I had called corporate DirecTV to complain. I told them that I refuse to do business with a company like theirs, and plan to use Netflix and buy Apple TV in lieu of giving my hard-​earned money to these clowns. I never thought that I would make a housing decision based on TV, but after hearing similar horror stories from everyone in my building I have come to see this exclusive contract as a bad sign about BJB Properties in general («free» satellite means non-​HD in one room, FYI). DO NOT use Supernova if you have a choice and don’t move into a building where you won’t have a choice!

After two weeks of leaving voice mails, they finally got back to me. Then, after installing Direct TV, the tech broke my apartment door on the way out and the maintenance guy had to cut the deadbolt.
I’m still straight up baffled as to how this even happened. I can only assume they weren’t satisfied with their myriad one star reviews so they started getting more creative in their dedication to being the worst company in Chicago.
Update: the HDMI cable the tech used stopped working after one day. I bought a new one and that worked fine, so add faulty equipment to this list of grievances.

In my opinion, they don’t even deserve a single star for their crappy customer service and their irresponsive technician. Called customer service a week ago and the person sounded so impatient and barely helped me over the phone. Was told to go through their website and figure out my own problem. I had never come across such terrible customer service hotline. Contacted them last week to send someone over to fix the problem and as expected, nobody did until now. My advice, stay far far away from this network provider.

These guys are the worst. They added NFL season ticket to my account without my approval and wouldn’t let me cancel my service after two hours on the phone. I don’t even live in that building anymore. You’ll spend hours dealing with their bs if you subscribe.

This is a shame. I previously gave supernova networks a five star rating, due to their extremely helpful customer support team, which I still stand by. However, I’ve been told on the phone to email them with specific issues and have done so, with no response. It’s been almost two weeks now and they won’t return my calls or emails.

If it was possible Id give Supernova 0 stars. If you are renting an apartment and supernova is involved stay far far away.
They boast free cable and free internet however the HD box or DVR is extra which is ok but the on demand doesn’t work on the free internet. They said to go to a third party for a dedicated internet but they use the feed from comcast so its impossible for them to install.
It took supernova 3 times to install two cable boxes and on the third attempt they still had trouble running cords behind a table.
3 weeks later and still no on demand or internet. They are out of options for me and said to ask building management to install another line.
Needless to say it has been a disastrous customer experience. These guys are very poor with service, implementation, and support. Stay far away from partnering or using them. I’m not sure why they are used since going directly to Direct TV would be much easier.

Sighs. The epitemy of pushy sales is when a company breaks into your apartment to force an installation of services.
Not only did they ignore my email request and voicemail request to cancel my installation appointment, (which by the way were both sent at least 3 business days before my scheduled appointment), but after still sending a tech out to my apartment to install satellite service, they had the guy break into my unit when I was not home! I had stepped out to grab a bite to eat and forgot to lock my door. I come home, and find the guy inside my apartment frantically attempting to install the services.
Talk about a disaster. They tried to blame my leasing office, and I later found out my leasing office would never allow someone into my unit. Sneaky. Beware.