T-Mobile

I got there today at 4:45 to find a note on the door that said «closed, back at 4pm»?? Well they REALLY lost out because I was going to buy a 4 new phones with a new family plan. I decided to go with Sprint!

I’m giving this store 5 stars simply because of one employee who makes this place so worth it. I’ve been with tmobile for a few years know and I’ve been going to the same sale rep forever, Manny. He’s amazing, honest, and knows his shit lol. He explains everything in great detail and has great customer service and that is why I go and wait 20 minutes while he finishes helping another customer even when there are other reps available. Just recent I moved all the way to the North side and I still go to the same logan square location I did when I was a teenager just for great service from Manny. Keep it up! :)

i only give it two stars cause the women who set us up messed up our plans and got my name wrong.
BTW t mobile still has yet to change my last night to the correct letters.
She set my husband and i up and didn’t put us on a family plan?
When i called customer care they did fix it
the only reason they got 2 stars is cause i love my phone and i love the company.

The worst service that I had. Unfortunately I don’t remember the name of guy who serve me, he was really rude, and even start scream on me! When I start complain to manager it’s was feeling like she really don’t care. When I come there I wanted change from at& t to tmobily but after I really don’t want. Don’t want pay money for not professional service.

The guy removed plastic foil from the phone without asking me. What a moron.
I also was treated bad, like an idiot. Zero stars

Where do I start. So I went in to get my I phone 5 serviced and when I went up to the sales rep, without even looking at it, said I would have to call customer service and they would have to take care of it. I wasn’t getting any service so I couldn’t call customer service. I asked him if I can use the stores phone and be said yes. After being on the phone with customer care it was determined that my SIM card was no good and that the store will replace it for free, or that’s what customer care said. Without even hearing out customer care, the sales rep and another quickly said that they can’t give it to me free and I would have to pay. This is what sucks. I had to threaten t mobile with canceling my account in order to get a new SIM card. Also the store manager was ignoring the sales rep that was attending me. He was to busy flirting with the girl associates. After all that they finally got my SIM card. If you want to get ignored and treated like your problem is not urgent. Come this location. I hope they read this and do something about it.

Excellent Service. Answered all my questions. Processed my new phone which I walked out with all while their Power and Computers were down.
Absolute Professionals.

I wish I could give 0 stars. The workers here don’t seem to want to do their job and help me. I was so unimpressed by the lack of customer service at this store. I had a problem with my old phone not transferring data to my new phone and no one seemed to want to even help me. They even seemed inconvenienced to let me use their phone to call T-​Mobile customer service to help me because I don’t have a landline. This store and the workers in it are why I’m dropping tmobile once my contract is up. I will say the manager tried to help me the first day I went in, but told me to come back the next day. When I did, the person who he asked to help me didn’t even try to do his job. So disappointing.