T-Mobile

Let the ridiculousness commence. I called to check a price on a specific phone (because T mobile engages in this not — so — fabulous practice of advertising one price on their website and then jacking up the price in their stores… AND they will NOT match the price in store.)
I ask the store girl what the price of the phone is… she tells me «if you qualify, it would be no money down then just a small payment on your monthly phone bill.»
Whaaaaaaatttt? This is part of the problem with the financial situation in this country! You know this script works on plenty of sheeple. Bad form.
I politely clarified my question– and asked again what the price was «in dollars.» I was put on hold… and… CHRISTMAS MUSIC! ITS FREEKING JULY 4TH weekend, why oh why would I want to hear Santa Claus is coming to town?
She comes back with $ 849. Guh?
Me: Your website says $ 649.
Her: yeah that’s for only QUALIFIED purchases.
Me: is that the same price you charge in the store for «qualified» purchases?
Her: no.
Me: well, what IS the price?
Her: $ 699
Me: finally, that is what I wanted to know.
WTH…?

I bought a pre-​paid plan for my dad a month ago for 2 months with 4g internet. For 40 minutes we were waiting for a store manager to figure out how to activate 4g internet on my smartphone. Finally, he admitted that he cannot figure it out. I said that we don’t need this plan without high-​speed internet and asked to disconnect it and give us money back. He said that it is impossible and we need to deal with edge. Next day we’ve got a message that our service is good for only 1 month. I came to the store again and been told that since we paid for 2 months I don’t need to worry about it.
And here we go, 1 month later our service was disconnected and the store is closed «due to unpredicted event».
Very low quality service.

My phone decided that it no longer wanted to work right, so I visited this T-​Mobile to see what I could do. That’s where I met Marcus English. This man’s customer service game is ON. POINT. I practically yelled «shut up and take my money!» to him. Marcus was very, very helpful, answered all my questions, explained everything I needed to know in plain English AND took a picture with me and my new phone.
Thanks Marcus & everyone! This T-​Mobile Rocks!

The 3 Stooges work here… No joke… None of them know what they are doing nor are they capable of giving you the correct information. However, this is a direct reflection on T-​Mobile.
Took a damaged phone in… Charge me $ 50 deposit for a late model loaner… Tell me to call their insurance provider to replace phone at $ 150… Insurance provider says I am able to upgrade for $ 175… take it back to this location… the 3 Stooges look bewildered for like 10 minutes… tell me my account is not cleared or something … it should be OK in the morning… WHAT? …
Call T-​Mobile… representative in the Philippines I talked to says I am not eligible for an upgrade and to fix the phone it costs $ 175. LIVID!
I just want my cell phone back, I use it for work… Never again T-​Mobile… You’re done!
Inexperienced service!
Lost time and a big hassle to do business here.
Avoid this location especially.
To followup… I go to return the loaner phone… and set up the new one… these a-​holes just hand me the phone without setting it up…
I’m writing the CEO of T Mobile!!! … Best way to get results!

This store is awesome. Marcus E., Edgar S,. and Zeke N. were all so very helpful. They have great personalities, and don’t just have the sales mindset in their approach. They explain everything so you understand it. because let’s be honest, cell phone contracts, charges and all of that can get confusing. They all seem to love their jobs, and it shows in their attitude. My boyfriend and I went in to get info on the promo they’re having to have you switch from any carrier to tmobile, and we left as tmobile customers. We will always go to them for any future help. I highly recommend these guys and this store.
Guys, I can’t thank you enough for all your help, and making it FUN to get a new cell phone. You’ve got customers for life… well as long as we live here anyway… and if we move to another neighborhood, I’ll probably still go out of my way to come to your store! Keep doing what you’re doing!
Oops. I just realized I gave my review on my boyfriends Unilocal… but I read it to him and he agreed. So it’s from the both of us! (Don’t worry guys, I’ll do a separate review on my eom account. Hehe)

Add a half-​star to this. I am no longer anxious about going to a T-​Mobile store!!!
I always walk into phone stores a little guarded because I always feel robbed after leaving…
This visit was different! I walked in after a long day of work and buried in the stress of having the world’s sh-​ttiest phone. I was immediately acknowledged. The place was busy but it was nice that they know I’m there and was told that they would be able to assist me as soon as possible. There were several people ahead of me but some minutes into waiting, Zeke came by, properly introduced himself and told me that he would be helping me. That really set the tone for the rest of the time I was there– over an hour!
I essentially updated my phone and service for a fraction of what I expected to pay, got an amazing deal, got hooked up with sweet accessories and yet that entire time did not feel like a chore at all. It felt like I was shopping with a close friend. The stress of dealing with your phone service is gone when you go here. I’m going to start going there just to pay my bill!

Customer service was great really recommended working with Edgar and zeke… great experience

I just went in to this store about half an hour ago because my My-​Touch 4g phone locked up on me and I was not able to open it at all. This is the sixth one of this same phone I have had from T-​Mobile (though not from this store. T-​mobile has a policy of inconveniencing their customers, so I had to order them over the phone) each one of which has been «refurbished» which is tmobile speak for «broken.» The young woman who helped me looked up my account and said I could get a free upgrade, which of course I could not just do in the store, but this is not her or the stores fault, it is the policy of t mobile– inconvenience, you know. So she set that up and I thought I would have to wait til tuesday to use my phone again, but after setting up the free upgrade, she messed with my phone and somehow got it working again. yay!
I just want to say this is the ONLY positive experience I have had in a T-​Mobile store in the past two years, or since the AT&T merger fell through and t-​mobiles service has gone straight to hell. I have to give this store 4 stars just because it was fast, courteous, and effective help. The exact opposite of what I have come to expect from T-​mobile. If you are stuck in a contract with these monsters or just really like terrible service, I would highly recommend this store. You will have enough headaches dealing with the service reps on the phone. At least this one store has their shit together so you can get a respite from the nightmare that is typical of t-​mobile.

Great Service! Highly recommend! Ask for Zeke!

Went to four different Tmobile stores to find thw customer service I require. Yesterday, I found Zeke. He was as patient as I needed. He answered ALL of my questions and did not rush me or seen annoyed at all. (I ask a lot of questions.) He gave me honest a answers to help me decide what phone would beat suit my wants and needs. Even when there were other customers waiting, he still patiently took his time with me. He made me feel like an important individual and treated that way. He was happy to help. Thank you! I would highly recommend THIS tmobile store! Happy shopping!

Set out to get my contacts and number transferred to my new T-​Mobile phone. Pretty straightforward, right? They apparently couldn’t do either of those things, and redirected me to another T-​mobile. Wat???

Since I have to give this place one star, I have to find some way to justify it. The star that they automatically get is for the cleanliness of the store. beyond that this is the worst T-​mobile retailer I have ever been to.
I came in to upgrade my phone. I got a Nexxus 4 and my husband got an iPhone 5. They have a sign outside that says upgrade your smart phone for $ 99. So I thought nice, $ 200 for both right? Wrong! The guy then tells me it’s really $ 150 per phone because you have to pay taxes on the entire original price of the phone ($ 700). Whatever, I pay the additional $ 100.
After a few days my husband decided that he liked my phone better and we decided to take it back and exchange it for something better. First of all, there is a $ 50 restocking fee that isn’t credited to the price of the new phone. okay whatever we pay the fee and want to move forward with getting the new phone. They then say they refunded the excess I already paid onto my credit card and that it would be refunded in three days… Why couldn’t they just apply the rest to the new phone? Well, I was planning on using that towards the phone so I decided to wait the three days when the funds come back. Well they never did.
I went back to the store to tell them that they never sent the money and that they needed to credit the money back to me, the man tells me «we don’t refund something we already refunded». Well that’s great and all, but you didn’t refund it. I then call T-​mobile customer service to see if they can do something, but they inform me that only the store can refund the money. So they call the store and get the same response, except the T-​mobile customer service rep said that wasn’t acceptable if the money never posted to my bank account. We were then told that the «manager» would have to handle it, but he was out until Monday and that he would call me then.
Monday comes still no money in my account and no phone call from the manager. Tuesday I go back to the store with my bank statement. The manager tells me that sometimes the credit card companies hold refunds for 30 days and to come back then. Thirty days later I come back still no refund. And he refuses to give it back. I have decided to depute the original charge with my bank. I seriously would stay clear of this place!

The clerk lied to me. He pushed me to get a prepaid wireless account, activate it, then call T-​Mobile to have them transfer my post-​paid number into this new prepaid account. It immediately became clear on talking to T-​Mobile agents that they should have instructed me to call T-​Mobile and have them perform the pre– to post-​paid conversion. The clerk was more interested in taking my money than actually representing T-​Mobile, and as a result I wasted 2 hours on the phone, talking to eight T-​Mobile representatives and two managers before coming up with the solution (which I’m not even sure will work!). I want my two hours and my money back.
Buyer beware: even though they style themselves as an official T-​Mobile store, the agents at T-​Mobile are essentially powerless to do anything if these guys decide to take your money and give you false information.