T & H Auto Service

T and H are extreme professional and the only place I’ve taken my car to get work done. They are very efficient and do great work. The owners are personable and they tell you only what you need instead of scamming you into getting things fixed that you don’t need. I highly recommend this auto shop.

I got my transmission fixed here for my car and wow. Absolutely wonderful job! My car cannot be smoother. The customer service was wonderful and I they made sure I was completely satisfied with the job. Love this place. HIGHLY recommend!

Short version: At first glance, Uptown Auto Service at 5745 North Broadway next door looks like a continuation of T&H. It is not. Even with a bit of confusion at Uptown, I would still recommend it over T&H. They rope people in with cheaper pricing, but the customer service sucks. Go next door where the Uptown owner is good at both!
Long version: It always amazes me when companies have especially horrendous customer service and act like they’re doing you a favor by accepting your money. I’d been to this location two years ago when someone rear-​ended my car. I don’t recall who worked on the car, but I do remember it was in the winter and incredibly slippery. I fell on my knees and the older guy laughed. I STILL let them fix my car. Hey, sometimes people laugh at falls. I thought it was a bit weird to do, but I only had a mild limp. I’m a tomboy. No big deal to me, but on a snowy and icy day like that, they could at least attempt to mop every once in while. I did find it a bit bizarre that when I came to pick up my car, the floors were still not mopped but I was prepared to toddler walk my way in. Lawsuit-​happy people would’ve sued them for their floor being this dangerous on two occasions, but that’s not my thing. The car looked great when I came back to get it. I brushed off the fall and the laughter.
This time around, the older guy was in rare form on two separate occasions. I went there on Monday to get an estimate. I was curious if it was the same amount I’d paid the last time. But as soon as I drove my car into the driveway area, the older guy asked me to move my car up so another car could get in. No problem. I did so. On the phone he told me it would take 20 minutes to get an estimate. I got ready to leave and he seemed frustrated and told me to stay. I thought it was odd, but I shrugged it off and returned within 20 minutes. He gave me the estimate and walked away. No «Thank you.» No «Hope to see you soon.» Nothing. Just walked away.
I go in today to drop my car off. As soon as I pull into the driveway, he starts shouting about me moving my car and asks for my keys. I reach in my purse to unloop the key ring, and he yells it again. Now I’m just staring at him like, «Are you serious?» Unless someone is trying to get their getaway car out of the lot, it can wait long enough for me to unhook two circle keychains. He moves my car out of the driveway. The other car leaves. Then he drives my car back again with the butt of it out so anyone on the right-​hand lane could easily bump it. I go outside to ask him to move my car up a little. He says, «Nobody’s going to hit it.» I ask, «Why is it out so far?» He said «So people can walk by.» I thought that made sense and shrugged. He left enough room for four people to walk hand-​in-​hand on a sidewalk, but to each his own.
But when I came back in, he answered the phone with an attitude. Then after he finished his call, he said, «Give me the paperwork.» I told him flat out he was being rude. I do not work for him. That «Give me this!» and «Move your car!» in the tone you talk to an unruly toddler just doesn’t work on grown-​ups. I told him he needed to bring it down a notch and stop being rude to customers. He told me I was rude for telling him to move MY OWN CAR up in the driveway. I explained to him that no one leaves the entire butt of a car out on a busy street that people drive on. He waved his hand and said, «I don’t want to be bothered with you. The phones are ringing! People are coming in!» My response was, «Are you serious? You’re literally complaining to me that you have too many customers?»
I closed the folder with my auto insurance estimate on it and the one he’d given me on Monday and walked out the door. I will never in this lifetime or the next lifetime recommend nor revisit T&H again.

A friend told me about this place. I just bought a used car, want to change the oil, and check the AC. It takes about forty minutes and the price is good.

Fantastic work and very quick! They even threw in extra work/​things free of charge. Great customer service, it’s clear they genuinely want to satisfy all their customers.

they just fix what you need, quick, honest, awesome

For 7 years now I’ve been bringing my car to T&H and have never been disappointed. The first time I got an estimate for work from them I heck with my buddy who’s a mechanic in another state and he actually said that their pricing was low compared to what I would be charged any place else.
T&H always give me honest assessments of my car, beyond fair pricing, and they give me options as they discover even the smallest of issues during their work. I know I’ve spent thousands of dollars with them over the years, but I’ve also saved thousands of dollars by using them.
Best place in the city to get your vehicle fixed!

i have been a customer since i was 16. i am 32 years old now. I Have taken all of my vehicles that i have owned to T&H Auto for minor to more serious work. trustfull quality work with fair prices… highly recommended

This is by far the most trust worthy auto repair shop, and they are fast. I dropped my car off Saturday morning at 11 because one my cylinders were misfiring,
and my car was ready by 1:30pm.

I crashed the front end of my bumper on my new 2010 mazda and took it in to this place for an estimate. The price was good and very competitive compared to other places I got estimates. I decided to go with them and they did a great job and got my car looking as good as new. Very pleased with their work and timeliness.

I’ve been going to this mechanic shop for a long time, and I’d have to say that their service is great, the owner is fair and also very honest, it’s hard to find a mechanic shop like theirs, for instance at other mechanic shops you bring your car in for a simple repair, but they tell you that you have 500 other things wrong with your car, at T&H Auto I would bring in my car and yes, there might be some slight things that need to be tweaked but nothing to the extent of what other shops would tell me. My car is still working fine and I will continue to go to T&H Auto to have my car fixed.

The most dangerous and arguementative shop I’ve ever been to. I called and was told to come in at a certain time, and after racing like a maniac to get there when HE specified, I arrived promptly. But he had no time for me then. Fine. I didn’t care much, just had eat my lunch in 20 seconds, and drove away with nothing accomplished/​inspected. He just wasted my time a little.
I went in for suspension-​like noises on my car, but the mechanic was obsessed with a brake issue. Fine, I’ll play. He ordered me a new caliper due a crack he found in my old one. OK – even though I can’t figure out why it was relevant to why I brought it in, but, OK, if I need it, fine. If that’s the cause of the nasty squeeks, great. Parts come in a couple of days, then finds I’m missing a spring and something else there. Not sure why he couldn’t find and order this at same time as the caliper, but I’m fine. I really think they lost them in the shop, but it’s $ 20 and I don’t care. He tells me to come back in few days (yet again) for the last almost-​irrelevant parts.
In the meantime, and over the weekend, the car is 1,000 times worse than ever. Sounded like it was falling apart, literally. First thing Monday morning, I went to my local Midas shop thinking maybe the noises were the tailpipe or hangers. Turns out the whole noise issue was a missing rubber tailpipe hanger that cost me $ 4. I ordered it online, and Midas slipped in on for free the next day (Tuesday).
HERE’S THE HORROR:
MUCH WORSE than that was the newly-​installed brake caliper was about to FALL OFF, attached with only a HALF turn of ONE of the bolts, and I’m MISSING the other altogether!!! WTF! I called T&H from Midas, and of course they swear it was tight — but then where’s the other bolt I paid for??? T&H wanted me to drive it to them to show them, but the new caliper was literally about to fall off and I’m just lucky that it didn’t and cause a major issue on the road — so they tell me to bring in the receipt.
My wife went there the following day (Wednesday) to let them add the clip that was missing and get reimbursed for the $ 39 Midas bolt. I get a call from them accusing me of faking this! Like I or Midas care about $ 39 enough to be fraudulent. I was told I should have brought it back to them — a drive I didn’t feel was safe.
The T&H owner believes his mechanic that the caliper was tight when I got the car back between part orders. They ACCUSED ME OR MIDAS OF FAKING THIS. I watched Midas and they never took a tool to my car until AFTER they showed me the caliper. I even told them NOT to look at the brakes because another shop had just repaired them.
What possible reason could we have to fake this? (None!) What reason could the mechanic have to cover his ass? (Everything, like his job, I would hope!).
I will never go there again!!! Incompetent, sloppy, argumentative. Nothing against at least one owner, but the other and mechanic are horrible. Accused of a $ 39 scam, and that I would lie about this, is OUTRAGEOUS.
Still not sure if I’ll sue for NEGLIGENCE. WE COULD HAVE BEEN KILLED!

I moved to Chicago 6 years ago and was sure I’d never find the kind of auto repair place I had back home. Since I lived in Edgewater and T & H Auto was around the corner, I went there to have a side mirror replaced.
6 years later (and more mirrors/​dings/​bumpers than I’d like to mention) and I’m still going back.
I really can’t say enough good things about these guys. They are honest and kind and REALLY well-​priced. I never second-​guess what they say and have never felt like they were trying to take advantage of me. Being a young female in a car shop can be difficult, they make it easy.
I would highly recommend this place to anyone needing any body or mechanical work done on their car.