The Metro Group

I am not an expert in these matters, but everyone we’ve worked with from Metro Group is exceptional. From the standard servicing for our HVAC unit, to explaining things to me on the phone, to the expert (Jim Coleman) who came out and re-​wired our air conditioning unit when it wasn’t working — it has all been outstanding. The service tech made an extra trip out at no cost just to help us figure out how to deal with an issue we didn’t understand. The receptionist is also very helpful and professional and they are always quick to come out, even in the heat when I am sure the demand is high. Thank you for being dependable and helpful!

Owners of a condo with central heat/​ac and multi-​unit apartment building with boiler/​steam heat. We use Metro for both properties and have been very happy with the quality of work performed. They always arrive on time, are very detailed in their inspection and explaining all work performed, and their knowledge of both new heating systems and an old steam system in a 100+ year old building has been above and beyond experiences had with other companies. They are our preferred go-​to contractor for all heating/​cooling issues in our buildings, both for maintenance and emergency fixes.

We needed a new HVAC system in our home. Metro group was recommended by the contractor whoa had done excellent remodeling work for us. We received quotes for Metro and 4 Seasons. The Metro group came out with 2 installers to review our project. It was clear that they were very knowledgable and would be installing a system that met our needs rather than an «off the shelf» solution. The quotes were comparable. We chose Metor group because of their ability to answer questions and their professionalism/​WE COULD NOT BE MORE PLEASED WITH THEIR WORK! They were on time, very clean (cleaned up), professional and truly cared about doing an excellent job. They took a true interest in installing a system that met our needs. After installation they were always ready to answer questions. It is clear their technicians are knowledgable and cared about doing a great job. We would highly recommend them. The best!

I called this morning at 8am with heating issues (and this is the week that you would NOT want heating issues). Within 2 hours Abe was here and 2 hours later my furnace was up and running correctly again! He did a great job explaining what was wrong and showing me where he was working and what he was doing.
The cost seemed reasonable– but then again i didn’t do any price shopping. Even if a tad pricier than others, the customer service was well worth it!
Thanks Abe and Thanks Metro Group!

I freaked out when discovering that among the many «gifts» my remodeling contractor-​from-​hell left me was a completely dismantled central air conditioning system. Lucky for me, my real estate agent had given me the name of Jim from the Metro Group for my initial home inspection. I found his card and gave him a call.
Jim came over, assessed the situation and, after shaking his head, explained what had to be done to fix the mess. He got me an estimate and a time his crew could get the work done. I spoke several times to their receptionist, Janine, who, I swear, is one of the nicest human beings on the planet. (After some of the runarounds I was getting from other contractors, her kindness practically had me in tears…)
I agreed to hire Metro. They arrived as promised, started and finished the job as promised, and charged me less than the original estimate. As for how it works, I sat in blissful comfort during the 100 degree+ nightmare in Chicago last week.
My one complaint, for lack of a better word: they’re not cheap. But in the last year, I learned the VERY hard way that picking the vendor who’s cheapest ended up costing me twice as much in the end. So, I’m very glad I found Jim — but hope I won’t be seeing him again any time soon! :)

We were pleased with the quality of service we got from The Metro Group. Their team of technicians is professional and friendly, and the owner is extremely knowledgeable. They installed a new high-​efficiency furnace with dampers so that we could easily control air flow on all three levels. They also installed new central air. The price was quite fair for the quality of the work — and the systems are working like a charm. I would highly recommend the Metro Group to anyone looking for top-​quality HVAC professionals.

I have never given a negative review on Unilocal before, and I’m sorry to have to do it now.
This is the worst customer service I have ever experienced. I have never been spoken to with such a lack of courtesy, professionalism, or kindness. I would never recommend Metro Group to anyone.
What Happened:
We just moved into our new townhouse in April. When it finally became necessary to turn on our air conditioning, it didn’t work. The previous owners provided us with the contact information for the company that serviced the air conditioning, Metro Group. They informed us that it was covered under warranty.
We called and they came out a few days later and told us that the compressor needed to be replaced. We were charged a $ 150 diagnostic fee. We then called and spoke to the owner, Jim, and he told us that it may not be covered we could get a new compressor under warranty. We thought, «This is great, the previous owners have already established a relationship with this great company… we’re in luck!»
Jim told us he’d let us know when the compressor came in and we’d schedule the installation. We then heard from Janine at the Metro Group when she called at 6pm Memorial Day asking if they could come the next day to do the install and there was no mention of estimated cost. We called Jim to ask and he ball-​parked close to $ 1,000(and sort of seemed annoyed that I asked how much it would be, as he was gardening). We were also very surprised to hear this as the part was going to be covered under warranty. We paid almost $ 1170 the next day.
The invoice charged $ 450 for coolant and $ 720 for labor and parts. I was curious about whether there was an hourly rate for labor and what it was. Janine, Jim’s wife, kept skirting around the answer, and I, thinking it a totally innocuous question, couldn’t see why, and that made the conversation feel shady. She was unable to tell me if Jim charged by the hour and told me I made her feel like I was backing her into a corner by asking that question. She eventually just hung up on me. I’ve never had that happen before.
Jim called back and was obviously annoyed. He was sure to let me know that 90% of his customers don’t ask what things cost. He was totally put out that I wanted to know. His wife quoted me saying that I didn’t want to pay for what had happened that day, but the workers left with the check. I just wanted to know the breakdown. Jim told me they don’t charge by the hour, they stopped doing it 10+ years ago. He walked me through what it would have cost me if I paid full price, and reminded me again that he was covering the compressor under warranty when he didn’t have to.
Since then:
–The air conditioning wasn’t cold and working properly
–Jeff, the very kind and lovely technician, came to fix it
–It worked for 2 days and then stopped working again
–Jeff came back again Saturday and worked all day to fix it again
–It stopped working again on Tuesday
–I called Jim and he told me he «can’t take it anymore» and can’t afford to keep sending his guys out for free, and he’s going to refund us and suggests we hire another company