The Shade Store

The customer service in the beginning (in store) was good. Shipping was not so great. Several mistakes on their end caused delays and this was for a new house that had 0 window coverings, so time was of the essence. Jump forward 2 years to now. I spent over 10k, initially, with this company. When I reached out regarding cleaning, they told me they do not offer that service nor did they have a list of preferred cleaning services. Basically what I was told is that their materials are very delicate hand sewn pieces – my interpretation is that they know their sheers WILL get damaged if they are washed and TSS does not want to assume responsibility for their sub-​par product. I don’t know if this is the norm for these types of companies, but it certainly will not entice me to ever use them again. I feel as though their prices are high and that they should, at least, be able to refer me. It’s very disappointing for a company that considers themselves high-​end.

I had a great experience with The Shade Store! I first received a small flyer in the mail. Mail does still work. I ordered from the website some free samples which came beautifully packaged. We stopped by the store to see the real product and
Christy Zamec was busy but took a few minutes to offer assistance. I could have ordered on line because it is so easy but wanted to give credit to the store & Christy! I can’t wait to get my roman shades!

The shade store has a wonderful selection of fabrics to suit your needs. The swatches are great to compare in your home’s lighting etc.
They have wonderful customer service! Adrienne is a pleasure to work with. She offers great suggestions without even coming to your home! I would email pics and ideas and she helped me make great decisions. The company stands behind their products. If anything goes wrong, they will gladly correct it! You will not be disappointed if you choose the shade store for your window coverings! I put the blackout in bedrooms and live the solar shade in my bathroom. I placed pale grey Broadway in my kitchen and love how the light filters through!

I ordered shades from The Shade Store online. They sent out swatches to me so I could choose the correct shade. They made the shades I ordered quickly, and they fit perfectly. They look amazing!

My experience with The Shade Store is with consultant Carol B. and I have to say that of all of the companies I worked with the service she provided was absolutely the best of the best.
I worked with four other blind companies whom were a bit cheaper however Carol’s customer service and professionalism was so outstanding she EARNED my business.
Beginning from our brief initial in-​store meeting about a month ago up until my recent purchase she made me feel very welcomed and was engaged the entire time without ever making me feel pressured to make a purchase.
IF YOU NEED BLINDS/​DRAPERY, JUST ASK FOR CAROL, PROBLEM SOLVED!

For the past year, we have been redecorating our new home. Dealing with The Shade Store has been one of the highlights of that process. We ended up with a track panel system for a sliding glass door that perfectly suited our style and budget.
I initially ordered some swatches from The Shade Store website, and Carol reached out to see if I needed any assistance. I stopped by the showroom at the Mart, and she helped me narrow down fabric selections based on color, texture, and privacy. I also exchanged multiple e-​mails with Carol, including photos of our door and décor. She always provided timely and helpful responses to my thoughts and questions.
The Shade Store also recommended Town & Country for our measure and install, which made purchasing the shades foolproof. Town & Country sends the measurements to The Shade Store, so you know you will get the perfect fit. Alex from Town & Country was always prompt, professional, and the shades looks great.
After the install, Carol followed up to make sure we were happy with the product — great service from start to finish. We will definitely be using the Shade Store for any future window treatments we might need.

We recently replaced all of the windows in our home and the existing window coverings did not do them justice. Having never heard of The Shade Store, we stumbled upon it while visiting the Merchandise Mart in Chicago. Christy Z. greeted us, asked a few questions, listened and guided us through the material and range of products offered. We left the store that day with swatches, a catalog and a great first impression. After reviewing the swatches, we emailed Christy with our choices and she put together an estimate. We changed our minds, again and again and again-​she never failed us with her professionalism and patience. We finally had a solid decision after another visit to the store with Christy pulling even more swatches. We placed only half of the order to stay within budget with the intention to order the remaining window coverings in the very near future. Shop all the others first and save the best for last or better yet, skip them all and go directly to The Shade Store. Seriously, the materials made this designer smile and the service is stellar.

I just wanted to let you all know that I had a great experience with The Shade Store and Town and Country (install). Karen was extremely helpful, kind and patient as I asked my questions. She sent me pictures, quotes, whatever I needed. I never felt pressured or rushed into making a decision. This was truly a fun and pleasant process. Thank You!

After having my drapes for 2 months I noticed there were 2 imperfections in the velvet fabric that did not look right. I notified the Shade Store and they sent Jim (who also installed the drapes) to take a look. He came out in a timely manner and was very professional. He confirmed the imperfections and validated my concerns. The Shade Store offered to replace the drapes or give me a 15% discount. As I absolutely love the drapes and the imperfections were not noticeable unless really looking (but still should not have been there given the cost of them) I chose the 15% discount. This is fantastic customer service. I am not sure any other business would have done this for me. I will be back when it’s time to do the living room drapes. Thanks so much Shade Store! Love my drapes and your customer service!