The UPS Store

Haaarible customer service. It’s simply shocking that this has been allowed to continue. They refuse to answer the phones. They charge just to tell you if you have mail or not. They charge an exorbitant fee for key replacement. The ladies working there act as if they are doing you a favor by waiting on you. I’m paying good money for this service and am being treated as if I’m asking for a handout instead. I’ve gotten so fed up with this place that I called corporate and was informed that the fees they charge are not in line with corporate policy. Maybe the employees would be more at home working at some public assistance facility in the ghetto, but they should not be working here. As attitude starts from the top down, I can only assume that the problem starts with the franchise owner who obviously could care less about customer service. If you have had or are having this same issue, please call UPS Store Corporate at (800) 789‑4623. I was informed that they’ve recently received a couple of complaints already and that Operations would have to follow up with me.

I got the most excellent service at this UPS STORE. Ahnnyshia and Karia (I asked for their names so I can post a review after they were so helpful) gave me great tips and prompt service with smiles. It was also near closing time and they did not mind taking time with me. Thank you and I will be returning here with my shipping needs.

When did this place turn into the U.S. Post Office? The convenient location doesn’t make up for being inefficient and petty. I’m happy to wait patiently but it seems unnecessary to charge a longtime regular customer for a single 3 inch piece of tape. Pretty disappointing on all levels.

I stopped by on a Wednesday night at around 5pm. Two ladies were in the store and the older lady was very helpful. She greeted me immediately as I walked in and even asked me about my Halloween plans. She seemed very friendly. I only needed to drop off a shipment so the transaction wasn’t difficult at all. The lady offered me a receipt which I appreciated. I was in and out in less than 5 minutes.

I use this location frequently only because it is the closest option for me. I have to say, the service is hit or miss. Some days it’s very pleasant and the employees are very helpful and friendly. Other days, the SAME employees come off as irritated and really pissed off. I agree with a previous comment… If you’re in the service industry and you’re having a bad day, you need to wait until you get home to vent. Don’t let it come out at work and drive away customers.

The worst UPS service I’ve ever had. The lady cut me off when I was talking but when I tried to correct her when she got my shipping information wrong she gave me a huge attitude. I’ve been to many other UPS stores and none of them was this bad. I don’t expect a five-​star experience in store, but mutual respect is needed. If you don’t respect your customers, don’t expect your customers to respect you either.

I normally never leave bad reviews but this place deserves to know so they can up their game if they ever want to improve. The only reason I’ve been here twice is because it’s the only convenient place to print since I don’t have a printer. Absolutely despise this place just because the manager treats you like she’s doing you a BIG favor– sighs, rolls her eyes and has rude comments. This one time I came in early, she said she’s not open yet– which is fine– I understand and told her I’m okay waiting until she ready. When she rang me up, she had short, one word comments as if she was doing me a huge favor for me paying for these services. Are you kidding me?! This lady obviously hates her job and sucks at customer service. It’s not that big of a deal to say thanks or good morning or smile, lady. Jeez. Corporate needs to seriously re-​assess their managers.

The location is super convenient but it’s a shame the service is so poor.
I went in on a Saturday to drop off a pre-​paid return several months ago and there were no other customers, but I could hear someone on the phone on what was a clearly personal call in a back room. I made some noise putting the package on the counter so they would know I was there but still had to wait probably 3 – 4 minutes for her to get off the phone and come accept the package; no apology or anything.
Then, earlier this week, I call with a simple yes/​no question about a service and no one picks up so I left a message on the machine. Three days later, no return call so I call back and the woman was so ridiculously rude that even though they do offer the service, there’s no way I’m going back there.

To make it short & quick, the younger girl (wears glasses) here was sweet & attentive. It’s the older lady (manager/​franchisee owner, …whatever) who was nasty, rude, and rolled her eyes so hard at me (i seriously thought her eyeballs would never be the same again… really???) and walked away, when i simply asked why i was paying $ 23 dollars to ship a 4lbs medium sized box one state over (at FedEx it’s $ 11 bucks!!!). And to begin with, she didnt even offer me any bubble wrap for the components I was shipping — I had to ask for it. She shuffled away and got it for me… Funky ass attitude through & through. Zero customer service skills, never looked me in the eye once… I mean, in the service industry if you’re having a bad day wait till you get home to take it out on your husband or yourself. First time here, never again. One & done. Have a nice life.

The short of it, I asked if they could fill a print job for me and the woman on the phone was completely unwilling to commit but also not telling me no.
She kept telling me that I could send them an email but never that they would actually complete the job. Then she hung up.
This call lasted 0:45.
I was left completely in shock and bewilderment.
Called back immediately to see what just happened and no one answered for the next 30 minutes.

Such a pain that this is right by my house but I can no longer go here due to the rudeness of the manager. Filed a complaint with the corporation but never got an apology from her.

In the past, I have gone to the location on Polk. The people that work there are friendly, and it only costs 10 cents to print from your flash drive. I happened to be closer to the Michigan location today to print two pages from my flash drive only to find out they were going to charge $ 2.50 just to log in to the computer.
What a scam. Two pieces of paper for 10 cents but only after you pay the $ 2.50 fee to open your flash drive on the computer. Its worth the time to go to the other location on Polk.

Very friendly people work at this UPS Store location. The store is small, but well equipped. They have a few free 15 minute parking spots outside that make this a very convenient location to visit.

Sometimes the line is long (try not to go 20 mins before closing time!) but efficient staff and on the friendlier side. You can drop off USPS packages there too — I haven’t been to the post office in years thanks to these guys. Highly recommend!

The staff here is not only friendly but super efficient! I bring a lot of ready to go packages (Zappos returns, etc) and since the box is ready and I don’t need to do anything they will take it while working with another customer — so in and out I go! There is a certain gentleman, Kevin, who just makes my day every time I come in. His smile, helpful nature and upbeat attitude is actually pretty unique nowadays and I am glad that this UPS opened in my «Sloop» neighborhood and that they have Kevin to make it shine!

I love that they opened a UPS store near my apartment! In fact, I love this UPS Store more than I do the Post Office on Harrison. Did you know that they provide USPS services in addition to UPS services? Well I just found this out recently and am glad I don’t have to drive to the Post Office anymore!