The UPS Store

I’ve been using this location to pick up packages as UPS doesn’t deliver to my home address. I’ve recently had an issue with an important package not getting to this location. The guys here were really helpful in figuring out what the issue was. They were patient with me coming in day after day and really helped me resolve the issue. At this point I’m still waiting for this package that should have been delivered a week ago, but without the help from the team here I would have no idea what happened to it. Great customer service, so 5 stars!

I came in today and Paul was incredibly helpful! He was very knowledgeable about all my shipping options and went above and beyond to make sure my experience was excellent. I would go out of my way to come back to this location. Thanks UPS!

I had a complicated situation that required an emergency passport. I had to leave the airport with all my luggage and go to the Federal Building. When I got there, had to find a place to take a passport photo. I found the UPS Store, where they did it instantly and efficiently. Went back to the federal building, only to be told I couldn’t take my bags up to the passport office, nor could I leave them anywhere else. Went back to the UPS store and asked if I could leave them there. They said sure. To make a long story shorter, it took all afternoon to get the passport, and I had to keep going back to let the guys know I was still waiting. They were so cool and friendly, and ultimately it all worked out. They truly went above and beyond with customer service. Thanks, guys!

The employees at this store were so helpful and friendly. As a traveler passing through Chicago I really appreciated their willingness to go above and beyond to help me out with passport photos, luggage and directions for the train to help save me some money. I would highly recommend this store and encourage the employees to keep up the great work!

Incompetent and rude employees who over charge all the time. Save your time and money and visit a different location.

Stopped in around noon to send out a package. Both employees were great. Super helpful and polite. Tremendously better than the nearest USPS

Awful branch. First time I went here I needed a document scanned and had to pay $ 7.00 – FOR ONE DOCUMENT SCAN. Just went there again recently and had to get somethign notarized, he was going to charge me $ 10.00!!! I just walked out. It’s ridiculous since other branches just charge $ 1-​$ 2. The employees are also huge douches.

I went to this location because I needed a copy of my ID for a passport. Due to my background in retail, I always say hello and ask the person helping me how he/​she is doing. The guy who waited on me mumbled «How can I help you» under his breath after I greeted him. I stated what I needed, and the guy made a color copy of my ID. I asked is it normal to make color copies of legal identification, and the guy said yes with a lot of attitude. Here is the real rub: I always place my card/​money in the clerk’s hand. As a former retail worker it is so rude to place things on the counter that a person has handed the other person. This jerk placed my ID and my change on the counter. He gave me the impression I was bothering him, so this location is off my list even though it is the closet location to the school I attend. Note: It was not the dark haired guy; he is cool. It was the scruffy blonde guy.
I don’t ask for much because I realize the public standards of rudeness and manners are so jumbled. But when customers are friendly, and still treated rudely, that just tells me how much companies HATE their customers. I will never do business at this location again.

I love this place! Why? Because I have never had to wait longer than 2 minutes to speak to an employee here. And I have never had to wait longer than 1 minute to drop off a package for delivery here. Great service!!! A huge difference from the U.S. Postal Service!