Thompson Chicago

My wife and I really enjoyed our one night getaway in the city here at the Thompson.
— Incredibly friendly and helpful staff.
— Excellent (although pricey) bar and restaurant we took advantage of three different times with fantastic creative cocktails and savory dinner and breakfast. (Can’t go wrong with the flank steak or the lamb hash) and exceptional servers like Doug
— Awesome room for a great price (not even considering the complimentary upgrade) with a nice view of the lake
— Firm but comfortable bed and linens
— Solid WiFi performance
— Great Television with great channels to choose from (DirecTV I believe)
— Complimentary, super friendly driver with a tricked out Lexus.
Simply a luxurious, yet warm and comfy feel to the whole experience.
Areas for improvement include pillows, heat or heated floor in cold bathroom, a little less salt in the lamb hash, and definitely choose different toiletries that don’t smell like a 70 year old man’s cologne. I’d always recommend two for one drinks in the bars for guests, too. :)

Great hotel. Management for the restaurant was amazing!
Bald bartender is extremely rude!
Approaching the bar he says to the three of us
«Minors aren’t allowed to sit at the bar»
Well good damn thing we aren’t all minors. Presenting our 21 and over IDs to him he then says, 10 mins to last call and walks away.
I approached the main desk which called the manager of the restaurant and bar to come down and meet us and she was amazing! Took care of the situation and really listened and understood.
For the hotel being so highly rated it was so extremely inappropriate that he say anything like that especially in a not joking matter, cause we can definitely take jokes! Bartender was rude, hotel was nice and manager was super understanding!
I only rate this a 1 star because if you have a hotel this amazing, no one this rude and inappropriate should be working at your bar/​restaurant for your company/​hotel if good customer service is what you offer to your clients/​customers.

Great local hotel with a comfortable and warm vibe with a mellow hipster feel to it. Easy in/​out for out of towners and right in the middle of the miracle mile shopping. Staff is friendly and attentive and ready to assist you with any requests.
The rooms are a nice size and well appointed with a very minimalist approach and yet lacking nothing. Nice views of the city around you (I was on 21^st floor), and huge windows floor to ceiling on the outside wall. The bathroom is clean and basic colors with plenty of room with a walk in glass walled shower that easily fits 2 people. Water gets as hot as you can stand it and there is no noticeable noise from the hallway or other rooms… factor in the discounted online pricing and this hotel is def. worth checking out.

This place is everything I ever want in hotel service. Beautiful boutique hotel, excellent customer service, comfortable accommodations, cool view of the lake and neato-​bandito bar! Best of all, LOCATION!!! So get in here and get your hipster vibe on. Beards not required!

The absolute best hotel in Chicago. Service is great, rooms are large and exceedingly nice and the restaurant is top notch. Love staying here for business and pleasure. Great boutique.

Beautiful boutique hotel with great service. The people who work there really are lovely.
I gave it three stars because of their gratuitous valet charges, even for service providers. I’m a traveling hairstylist. I visited the Thompson to do a wedding party. The wedding was being held there. I was there for four hours and ended up paying close to $ 30 to use the valet.
Other hotels and wedding venues provide exceptions for weddings and service providers. Still, I would not be happy paying the rates for valet if I was a guest there. The overnight charge is insanity!

We were only able to stay one night due to flying out of O’Hare, but our experience at the Thompson was outstanding. Every employee seemed genuinely happy to be there and willing to help with any need. We were able to check in several hours early, which was a godsend as we were traveling with a small infant.
The restaurant, Nico Osteria, delivered an amazing 5 star meal to our room while our baby slept. The staff was courteous and tiptoed around our room when needed as to not wake her. The hotel ambassador greeted us warmly and with a smile at every in and out.
Loved everything about this beautiful hotel, I wish we could have stayed longer! I do hope they lighten up with the room spray in the lobby and elevators, was slightly overpowering. We will definitely be back!

I just loved this hotel! it’s beautiful, chic and stylish. pictures online looked great,
the thompson chicago was even better than the pictures. What a cool place.
My only complain is that all the lobby areas and bars had a cologne scent smell all the time.
It made me nauseous. I spoke with the manager and advised of the scent she said they get mixed reviews some people like it some DONT, hopefully if enough people complain they will stop spraying the hotel with this terrible spray.
Other than that great hotel although the smell was too much for me, I would love to continue staying there but won’t be able to if they don’t stop spraying.

Loved it. It was in a great place for us. We walked everywhere. Good shopping, near public transportation. The door guys were always nice, there was always a young crowd at the bar. A great place to hang out. The rooms were very clean and nearly brand new. Would stay again.

Real good digs here for our overnite tonight. Just right everything but could use more bedside elec outlets for the stuff. Real nice room on 12^th floor. Internet not easy access but ok. I would stay here again.

My boyfriend and I booked this place last minute after attending a concert in the city. We used the Hotel Tonight app and got a great deal. I’ve stayed at many hotels in Chicago and this has to be one of the top 3. The staff is really nice and accommodating. For being an upper scale hotel, they are not stuffy like others. The atmosphere and ambiance are very trendy and on point. The rooms are a nice size, larger than others, and they are very clean. Now I just need to come back and try their restaurant which I hear is awesome.

Stayed here for Valentine’s this year — in a junior suite facing NW — very nice room, clean and very comfortable. Will definitely recommend this hotel to others ! Great style and service. Overnight parking, however, at $ 67, is a bit insane, but we really enjoyed our stay.

Since most of the reviews covered the basics of the Thompson Chicago, I will simply share as to why I gave them a three-​star rating.
We came in a little early — around 12:30 pm – and checked-​in to see if our room was ready. The Front Desk apologized and said that our room was not ready since they only had a limited number of the Junior Suites, which was completely fine. They even offered a King-​sized bed room for us to wait in until our suite was ready, but we politely declined.
Anyways, our room was wonderful; the layout and quality of the Junior Suite was outstanding and made our experience very comfortable. The suite was spacious with a great view of the city and the bathroom came with a shower and a tub.
Now the reasons why the Thompson is undeserving of five stars:
When we checked-​in, we, along with many reviewers it seems, were not offered any assistance with our bags. While I’m the type to decline these services, it’s shocking to find that such an upscale hotel does not offer any aid.
Although our room was nice, when evening came, we noticed that our room was very dim — even with all four lamps and three light switches on.
While reviewers have complained about the complexity of the shower hot water mechanism, it wasn’t very difficult but I was annoyed with the inconsistency of the water temperature which constantly fluctuated from hot to lukewarm.
The hotel Wi-​Fi was absolutely terrible and also inconsistent. Sometimes it worked fine, other times it’s dead.
Lastly, when entering and exiting the hotel, I’m fairly certain that we had the doors opened for us maybe 10% of the time during our stay. Again, something that’s usually expectant of these expensive hotels.
While some may find these to be little nit-​pickings, I found that if I’m spending more than a few hundred on a hotel room, certain services were expected from these more prestigious hotels.
The overall building was truly outstanding– the location, the quality, and the inviting chic lobby were all top-​notch — but the services, which give a greater perception of a hotel’s quality, was subpar and left great room for improvement.
With that, I’ll be returning once again to The James Chicago.

Upon deciding I would go to Chicago for a Christmas vacation, I did my fair share of research for many properties in the prime areas and after much thinking, I opted to stay at the Thompson Chicago (my first time at a Thompson property). There were many star notes towards this property such as the location, treatment from staff (ex: doorman always opening the door) and the great turndown service.
Upon touching down in Chicago, I reached out to the hotel (early AM) and they confirmed that my suite was ready (which was excellent)! As I (my car service) pulled up to the hotel (and due to reading other reviews) I expected the hotels outside crew to assist me with my luggage and direct me to the front desk — this did not happen, I handled my own luggage and did not get greeted by a doorman — Yes, I could handle my own luggage but I choose to stay at certain properties to get 5 star service.
After checking in, I was not offered or assisted to getting to my room, I was given my key, room number and advised as to how the bathroom meter worked — not usually what I’m accustomed to as typically a hotel employee would show you to your room and make sure that everything is to your liking, also because the water tool involved in the shower stall required some advanced instructions, why not instruct this in the room instead of at check in!
The Room…
I reserved a Corner Suite room (which was what I was given) and it was nice! I believe it’s about 450 sq ft, has floor to ceiling windows around the entire room, huge bed, faux middle carpet, large sofa, LED TV with cable, a lot of lighting, bathroom both a shower stall and huge lay in tub! I asked for a mini refrigerator and upon having to remind the front desk of the original request, one was sent up and worked perfectly. There are USB ports next to the bed so you can charge your devices. Room service was OK as I never had an issue and nothing ever came up missing (lol).
The views are great from these suites, you get a good view of the city and premier stores such as Barneys!
The Hotel…
I really love the overall design, once you walk in, you will encounter a lovely and huge area of couches which is an invitation to just sit and have some great conversation with your friends and family. The hotel is also home to a wonderful Italian restaurant by the name of NICO which is a must try. There are two bar areas — one on the first floor which is available to everybody and has plenty of seating and then there is a second bar on the second floor for private events! Upper floors consists of the gym, computer area, multiple event rooms and I believe a floor dedicated to weddings!
The hotel also has complimentary car service but when I asked different people about it (the front desk)… I was given different time frames. In my opinion the car service should be available everyday from let’s say 8am — 11pm instead of Mon — Thu it will be available in the AM and then during the weekend they will have later hours involved… Too much of a mess, just have solid hours everyday and first come first serve by calling down!
Overall it’s a great hotel, it’s located in the Gold Coast neighborhood which has many premier restaurants and stores within a few inches of just walking out the door, it’s also a block away from the magnificent mile which is home to sooooo many stores for some excellent shopping. I just felt that I was paying a premium price only for location and not for proactive services such as turndown service, better timeframes for car service, having the doorman always opening the door and a more engaging staff. I’ll be honest in saying that this will not be my first or even second selection when in Chicago, maybe the Langham property spoiled me too much, however I will say that this is your place if your all about the location for retail therapy and good bites!

I stayed here the day before my wedding and on my wedding night. I had a room block for my out of town guests, as well, and everyone was so thrilled and couldn’t say enough good things.
Annarita is the one who helped me coordinate everything. She responded to all my questions almost instantly, and she truly made my experience incredible.
The hotel itself is in a great location – tons of bars, restaurants, shopping, etc. The décor inside the lobby is modern and chic. The rooms are comfortable yet stylish. I stayed on the Pent House floor, and I NEVER wanted to leave. My room was spacious and unique. My view was breathtaking. I can’t really even find all the right adjectives to describe how I feel about the Thompson Hotel and how I feel about my experiences with every staff interaction. I felt so special from the second I arrived, and I could not recommend this place more!
I definitely plan on taking many more «Staycations» to this hotel to celebrate each anniversary and special occasion in my life!

The Thompson is a very chic hotel on the North Side. I landed a pretty good deal on Hotwire and was excited to check the place out. Rooms are nicely sized and the bed was very comfortable. I had a nice city view of Barney’s and the Waldorf Astoria. You literally sleep on top of Prada and D&G. it’s that kind of neighborhood… although mate a little too far north of the action for my liking.
A couple things that make this not a 5 star hotel (and this might be nitpicking, but warranted for the price point): small stains on pillowcase and bathrobe (which also was kind of rough), cottonball and qtip toiletry kit was opened/​used on my arrival, there was no tissue paper in the tissue jar, hot water in shower more complicated than it needs to be, doormen not very attentive to guests coming in and out. There were some guests I encountered that were very snooty. I definitely did not tell them I scored a deal on Hotwire. HA.

This is my new place to stay. The hotel was suggested by my coworker and after staying at the Thompson in Beverly Hills i became curious. You’re treated well from the moment you check-​in and the accommodations are fantastic.
My advice is start your day with a breakfast downstairs and then start walking it off as you make your way downtown to explore everything Chicago offers. The hotel is modern, comfortable, and reasonable. The Thompson is my home when visiting Chicago.

Words can’t express how much I loved my week long’s stay at the Thompson Chicago. As any real estate guru will tell you, it’s all about location, location, location and the Thompson is in one of the best. Located on Bellevue on the corner of Rush St. in the heart of the Gold Coast, this hotel screams chic and modern delight. I was greeted by a very attentive doorman who helped me, bags and all, into the hotel’s lobby. After going through the motions I asked about the ease of lining up a cab for the morning commute to the office. This is when I was informed that there was no need to do so since the hotel offers complimentary car service and I had an option to reserve the car for the full week. Yay! This is not only a luxury, but it saved me a $ 10 ride each way. Special shout out to Louis the chauffeur; not only was he always on time, but extremely professional and pleasant.
Once I checked in and saw my room, I felt right at home. The room was spacious yet inviting, and had great views of the action on Bellevue such as Luxbar, Tavern on Rush, and Gibson’s. It was equipped with a king size bed, a couch, a writing desk, coffee table and more. The bonus was having USB chargers right next to the bed so that I could easily charge my electronics and free WiFi. The bathroom boasts a rain shower head that is relaxing as can be and it had ample space so as to not feel claustrophobic. Exhausted after a long day at the office I decided to stay in and order room service from Nico Osteria and never looked back! The service was fast and the food was just as good as when I ate in the actual restaurant: Fresh, great taste and presentation, and high quality ingredients. Plus side is dining gourmet style and in my jammies.
This place is walking distance from the magnificent mile, Barney’s of New York, Vera Wang, and Marc Jacobs so that you can indulge in shopping. Restaurants and bars galore can be found at a blink of an eye making the stay even more pleasant. Thompson Chicago, it has been a true pleasure making you my home away from home. I can’t wait to see you again in October and November :)

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On my last day of this trip to Chicago, I moved to the Thompson, because I wanted to check out what is new with them, since I previously stayed at this same location, but it was former Sutton Place Hotel, where my previous work had me stayed here many times.
I remember the previous manager Amala, a really sweet and nice lady on my last stay at Sutton Place, about a year ago. She said this hotel would shut down and remodeled. I didn’t know it would changed the brand too.
Thompson is quite a nice and chic brand, 60 Thompson Street in Manhattan with chef Kittchai Thai restaurant back in the day, 10 years ago, was such a hot spot with roof top view of NYC.
Then Thompson Beverly Hills, and now Chi Town. A lot had changed since, the lobby lounge is swanky, chic, and good vibe. The front desk check in is still small. The lobby lounge is comfortable couches, books, and plenty of picture frames on the walls.
What used to be the Whiskey Bar now a new Italian restaurant Nico Osteria is ONE OFF HOSPITALITY GROUP which owns Black Bird, Avec, The Violet Hour, The Publican and Big Star in Chicago.
Thompson Chicago sits at the intersection of State Street and Rush Street, steps from Michigan Avenue’s shopping, Oak Street’s boutiques and downtown’s dining and nightlife. The Gold Coast hotel overlooks the vast blue expanse of Lake Michigan and boasts views of the city’s sparkling skyline from many of its 247 rooms.
I checked in and the manager Amala was there to greet me and she remembers me, that’s amazing. This is the kind of hospitality will bring clients back for more. She upgraded me to the suite, THANK YOU.
My suite was big, bathtub, shower with modern rain showerheads (reminds me of the Bellagio spa), a nice couch, luxurious velvet sofas, , and upscale bath and spa products by REN. The bed was comfortable, and I love the Small and Large slippers for his & her in black :-)
Complimentary luxury car service when I need to be drop off nearby, and 24-​hour in-​room dining (reminds me of Vegas), the doorman is extremely nice and polite. I never once had to open the door in 24 hours staying here :-)
Came from 4 nights at the Four Seasons, to this swanky chic hotel, I didn’t expect much, but Thompson Chicago surely exceed the hospitality, customer service, and too the restaurant Nico Osteria, from the front desk to the doorman, to from the bartender to the hostess, I was impressed.
I was glad that I decided to check in for even just 1 night, I could compared the former Sutton Place and now Thompson, what a pleasure. I’m looking forward to return soon. Thank you.

They asked me how my stay was when I left, I responded with «amazing». I booked 3 nights at the Thompson hotel with a winter special getting one night free a couple months before New Years. My fiancé and I decided it would be fun to go into the city for New Years. I wanted a modern hotel with a gym, nice rooms, and a good location. I got all that and more.
When we were dropped off at the front door, I knew it was going to be a great stay. The doormen was very polite and helped us with our bags. Check in was a breeze. They asked us if were staying for New Years and I responded yes, and we are celebrating that we recently got engaged. I proposed to my g/​f a few days prior. We checked in super early (10:30am) and our room was ready, a HUUUUGEE plus!
Got into the room and it was perfect! It’s a modern techy feel with sleek designs and my style of art on the walls. The shower was one of those rain showers. Kind of funky to get used too. The sink was large, nice lighting… just exactly what I wanted. I told my fiancé I wanted this room in our house one day. lol
The view was pretty good as well, being on the 8^th floor we couldn’t see over everything, but it was high enough to see nearby restaurants, all within walking distance. Because it was so cold we ate close by. The first night we ate at Niko’s which was the hotel’s restaurant. Very expensive but great service. We had breakfast/​lunch at the pancake house, and dinner at Lux Bar and Lou Malnati’s. All great places to eat, all right across the street from the hotel. Perfect.
On our first night there when we got back from checking out Devon Street. We were greeted with cupcakes, 2 cokes, a rose, and a card from the assistant manager in our room. The card said congratulations on your recent engagement, all the best. This was a great surprise and showed the hotel listened and appreciated their guests beyond the norm.
The gym met all my needs, very spacious. The treadmills face a crappy view of the city so my 4 mile run was kind of boring, maybe face them sideways so people can watch TV OR look outside if they want too? Free weights, elipticals and some weight machines were all present.
I loved that the hotel had a bar right downstairs, though we didn’t get to use it … I did go down and check it out on New Years eve and it was a great atmosphere with lots of places to sit and chat. Not too loud and very relaxing.
There was one negative about the room, which kind of hurt us since we were traveling from different time zones. There was no coffee maker in the room. Most if not ALL hotels include coffee makers in the room. This one does not. They offer coffee in the lobby from 6−10AM. But some days we wouldn’t want to go down first thing to get coffee. My suggestion. Put a coffee maker in the room! It’s not that expensive and it would fit right under that light on the shelf as you come into the room. Or, offer free coffee in the lobby 24 – 7. It’s nice to get some caffeine to help keep you going in the afternoon.
Overall, amazing hotel, great customer service, great modern rooms, fantastic location. Next time I come back to Chicago I’ll do my best to book here again. Thank you to the Thompson Hotel for a great stay in Chicago!