Ticketmaster

Purchased 2 tickets to the Nutcracker for $ 32 each. Ticketmasters ridiculous fees amounted to $ 25.48! This is ridiculous. Why can’t another site take over with better fees…

I understand that Ticketmaster & Live Nation Entertainment do not have an official Unilocal page that they monitor and are such a huge conglomerate mess that this comment will not be read nor considered.
HOWEVER, I will let out some steam and say how awful it is that they have web and phone service that locks up and is unusable during most high demand live music acts. Most tickets end up on Stubhub for somehow legal scalping.
Shame on the corporate sponsored concert venues that block out artists that are unwilling to sell through the Live Nation clusterf%$k.
The fees aren’t even my beef (while awful). My beef is their stronghold on the live music scene and industry, concert goers’ inability to choose an alternative, and musicians’ inability to perform at venues that have exclusivity deals with Ticketmaster.
Rant over.

I would like to give no stars, however Ticket master every time I order tickets the times are never correct for the event I’m seeing and you want make it right… thanks a lot this will be another show we will have to miss

I wish I could give negative stars. I hate you Ticketmaster. I loath buying tickets from you and when I have it’s been nothing but a hassle. Your customer service is abhorrent and you’ve taken the joy out of seeing live music. I try to find ways around you but you have a monopoly on the market. Please release us!

If I could give one star I would. My husband purchased monster truck tickets the day before the event. He also bought a pit pass for the day of. he printed out the tickets the day of. The time listed on the confirmation for the pit pass is 1PM. The ACTUAL time of the pit pass wasn’t listed until he printed out the tickets which was 10−12PM. So, he missed it. I called customer service for a refund, and was refused a refund even though it was their mistake due to deceptive time listing on the confirmation! I spoke the to manager after a 45 min hold time, which is ridiculous, who again, «looked» into the situation and refused a refund. HORRIBLE customer service.

Garth Brooks tickets went on sale at 10am. I logged on and was on the site at 10:02am. «Processing Tickets — your wait time is 2 minutes» It is now 10:50 and still processing at 2 minutes… Ticketmaster fail. If your website says a certain time, stick to it!

WTF! I got blocked from Ticketmaster website. They think I‘m a scalper? Idiots!!! I want my Fleetwood Mac tickets. Also, I can‘t read your stupid messages I have to retype every time you offer me shitty seats.

Absolutely the worst company ever. I purchased tickets to an event at The Allstate Arena. Long story short, I had car issues and I was unable to attend the event. I had just made it to the venue. I was meeting a friend inside. I was running late so I didn’t catch him before he got into the building. I went up to the Allstate parking attendant, and discovered that parking was $ 20. The Ticketmaster website did not point out that there was a charge for parking in Allstate’s lot. I handed my credit card to the lady who refused my payment, saying that it was cash only. She even had the audacity to act annoyed by it, rolled her eyes, and pointed me in what she felt was a specific gesture toward a Target where I would find an ATM.
My car had endured a long winter and all of a sudden my dashboard lights went on while driving I90 on my way to Allstate Arena. I was a closer to Allstate than I was to home, I had tickets waiting for me at will call, and my friend happened to be there. I figured it made more sense to just go to the show and try to have a good time. I thought to myself, «Worst case scenario, my friend drives me home.»
Then I get a less-​than-​accommodating parking lot Nazi who thinks it’s appropriate to offer vague directions to a Target as an excuse for the company she works for. Did you stop to think that perhaps you could at least offer a location where I wouldn’t have to pay a service charge just to withdraw money from a machine that shouldn’t be charging me to use it in the first place? How does Allstate even find it appropriate to sign a contract with Ticketmaster if Ticketmaster is going to fabricate and fail to advise on the rules and regulations for parking at their venue?
I drove in the general direction where the attendant so primordially gestured toward an ATM and was unsuccessful in my attempt to find it. I could have pulled out my smart phone; but driving and using your cell phone is illegal. On top of the fact that there were what seemed like millions of intimidating signs which might as well have threatened my first born; or selling my soul to the devil if I so much as stopped my car within a 2 mile radius of Allstate arena. Filled with fear and uncertainty, I drove home. I drove home slowly. The last charge I was about to accrue was a towing fee. Had that been the case, there would have been a lawsuit for sure. I’m still considering legal action after all of this mess.
As soon as I got home, maybe an hour after I purchased the tickets online, I called Ticketmaster for a refund. Surely they understand the circumstances surrounding my situation, right? Wrong. First I call Ticketmaster. I sit on hold for 20 minutes. The representative listens to my story, «No problem! Just call Allstate and they will refund you!» I call Allstate. I wait another 20 minutes. The representative from Allstate says, «No problem! Just call Ticketmaster!» Now I am beyond rage. I call Ticketmaster again. «No problem! Call Allstate!» This time I make the representative aware. Then he says, «No, Allstate will refund you. Call them back! Explain that your tickets are at will call.» Once more, Allstate is like, «What are you talking about?» The Allstate representative treated me like I was high, from what the tone of her voice sounded like– I’d say it more translated into, «Oh God, I have to talk to you again? Stop calling me!» To everyone involved, I was super polite. I know how phone reps are. They wait for you to either yell or use profanity and they must have been permission from their employers that it is okay to hang up on the customer if this happens. I was careful not to lose my cool.
After going back and forth, I decided that my money was given to Ticketmaster, therefore they were the ones who could give me my money back. This time, I called and asked for a Supervisor. The Supervisor, completely patronizing, tells me that he «empathizes,» with my situation and then has the audacity to ask me if I’ve paid for insurance. I explain that the situation surrounding my car was an unforeseen event and certainly not the circumstances under which people choose to purchase insurance. «No problem, I suggest, I am a manager at my job, and I can see how this works. You can just refund my ticket, less the $ 7 it costs for the insurance. I’ll take the hit.» Again with the patronizing tone, «Sorry ma’am, it doesn’t work that way. We have a different company that handles the insurance.»
So now there are 3 companies involved. None of which want to accept any accountability or professionalism regarding an unforeseen scenario. Obviously if I felt that my car was going to end up in poor condition, I wouldn’t have purchased the tickets in the first place. My Toyota was purchased, brand spanking new, at the tail end of 2010. So basically, my car is only 3 years old! So yeah, I didn’t foresee any issues regarding my car. They couldn’t extend me the courtesy of refunding my money? (end part 1)

I am part of the Broadway in Chicago emailing list and earlier this year I got an email offer for a buy one ticket, get one free for a group of shows that were taking places in various venues in Chicago. We decided to take advantage of the deal and get tickets to American Idiot. However, when I tried to buy the tickets on Ticketmaster with the Promo code it wouldn’t let me. When I called Ticketmaster they informed me that the reason it wasn’t working was because I couldn’t use the promotion for a wheelchair accessible seat. My boyfriend uses a wheelchair and even though this accessible spot was in the exact same row as my seat they wouldn’t let me use the promo code for his spot, so we couldn’t do the buy one get one free promotion. This seemed really unfair to me, and possibly illegal, so we were very upset. I will avoid going through Ticketmaster in the future. We had no problems at all when I called the box office directly and I saved myself the cost of the Ticketmaster fees as well.

Less than one star. Un-​helpful, rude, greedy. Their «service fees» are ridiculous and unfair. Probably my least favorite company of all time.

They do suck big time…

The very fact that people could rate them above 1 star makes me question their judgement.
Tickermaster adds literally no value to anything. They pay venues an upfront lump sum (example: LAZ parking paying the city of Chicago a lump sum to lease our parking meters, then charging whatever the hell they want later), then have carte blanche to bend you over without even having the courtesy to buy you dinner first.
Ticketmaster, you’re like the Goldman Sachs of the entertainment world. Everything you do is evil and wrong and bad for people in general, yet you continue to be able to do it and profit mightily from it. If you were a person, I would wish harm on you in the worst possible way.

I HATE you ticketmaster. Hate your fees, hate your «virtual waiting room,» hate that I can’t EVER get through on the phone. Oh, and your customer service sucks too.

Does anyone not hate Ticketmaster?
My latest complaint is that, although they have the technology that allows you to print your own tickets, they don’t always give you that option. So for the concert I’m seeing on Thursday night, I have to wait at Will Call. This, despite the fact that I bought these tickets in July. Why couldn’t they mail them to me? No clue. Also, I see that if you buy tickets to that same concert TODAY, you can print your own tickets. I guess there’s a penalty for buying tickets in advance.
You’d think a 30% markup would buy you some convenience.

I was forced to deal with these A-​holes trying to get tickets to Jersey Boys for my mother’s visit. Of course I was charged the fee, the fee for the fee, the fee for the fee for the fee, and the fee fi fo fum fee. Also, I hate the «search for tickets» option on the site. It is not user friendly. It does not list a range of options, but ALWAYS returns the most expensive, regardless of what’s available.
And my personal favorite scam: ticketmaster SCALPING THEIR OWN TICKETS on ticketexchange and ticketsnow. Seriously, google it. Aren’t there anti-​trust laws to save us from this crap?

Oh the concerts I’ve missed because I won’t abide a rip off.
Be sure to complain to the artist, organization, and talent. Go, go now to every possible website involved and complain.

I pose this two part question to anyone who did not give this one star: do you enjoy throwing your money away, and if so, can you just give it to me so I can shit on your face?
Because that’s what’s being done essentially.

You can review Ticketmaster? Awesome, let me add my review in an effort to get their average down to an even one star.
Every time I buy tickets from these fuckers I can feel the blood trickling from my violated anus afterwards. How much longer do we have to wait for some entrepreneur to start up a new online ticket service that charges less (or no) fees and drives these bozos out of business?

Fifty bucks in fees. Does that include the happy ending?
Ticket to Modest Mouse: $ 33
«venue» fee: $ 2 per ticket
Processing fee: $ 4.50
Per-​ticket convenience charge: $ 8.50
Priceless!
40% ticket cost in fees! That kind of money should buy delivery to your front door.
And then to add insult to injury, they sell your name to their partners. As if they need more money to roll around in.
My boycott starts today. Which is really too bad because I love to see live music and it’s the musicians who lose out at the end of the day.

I have this love hate relationship with Ticketmaster.
The darn fees suck. Customer service is decent. It annoys me that they make me type in stupid letters and numbers and sometimes, there’s a glare on my computer and I can’t make out what the darn letters and numbers are.
But those fees to get my tickets emailed — and apparently, ‘snail mail’ is the way to go. BAH!
But you do occasionally have some good deals and at least, I don’t get ripped off as much as I do on