Timberland

I was looking for a pair of hiking boots for my girlfriend before we explore the mountainous regions of Wyoming this summer. After discovering that Timberland hiking boots offer a good quality boot that looks stylish (well as stylish as a hiking boot can get), I decided to go to this Timberland location. The customer service was outstanding! Louis did a great job helping me find exactly what I was looking for. I am very happy with my purchase, thanks again!

Very attractive store and awesome customer service. The manager Luis is very nice and helpful. I had a pair of timberland boots that were not up to par and he exchanged them for another pair. The vibe was awesome and I’m a satisfied customer. I would definitely come back again.

I expected more from a flagship store. Yes, it’s a nicely designed shop with good layout and several opportunities to sit down. The location is excellent of course.
Staff is relatively nice but not necessarily experienced. After I asked for boat shoes in root beer color (maybe the most popular shoe Timberland ever built) the store clerk had to look up the ID on the shoe twice to find it in the back.
Next she informed me that they do not offer shoe sizes beyond US size 10 (I asked for 11 since I know my size) and that I should order the shoes online. This is unacceptable for a flagship store in my opinion. At least sizes up to 12 should be available at any time. Of course I can order the shoes online but why build a flagship store then in the first place?
frequently has excellent deals which are however not available in the store. I suggest to follow the store clerk’s suggestion and order online which is not a good look for a flagship store on Magnificent Mile.

I just moved here from California and was looking to buy boots for the notorious snow weather in Gotham City. Took me a while to find the spot… but that was mostly due to my terrible navigational skills haha
I came in, and an employee named Louis or Louie helped me out. He was a great guy, provided great customer service, and answered any question I had about taking proper care of my new boots…
Would definitely recommend this location to anyone

This is the first time I’ve ever been compelled to take the time out of my day to write a review, and it is entirely 100% warranted. The store was busy when I entered (to be expected with any store on Michigan, but particularly so due to the recent change in climate, I’m sure); however, I was given a prompt nod by a gentleman finishing a transaction at the register. He immediately approached me once finished and gave me a warm welcome before ushering me to sit while he brought out a few sizes of a boot to try on. The entire time he was lacing the shoes, he made a point to (genuinely) ask about my day and shoot the breeze. He threw in a brush for the boots and offered plenty of product knowledge to help with my decision. Completely satisfied with my purchase and the level of service and knowledge provided by Jeff, the store manager. I will definitely be shopping here in the future and bringing friends.