Top Cleaners

I was extremely satisfied and would give a 5 star rating to Top Cleaners, however they lost a pair of my dress pants. I’ve taken numerous items there on a regular basis and always experienced good customer service, recently I dropped off a pair of black Kenneth Cole dress pants along with two dress shirts. When I gave the pick-​up ticket, I was only given the two dress shirts. I inquired about the pants, they looked for them and said they could not find them and would continue to look (two people were waiting after me so I understood they didn’t have available time at that moment). The next visit, I inquired about the pants once again, followed by another search resulting in the statement «you already picked those up». I did not and was under the impression they were being looked for. With the tone suddenly changing and my pants apparently nowhere to be found or in another customers closet, I am now out a pair of nice dress pants. They have not been recovered and I’m being told they are in my possession, which they have not been since the date I dropped this pair of pants off for dry cleaning service. No monetary replacement has been offered or to my knowledge continued search for my missing dress pants.

Warning! This place used to be great. It’s a shame because I live down the street and it was convenient to have a good dry cleaners so close. It appears there is a new owner and I have had nothing but problems since. Between them losing the pants to one of my suits (and denying it) and giving me back dress shirts dirtier than when I dropped them off, I will not be returning to this awful place.
P. S. They’ve tried giving me the wrong persons dry cleaning so many times. I have had to tell them they aren’t my clothes. I’m assuming that’s what happened to my suit pants…

Gets you in and out quickly without fuss. Used Mark Twain on Addison a few times, but after a bad experience, we only come here. Also, she accepts credit cards which some dry cleaners won’t do.

So convenient and cheap. I have been using them for over 2 years since moving to Chicago.
The only concern I ever had is when I brought them a shirt with some studs on it. I pointed it out to them and told them about it. When I picked it up there was holes all over it. I explained my story and how it was only worn once just a few days earlier. I got my receipt to show it (shirt cost 90 bucks too!!) In the end, she refunded my the money for the shirt! That’s what I call great costumer service. I recommend them to everyone and will continue to be a loyal costumer.

There are many dry cleaners to choose from within walking distance from my apartment but I decided to try Top Cleaners because, well I have no real reason. I am SO GLAD I did. I brought in a uniform dress that specifically says «do not dry clean». It started to build up a slight smell around the neck because of sweat and gross airplane air (I’m a flight attendant) and the hem was falling out. I explained to the kind woman working there that I tried everything to get the smellout and that the hem needed redone. She asked when I would like it back and I was worried that Wednesday (brought it in Monday) would be too soon. But she said no problem! Totally surprised at how quick and CHEAP (less than $ 15) it was to fix up my dress. Smell is gone and dress looks good as new! Will be using Top Cleaners for all my dry cleaning needs. Friendly, quick, & reasonably priced!

Awesome. Reasonably priced, quick turnaround. Much better than my past dry cleaning experience.

Top Cleaners has bailed me out of more than one alteration emergency, and at very reasonable prices, too …
Several years ago, through a series of events which I’ll not detail here, it transpired that I would be part of a bridal party in upstate NY … with about three days notice. The dress was overnighted and arrived two days before I had to leave; it needed to be taken in a bit up top, the straps adjusted, and hemmed — but it was a lovely satin with an overlay, so the hemming was no joke. Top Cleaners — I found them because I lived a block away at the time — did it all overnight for $ 50. It was perfect.
I’ve been totally loyal ever since, driving out of my way to go back. Just this morning I picked up a fallen-​out-​hem pant, a repaired-​lining-​pant, a hemmed dress, and a take-​up-​the-​straps dress, all for under $ 40. In three days.
Miracles, I tell you. Always pleasant, always reasonably priced, and always satisfactory. I’m almost sorry to tell folks about them; but that wouldn’t be top behavior, now would it?