Touhy & Western Marathon Service

This has got to be the worst shop ever. I went there to get my car checked and the first thing the guy says is «I have to charge you». Nobody was asking for a free job but since all he was thinking about was making money before he even looked at my car, I didn’t want anyone working on my car. Definitely the worst service. Never goin back.

Ok so I’ve been going to this 24 HOUR repair ago and got to know Peter the manager pretty well. He deals with tons of crap when he makes sure they do reasonably priced, honest work. Basically he’s not interested in arguing about price or anything shady. Good work and good parts are, he says, what will most likely bring customers back. and this is my experience and I always go back. Reliable, good prices and solid work. And good people!

Beware this place will try to pull a funny on you. I had a bad stop light brake sensor and took in the new part to have it replaced. The brake lights don’t work when you depress the pedal when the sensor goes bad and it causes the gear shift to not work too. I watched the mechanic spend 30 minutes trying to remove the panel to access the sensor unsuccessfully and then just bend the panel back and dig behind it. He got the old sensor off but couldn’t figure out how to put the new one on. He repeatedly took the old one off, tried to put on the new one, then put the old one back on, only to repeat the same process again and again. He called his boss over and said to check the brake lights after putting the old one back on. The boss stood behind the car and said, the brake lights were on and it was done. I was standing right there when the mechanic told the boss that he hadn’t replaced the part because it was different. The boss then says to me, the part wasn’t needed the sensor wasn’t bad but they had fixed it. I noted that the new part was still laying on the floorboard and that the brake lights were still not working. I said never mind we were just going to take it someplace else as I could see the brake lights weren’t coming on and that they hadn’t replaced the old sensor. I asked him three times to just put the screw back in the panel and that we no longer wanted them to do the work. The boss said several conflicting things about replacing the part and then that the part wasn’t needed then they had fixed it and it worked now. I picked up the new part that was on the floorboard and showed it to the boss. He tried to grab it out of my hand saying that was the old part. Then he said, to wait they were going to fix it. I got in my car and said no thanks we would weren’t interested in them doing the work anymore. The boss yelled at me to never come back.

I am a regular customer here. Tony is one of the best auto mechanic in town. He is very knowledgeable and honest with his customers.

It’s Sunday night at 7pm and your car fails to start in the Jewel parking lot. What do you do? In most cities you’d do nothing. You’d wait until Monday until you could even talk to someone about it. In Chicago you call AAA and have them tow the car to Touhy & Western where they identify the problem and fix it for a very reasonable amount. Then you drive home in your working car and pull in the driveway by 10:30pm. That’s a true story from a few weeks ago, by the way. And it’s not the first time I’ve relied on the nice guys at this Marathon station to fix my car at terrible times when no one else was even thinking about fixing cars.

Awful service — they told me one price at the beginning but then changed it when I was about to pay. Also lied about changing my tires, I found out that they didn’t do anything at all when I went to a real mechanic. Do not go here, I was scammed by a long haired man who was completely rude and acted like a woman.

went here for a tire balancing. it was quick and cheap, $ 15 less than firestone. I liked them so much I went back late on a Sunday night for an oil change. open all night and very fast. mechanic was nice and helpful. I will be going back soon

Scam artists.
Got towed here at 10:30pm because our car wouldn’t start (not a battery or starter problem). They checked it out, suspected fuel pump problem, but it turns out that the ignition wasn’t reading the signal from the key correctly. They said they’d have to re-​program the key, and asked me to get the spare.
When I came back with the spare, the car had been moved to the back of the lot, I was quoted $ 300+ to reprogram it, and they said they’d need to keep the car until the next night, because they might need to order an ignition antenna in the morning. When I questioned what the $ 300 was for they were vague but eventually said it was for labor, because it would take 3 – 4 hours to reprogram the key.
As I was leaving, it struck me as odd that they never even tried to start the car with the spare key. When I asked, the mechanic gave another vague and nonsensical explanation of why this wouldn’t work, and finished with «You don’t want to f**k with it». When I insisted, he said «OK, try it», but very deliberately handed me the original non-​working key. When I pointed this out, he went over to the exact drawer where he had stored the spare key and gave it to me.
Sure enough, the car started every time with the spare, and not the original. The mechanic still tried to convince me to leave the car there for a full day so they could reprogram the key, and then tried to tell me that the car would almost certainly break down if I drove it with the spare.
When he couldn’t convince me to leave the car, he said they would have to charge me anyway — at first he tried to tell me to pay the original $ 300, just because they had already given me a quote! Then he said I would have to pay half, and could pay the rest when I bring the car back to reprogram the key. The argument continued back into the shop, now with a «manager» and three mechanics standing around me and swearing and yelling. The manager asked «Is there something f**king wrong with you?!» because I had folded their repair ticket in my jacket pocket. More arguing, now $ 130 for diagnostic, then $ 100, eventually $ 75 was the final charge, and bizarrely the manager tried to be friendly again. give me everyone’s name, the hours they work, remind me that they just «like to help people», and — in complete contradiction of the earlier predictions that the car would definitely break down — said that I know my car and if I don’t feel like thee’s a problem I should trust my gut.
It’s obvious, they are the only shop open so they can get away with shady practices, but if they actually conducted an honest business, maybe they would get enough business to survive on regular work hours. If at all possible, stay away from here.

Worst service ever!!! I went in on October 24^th with a brand new rim in box and two tires. I had them put it on my car. I was serviced by Nabill. A couple days pass and I start to hear clicking coming from under the hood. I take it to them and he checks my engine and tells me that its something to do with the engine. I did not believe him so I took it to my usual mechanic. (I only took it to their shop because I was on a time contraint). My mechanic tells me there is NOTHING wrong with anything under the hood. A week goes by and my car starts to shake so bad that it is not safe or driveable. I had someone follow my car and come to find out —THE WHEEL IS FALLING OFF!!! Two bolts are missing and the tire is off the rim! I call them immediately and demand them to tow my car and fix their faulty work! They told me they will send a mechanic out to fix it. I waited in my car for 3 hours for someone to tow my car into their shop! The mechanic came, tightened the bolts on the wheel and took it to their shop. I asked them to check for damages because that was a BRAND NEW OUT OF THE BOX rim that I brought to them. Another mechanic worked on it and told me the holes of the rim are damaged from driving on it loose. He told me it was ok, damaged but still drivable. I was LIVID! The manager Peter told me he will take care of it and have Nabill order me a new one. Two weeks passed and I still did not receive a phone call about my new rim. I called and they said come in it will be here. I stop in two days later and the rim is not there! I speak to another mechanice, Ricky who spoke to Nabill. Something happened where they sent the rim back. I spoke to Nabill and he was trying to find a cheaper rim because it will be coming out of his pocket, and he was looking for a refurbished rim. I go off! I demanded a brand new rim from the dealership in box and packaging just like how I brought mine in. He told me he will call me. A month has passed and I call them. Peter tells me it has been sitting at the shop for a week now. I go into the shop and he brings out this rim that looks refurbished! There is no packaging to it, it was filthy with chemicals spilled on it and nicks and scratches on it! At this point I am demanding a brand new with box rim and a refund for the time spent chasing them for their faulty work and service! Peter tells me he wont refund me but he will order me new rim. I am still expecting their call to finish this ridiculous situation! No morals and no sense for customer service! I am not a happy customer and would never recommend anyone to get work done there!

Best place to go if you need a brake job at 10 pm on a Friday night!

I have to give the staff at Touhy & Western Marathon Service a major thumbs up! I had to deal with a slew of problems with my car, spent a few hundred on repairs, only to find it wouldn’t start a few days later! The good news is I was getting gas at this Marathon at the time it stalled, so I was able to have one of the guys in the service shop take a look. They were very friendly and all they had to do is tighten the battery and I was up and running in no time! The guy with the pony tail is the one I dealt with and if I have issues with the car in the future, I will be going there directly.