Turin Bicycle Chicago

I dropped my bike off last night to get the front wheel trued and have a few links on my chain taken out to shorten up the wheelbase (horizontal dropout with a coaster brake). My bike was ready within an hour and the gentleman who worked on it spotted a few extra issues and took care of them for what had to have basically been the cost of parts alone (including some relatively custom parts they just happened to be carrying).
I’d been apprehensive about heading to a new bike shop after moving to Lincoln Square last year as I’d become accustomed to the service people at my old shop in Logan Square over the years. The staff at Turin put my fears at ease with quick, awesome service and a friendly demeanor. I’d recommend this shop for service and retail purchases any day. Great stuff!

Excellent service and sales. My husband got his new commuter bike and accessories here, and we use them for all regular maintenance on all our bikes. No complaints, no up selling, all helpful.
But since that has all been said by other commenters, I want to particularly point out how great they have been with my small children.
I can’t imagine they do a ton of business on bikes for little kids, but everyone we spoke with was knowledgable (we’d done research too). They got my son set up with his first helmet and balance bike at age 2, and then helped him graduate to a for-​real pedal bike on his 4^th birthday a couple months ago.
He bikes confidently around the neighborhood now, no grownup help (or training wheels) required. He recently had a wipe out right around the corner from the shop, and a broken reflector to show for it. I brushed him off and we went right into Turin, where we were promptly and graciously helped. The guy made a good show of checking out the rest of the bike while replacing the reflector, so there was no worry about anything else. Grown up and child then swapped stories about recent wipe outs, and we were on our way… and back on the bike.
They were also super patient when I brought little sister in to get a helmet (since the balance bike will be handed down).
It isn’t obviously a shop geared toward kids, but they’ve been awesome at that for us.

I had rear wheel that was toast due to a too high speed voyage on W Grand ave through some potholes (3600 west, really bad pavement) I hoped to get the wheel trued enough to ride for a few days.
By sheer luck they had the rims I was planning on buying before winter on a loaner wheelset, hanging from hooks, laced to nice hubs, and priced reasonably. I bought them. They did everything while I waited in the shop.
I left with my tires mounted on the wheelset, new sprocket, chain, dérailleur adjusted, brakes adjusted, new brake cables, housings, and some bike tech knowledge I didn’t have when I went in there, and my cost was within $ 5 of what I would have paid for the (new) wheelset only, at the cheapest reputable website (Harris Cyclery).

I have been going here for about 3 years whenever I have an issue with my bike. I ride almost every day to work and home so I have the normal repairs that go along with that. Everyone there is friendly and helpful. Everyone seems sincerely interested in helping you make the best decisions about your bike and they all know their stuff.
They are very fair in their pricing and the do a great job. I can’t say enough good things about this shop. Before Turin I never went more than a couple times to the same shop as I never found one I really trusted and one where they didn’t try either to constantly get you to get a new bike or treat you like an idiot or talk down to you. Thanks Turin!

Just got my first flat tire in a new city, and new bike, and I panicked. Unilocaled a nearby shop & headed over for some assistance. As a new female cyclist, I get a little intimidated asking too many questions, but Rene was very calm and supportive with my inquiries. He got my tire fix quickly, recommended some tools to start off with for basic maintenance while on the road, and even highlighted a Sunday after hours shop course for bike maintenance I can drop by if desired. Thanks for the help, I’ll definitely be back!

Excellent repair shop, excellent service. I brought a flat tire in at 1130am on a Wednesday, and it was done by 1145am, and it only cost $ 16 for parts and labor!?! Amazing! They even threw on a new reflector as my old one was cracked off. Highly recommend this shop!

Based on the overwhelmingly positive reviews for this place, I guess I just need to chalk up my experiences with them as bad luck. That being said, it doesn’t change the fact that almost every time I’ve gone to this place something has gone wrong. Most recently I brought my bike in to get a flat fixed. I left it there and they called me up shortly after saying it was ready. I picked it up and wheeled it to the street and as soon as I tried to pedal my wheel fell out of place. Obviously, yes, I was stationary so I didn’t fall or anything… but if I had been moving and that happened I can’t imagine it would have been pleasant. I brought it back and they tightened it or whatever, but then a few days later I noticed that my wheel was wobbling back and forth and rubbing against the frame. I brought it into Easy Rider on Lincoln and they adjusted it and now it’s perfect.
I’ve had other problems there too including losing a cable lock, a brake repair making them worse etc. I should have stopped going there a long time ago, but it’s close to my place and the easiest option sometimes. Well, no more. I’m giving them 3 stars instead of lower because they’ve always fixed any mistakes they’ve made… but there have just been too many mistakes for me to bring my bike back there.

Just got a flat fixed lickety-​split. Not only was it done in no time, the staff was super helpful and gave me an honest assessment of my bike’s condition when I asked if it needed a tune-​up. I decided to throw in a carrier & water bottle, which was installed fast, free and full of water. Great service all around.

These guys are the best! I am by no means an advanced bike rider, so when my bike started making a «clinking» sound, I brought it in to Turin. They fixed the «clinking» issue, and also fixed my brakes, which I didn’t even realize had an issue… all for the reasonable price of $ 15. My bike is now riding better than ever. Thanks guys!

The staff were super friendly and are very sweet and honest. They told me what needed to be fixed, and gave me a fair estimate in less than a minute, without any snark I would normally receive at other bike shops!
They are also very quick and thorough as well, my bike was ready for me in less than two days!
I would *highly* recommend this shop, there are very few places now where there are polite staff!
I’m already planning on bringing my other bike in to get looked at :)

I can’t say enough good things about my recent experience with Turin. I’m a long time experienced road and commuter cyclist and I’m constantly underwhelmed and disappointed by bike shops. I imagine it’s hard business to be in, they don’t do themselves any favors. Staff is often unfriendly and indifferent, the mechanics have attitude or insufficient skills, you name it.
Turin was different. Everybody was friendly and welcoming, to a person. No attitude. They got the repair done, ahead of schedule and for what I consider to be a very reasonable price. I will look forward to going back there again.

They fixed me up and put me back on the road with a brand new tire. Great service. Im positively sure that i will be back in the future.

I have only had a couple of interactions with Turin Bike Shop and after those couple of time I have to say I am impressed. They didn’t talk down to a noob bike rider (which is appreciated) and were both reasonable in price and reliable on time estimates. I also never felt like they were trying to upsell me anything. The bike was ready when promised and even put on some temporary quick release wheel locks until the right ones came in. The few times I have been in the shop I have always had a good interaction with everyone who works there. So I think if you are a new rider or an experienced rider this is the place for you.

This place is great. Staff is friendly and knowledgeable, and will help out out with no attitude. Everything I’ve done here from getting a tube replaced to buying a brand new bike has been a wonderful experience, and I always feel welcome.
Just recently I had an experience that I thought I should share. I bought a bike light there over a year ago and the strap broke. I brought it in wondering if anything could be done. Jon told me he’d contact the company to get a replacement strap, and let me borrow a loaner light they had on hand for the time being. As a person who gets around solely by bike, this saved me a lot of headache.
Would other bike shops do this? Maybe. Maybe not. Here you know that you’ll be taken care of for sure though.

Came in for bike all-​around check, and issue of loose pedal. Thomas took care of everything, quick and easy! Very nice staff and awesome inventory of things inside!
Recommend.

I had a very brief encounter at Turin this morning, but it’s those great first impressions that make you want to come back. I wanted to ride my bike this awesome (finally) morning, but found that I had two flat tires. I brought it to Turin to see if they just needed air or repair. The nice gentleman opened the door for me as I came in. He checked out my tires and said they probably just need air. He filled them and invited me back if they started to go flat. Super nice guy. He also got the door for me on the way out. It’s the simple things that make a difference.

Turin is a group of stand up guys. Most of the time when I go in here I have no idea what I am talking about and Jon and his staff are friendly and knowledgeable to get me the right solution, not necessarily the solution I ask for just to make a few extra bucks. Service is fantastic and they are always quick to communicate when things are ready or when there is any changes in timing.

I love this shop! Smart mechanics that can fix the nightmares your pal that «knows how to fix bikes» created. Low pressure sales staff with bikes in a wide range of prices and needs (ie, road, commuter, mtn.) Great selection of gear to go with your ride as well! You should shop here!

Folks, this is it.
I’ve been looking for my new bike shop up here on the north side, and I’ve found it.
Long story short, I bought a bike from Bikesdirect and brought it here for assembly. I called ahead of time, they quoted me $ 45. I hauled it right over. There was a slight blip on the radar regarding pricing (once there, they told me it would be around $ 90, but when I mentioned my previous phone call, they honored it, saying «We’re not liars.»)
I dropped it off on Saturday afternoon. They told me to expect it to be ready Tuesday. As it turns out, it was ready ahead of time– I could have taken it home on Monday. They finished it ahead of time… over a weekend AND during the busy season. This is a marked departure from the service offered by some other shops. They mounted some accessories I purchased there (without charging me for labor, unlike that certain other bike shop in the area).
They were polite and friendly, speedy, and not terribly expensive.
They’ve got my business.

Though I hadn’t been on a bike in over 40 years, a blue cruiser in Turin’s window was calling to me. After weeks, I finally walked in, hoping to buy a bike. The guys at Turin could not have been kinder. There was absolutely no bike snobbery or attitude. Charlie ultimately made my sale and, on two occasions, has not allowed me to spend money on things that he didn’t think I’d need. (When does that happen???) Jon, Nate and Rene also were courteous and helpful. While I waited to have my seat adjusted, regulars were popping in, and treated like family.
In short, this reborn cyclist is thrilled to have a trusty neighborhood shop. If you’re in the greater Lincoln Square/​Ravenswood area, so do you!