Uncle Bob’s Self Storage

Uncle Bob’s is awesome! The premises were clean, secure, and accessible. I was happy with their prices and accommodations. And the booking process for the unit didn’t feel like a task, that made me happy too.
Also the customer service is the absolute best at this location. I appreciate all the help I received… it made my move a lot smoother. This was really the best experience I’ve ever had with a storage place.

Do not use this facility. They allowed poorly trained construction workers to do shoddy work without a tarp to cover the units and everything I own is now covered in plaster. They told me to just file an insurance claim and made no offer to help clean up the mess or move to a new unit. They expect me to do it myself.

Ray and Angela are always very professional and helpful. I couldn’t be happier. The location is safe, clean and well lit. Thanks for always being there.

Not there when they said they would be to give me my unit had to come 5 hours later which is a big deal considering we had to re-​schedule movers. Not impressed by here at all. The storage unit had a large pole in the center which was not told to us at all until we had already signed contact.

This was my first experience using a short-​term storage unit to clear clutter from our property before putting it up for sale. We did a little bit of research but mostly chose this location because of positive reviews from neighbors and the proximity to our home.
Pros:
1. Our unit was clean and swept out upon arrival. We did not have to use pallets or cardboard down on the floor to avoid contact with mysterious unknown substances or dirt.
2. The entire facility seemed clean throughout; we didn’t see any evidence of rodents or cockroaches while we were there.
3. The woman who took our reservation over the phone was very knowledgeable and helpful. When we reserved online, we received one month free so only paid for the first month of use. Easy online payment through the website too.
4. The woman who checked me in did a great job of orienting me to the facility. She gave me a quick tour and had some neat tips for helping us remember the security code and space number.
5. The facility could get busy but we found if you waited 10 – 15 minutes, it clears out fast. They play this annoying heavy metal music in the corridors, which I realize is a psychological tactic to get people in and out quickly because there really is nothing more annoying than Axl Rose’s singing voice.
Cons:
1. The company requires your social security number to reserve a space. This is not necessary and is a huge privacy issue if their system is ever hacked or breached. There was not explanation for why it was needed. As far as I’m concerned, that is private information and the company is just putting itself and its customers at risk. A simple license number and credit card on file is enough. Had I known they would require this information, I would not have reserved a space with Uncle Bob’s because I view that as a huge violation of privacy.
2. I was 99% sure they said you could borrow the van for free for move in AND move out as long as it was one time only (choose one). I’m so sure because I discussed my plans with them to use the van when moving OUT and was calculating the miles to my destination. But when I went to reserve the van, I was told it’s only available for moving IN within the first 14 days. Otherwise, outrageous rental charges applied. Hmm… bait and switch? The website says «we allow one use per storage space rented» but doesn’t clarify further.
3. If you buy insurance through them, make sure to read the fine print. It says that the insurance doesn’t cover units protected by disc locks. Yet a disc lock is what they strongly recommend you use and what they sell you at the storage facility. We bought a disc lock at Uncle Bob’s and one of the keys broke off after the third use. So for quality reasons and insurance reasons, I recommend bringing your own padlock.
4. After we moved our stuff in, the manager left a voicemail but didn’t explain why he was calling. We received the message after hours and based on the urgency in his voice, we thought something happened to the storage unit so we raced over there late at night thinking something was wrong. Everything was fine. When I called the manager back, he had no idea why I was calling or any recollection of why he called me in the first place. Thanks for the unnecessary stress.
5. I rented a «temperature controlled» unit but it wasn’t heated very well and was quite chilly during each visit.
Docking two stars for the SSN requirement and the fact that customers can’t use the van upon moving out.

I run a small business and needed extra storage close to home. I’ve been renting a space at Uncle Bob’s for over a year now and am super happy. The staff, Ray and Angela are awesome, so friendly and helpful. The space is clean, safe, and has exceeded all my expectations. Thank you!

I looked online almost everywhere looking for an inexpensive unit and this was the best deal! When I actually came in to the store Angela had helped me and told me about even better deals. I’m very happy with them and definitely see me using them long term! Secure, spacious and the right price. Also CLEAN! Really no complaints. Exceeded my expectations.
Also…another employee Rey helped me and he was absolutely great. Friendly, hardworking. and understanding.

I never rented a storage locker before but a need arose. This company came up on the internet as being close to my address. Even though I never heard of them, they are one of bigger players in the industry. We were taken care of by Angela. The process was quick and effortless and a locker runs you about a buck a month per square foot. And a discount on the second months rent.
The only negative is that there is only one loading dock and some of the other tenants will leave their auto or truck parked there while they go putz around in their units, sometimes it seems for hours. This is a problem at the end of the month or on Saturdays when it gets busy.