Universal Car Alarm & Sound Systems

Honestly, I’m not really sure why this place has such bad reviews but it’s only a few.
My dad brought my car here a couple of years ago (maybe 3 or 4) to get an alarm and remote starter as a present to me. That alarm system and remote starter still works fine to this day.
We recently purchased a 2014 Jeep Patriot and also brought it here about 2 weeks ago. The owner has his two daughters as the clerks for the place and they really do explain their stuff and know what they are talking about. The owner came and also spoke to us and explained how we had to purchase a module to bypass the code in the key that goes with the Jeep. We did and purchased an alarm/​remote starter. Because of the length of installation we dropped off the truck on a Saturday afternoon and picked it up by 11 am the next morning. The daughters are very professional and the work is done well.

I purchased an alarm system for my truck from Universal Car Alarm & Sound Systems. The sales people were very helpful and informative about all of the products they carried.
My remote for my alarm malfunctioned almost days after the installation, I returned to the facility where I was accused of trying to scam them, they accused me of damaging the remote and refused to look at it without being compensated. I was told; I needed to purchase a new remote for $ 150, because the $ 430 that I paid only weeks before… that included a warranty, did not cover the problem with my alarm.
I thought it over and contemplated paying the $ 150, but before I threw good money after bad, I decided to go to another shop for a second opinion… This shop not only detected and fixed the problem with my alarm he did it in 5 minutes, and charged me nothing.
In the future I would advise anyone who is considering doing business with this company, BEWARE, STEER CLEAR OF THIS BUSINESS!!!

I went to Universal Car Alarm & Sound Systems to have a remote starter installed and to get the automatic locks on my driver and passenger door fixed. A man claiming to be the store manager by the name of Justino took my order. I told him about my car and told him there was a factory alarm on my car and the remote I currently have only works to lock and unlock the car doors. He insisted that based on what the computer said «I did not have a factory alarm on my car». So I went ahead and paid and I told him I was off of work and I was in no rush. He had my car for over 4 ½ hours to do this service, I dropped my car off around 1:45 p.m. and the car was not finished until about 6:30. So when I picked up my car he was nowhere in sight, a young kid came out and showed me how the remote works and showed me that the locks on driver and passenger car were working so I left with my car. Later that evening when it got dark, I noticed that the lights on my dashboard were not working, and my night lights were not working either. So I was a little upset and I called the shop and spoke to Justino. Justino started arguing with me and talking over me, in fact, he would not even let me speak. He stated that it was MY FAULT and that I did not understand what he explained to me and that I was in a rush to pick up my car which is completely false. He told me that he disconnected my factory alarm and that is why my lights weren’t working so they did not even bother to check my car before they handed it to me to make sure everything was working properly. Now keep in mind, he disconnected the alarm that he stated I did not have? Also, he did this without my authorization. He was extremely patronizing and stated that he simply disconnected the alarm he did not throw it away. It was like speaking to a cave man, very rude and unprofessional. When I asked to speak to the owner, he stated he WAS THE OWNER, AFTER HE HAD TOLD ME HE WAS THE STORE MANAGER??? What is wrong with this picture and how are these people running a business. I went back the following day and he wouldn’t even talk to me, he send his receptionist and a yound kid to take care of me. When I finally picked up my car 1 hour later, they stated everything was my fault and the kid started arguing with my in a very rude manner and when I told him he was being rude he walked away from me. My boyfriend is livid and stated they treated me this way because I am a woman because they would have never done this to a man, in fact he wanted to come back with me but I didn’t want him to miss work. I WILL NEVER DO BUSINESS WITH THESE IGNORANT PEOPLE AGAIN, PLEASE DO NOT GO HERE AND IF YOU DO BE CAREFUL. I am going to file a complaint with the Better Business Bureau.
Follow up: ¾/​16 — Now what is happening is that my car is starting to die down on me. I took my car to the shop and they told me that whoever installed my remote starter did it incorrectly and that there might be a mix up with the Toyota security system in my car that is related to the remote starter so my car thinks someone is trying to break in and it shuts the car down while I am driving. They suggested I need to get this remote starter removed and have it reinstalled by someone who actually knows what they are doing in order for this to stop happening. This bad job they did on my car has obviously haunted me now for almost 4 years. **Please be advised this is not a good place to take your car!