US Post Office

If, in this life, you have yet to experience really dreadful customer service but you’re curious to see how it feels, try out this branch of the post office. I now dread having to use this branch but there are times when it’s my only option. I never have any problems at my local post office branch at home, where I perform the same exact transactions on a regular basis. It feels that the staff here at the Lincoln Park Sheffield Ave branch purposefully conspire to make everything overly difficult, complicated and expensive, and seem to enjoy adding more and more obstacles to getting the job done that I’ve spent precious and patient time queuing up for. No wonder the post office is broke, and shame on the staff who drive customers away and force them to migrate to other delivery solutions. And hurrah for those postal workers in other branches whose mission involves understanding and meeting customer needs.

Went to this location last night with my friend who was trying to ship a package to her brother for Christmas who is stationed overseas in the military. She had his address, but had no idea how to fill out the customs form. I walked up to the woman at the counter and asked her if she could help us. Her response «You just fill it out, I don’t know, it’s difficult for us.» WHAT. Maybe I’m wrong, but isn’t this what you get paid to do?! We were in there for 45 minutes trying to get this form filled out, with ZERO help from the workers there. When the location closed at 6:30, they started to get mad at us because we weren’t done. They tried to make a girl that was sending a package to her military brother for Christmas overseas leave and come back the next day. Absolutely horrible service and so disrespectful to the people that are serving for this country. After we started yelling at the woman and my friend started crying, THEN she was willing to help us. I have several friends that work for WGN and I’m sure these employees would be extremely embarrassed if they had reporters coming up to them asking why they are so useless and unhelpful when it comes to military families trying to ship packages to their loved ones that they cannot be with during the holidays. Clean up your act DePaul post office, you are a disgrace to this country.

I typically don’t give negative reviews on Unilocal,but I give this post office zero stars. The front desk was unmanned for TWENTY MINUTES and one of he workers came out and vaguely said «someone will be right out, we’re just ‘switching over’» without making eye contact with anyone or acting apologetic. There were two people just milling around in the back doing something but nobody helping the paying customers. SO not worth it– you could walk to a different post office in less than the time it took to wait for service, let alone waiting through the long line that accumulated in their absence. Absolutely ridiculous.

The reviews are right on the mark! I am TERRIFIED of the clerks at this location. When the automated postage machine is down (which is always during the holiday rush period!) I run from the office rather than be «waited on» (more like challenged, stared down, or dared to open my mouth) by these short-​tempered, rude, mean, people. True story: one day I accidentally dropped a package that was meant for UPS into the parcel bin at this location. I realized my error immediately and waited in line to ask one of the clerks to help me retrieve it. She reluctantly goes to the box, fishes it out for me, and says, «You know we’re not UPS, right?» And I’m like, «Duh! Why do you think I asked for it back??» They will find any excuse to blame, shame or embarrass you. Unbelievable!

The only for the one star is due to the automatic postage machine. Otherwise, I’d give this place ZERO stars.
I’ll break this review into parts… location, parking, staff, services.
1. Location: corner of Fullerton & Sheffield. Unless you know where it is, you’ll miss it (I did.) There is a way to find it, however. Go west on Fullerton, turn right on Sheffield; the post office is on the east side, and easy to spot. Look for the black man wearing a hand puppet who will open the door for you. The puppet, not the man.
2. Parking: three choices: 1. take your chances and park directly outside/don’t pay meter. 2. Park directly outside the post office; give a dollar to the puppet to jam into the meter if it spots the meter maid; if no meter, donate your dollar to the puppet 3. Free parking across the street.
3. Staff: Since I’m there almost every day, I feel confident in my hypothesis that the three employees are having a pretty wicked game of poker in the back; who ever loses the hand has to wait on the customers, which, due to the automatic machine most times out of service, normally ranges 8 – 10 waiting in line. First, there is the «BOSS,» a huge version of Oprah, with a HUGE bouffant, a HUGE collared shirt and HUGE attitude. Do not cross her. Let me repeat this: Do NOT cross her. If interrupted, once she locks her eyes on you… well, let’s just say, I’ve seen her make even the baddest dude cry… just because he forgot to add a zip code. Then there is the older woman/​man? with the gray streak in his/​her hair. Resembles Moms Mabley only has teeth. Do not attempt to make small talk with him/​her because she/​he IS.NOT.INTERESTED. Is only there to accuse people of stealing boxes and tape. Then there is Chubby. Pray you don’t get him; he never knows ANYTHING and ALWAYS consults with the BOSS no matter what.
4. Services: Has floor, walls, door.

Had a terrible experience today when I went in for a new passport. Unbelievably negative, condescending attitudes from staff. I will never use this office again. It blows my mind that such disgruntled individuals can work in a government agency meant to service the public.

This place dirty.
Staff are rude and slow.
They have stolen my mail on multiple occasions.

Run don’t walk! I’d love to make a formal complaint to the manager, but there wasn’t one plus they don’t care one little bit! The customer service is non existing and they are sooooooo slow. The post offices in the suburbs are much better so if you absolutely must use one, go out to the burbs.

There is a reason why no one uses USPS. There service is zero to none. Cannot get ahold of anyone and when I do they provide me another number that doesn’t answer. This office is a joke

this post office is a complete JOKE. my fiancée came here to send time sensitive documents by CERTIFIED MAIL to La Grange, IL. La Grange is 30 minutes away from Chicago. after the documents had not made it to their destination a week later, he called to figure out where his package was at. turns out they sent it to OAKLAND, CALIFORNIA.
YOU HAVE TO BE A COMPLETE IDIOT TO MESS SOMETHING UP THIS BAD.
but it doesn’t end there. we live on the first floor of a duplex, and they CONSISTENTLY deliver the upstairs resident’s mail into our mailbox when it clearly says UNIT 1 or UNIT 2 with completely DIFFERENT LAST NAMES. you people are the most laziest, most incompetent people on the planet.
they wouldn’t even issue a refund for the $ 5 we paid to specifically make sure the mail was going to be delivered to the correct location and on time.
WASTE OF TIME. WASTE OF MONEY. WASTE OF SPACE ON THE EARTH.

ATTN: E-​commerce sellers… do NOT bring your packages to this location under any circumstances. In one week’s time, a total of 50 of my packages went missing. Read the reviews, take your packages elsewhere.

Seriously, why can’t everyone here be fired? They look pissed off when you walk in, and are pissed off the entire time.
I walked in w/​a package, they say «you can’t use duck tape to tape on a shipping label. Really no reason why, but whatever.
They were about to charge me to place it on, when after staring @ me for 5 minutes they say «you also need to take off the other duct tape on the package»
Smirk at me as I walk out. It’s a shame that government businesses are all so shitty.

Horrible customer service and unexplainable attitudes!

Here we go: I dropped of a 1^st class, parcel select, postage-​paid package 13 days ago, at this location, complete with tracking number, and a clearly labeled recipient address. I checked the package delivery status on-​line, daily, only to see «shipping label created». There was never a delivery status update. To investigate further, I went back to this postal location to show my receipt and to inquire about the status of the package. The woman that initially received my package told me that I shouldn’t expect to see an on-​line update for 5 days from drop off. I told her that it has been 12 days with no update. She ran my tracking number and said, «Hmmm. It doesn’t appear they scanned it. You better call the 800 number to see what’s happening». I told her, «you were the one that took/​accepted my package»…at that point she had no comment. So much for customer service.
Suddenly, today, my package status appears on-​line showing «Received at shipping location», and «Received an sorting facility» as of 2÷25÷15 (the next day after my in-​person inquiry)…
Who knows what was going on behind the scenes. Rather coincidental that my package appears in the tracking system the day after my follow-​up visit. What the heck is happening there?

Well, very rarely do I write review for post offices
But my experience yesterday warrants one
Marie was extremely helpful and took the effort to fish for the tracking number that I forgot to collect.
Convenient location by the red line

The staff members on Saturday had bad attitudes and were very rude. But, perhaps those are qualities that USPS look for. With that being said– worst USPS staff ever!

I recommend visiting a different post office in the area if you need assistance.

As far as past offices go, this really wasn’t bad. I had to wait behind only one person, they have self-​serve shipping, and even validated parking. The person who helped me was friendly and quick. They do passports which is convenient. There’s a bunch of bike parking outside.

I’ve never had an awful experience with this post office.
With USPS in general, yes. But everyone here has always been professional and friendly. The lines can be long, and sometimes they move slowly, but that is the nature of the beast.

The lady was so rude she made my wife cry! I get better service at ANY other place in the world.
If you don’t like your job find another one please!