USPS

I am currently waiting in line to mail my package along with nine others who are also in line. A woman came in and simply asked the postal workers if she had to go online to fill out a change of address form, or if she could do it at this location. She asked twice and although the female worker did look up, she didn’t even acknowledge the customer. Her passive aggressive behavior indicated that you must wait in line to have a question answered. The woman repeated her question again, and as she walked away, the postal worker tossed a packet at her. Is there a good reason for such rude behavior on the part of the postal worker? Is this how employees are trained, or are they treated so poorly at work that this is how they lash out? I have been in this location many times and have consistently been treated with disrespect by this particular employee. The only reason I am giving 2 stars is because she is the only worker waiting on customers.

Woefully understaffed. When you factor in time wasted waiting in line, then paying more to get serviced faster at UPS makes a lot of sense.

I miss living down Montrose from this post office. It’s by far one of the better run ones in the area.

I scheduled a package pick up through this office for 11am– at 2:30pm when they had not showed or tried to contact me, i called USPS, they gave me the information for this specific post office and said that my request was handled through their office.
I called the number and the individual who answered was of absolutely zero help. She said that the person I am trying to reach must be on break or something, because she works in the post office store and the calls are being fowarded. I asked to be transferred to someone who could help, she said that I called the right number but she cant help me. I asked again, can i be transferred to someone else, or a supervisor… The incredibly dense, unhelpful employee just said that she can’t answer my question. I explained that I have an international shipment and I need to make sure that it gets out today, and I need to speak to a supervisor because it is near the end of the day and I need to know what is going on. She wouldn’t transfer me, so I asked for a different phone number where maybe someone could help. and the number she provided didn’t work.
Ended up paying double to send it via fedex, but at least they showed up on time, and will get it there on time!

RUDE, RUDE, RUDE!!! One of the WORST customer service experiences I have ever had at a Chicago USPS. I went there with my infant at around 6PM to get postage for a handful of envelopes with different amounts of pictures to mail to family members in the West Coast. I was told by the RUDE worker that I am not allowed to hand her envelopes without telling her how many pieces of paper are in each one. WHAT??? Does the location not have a scale for it’s workers? I told her that I was not aware of this supposed rule and she told me in her sassy tone «well now you are and I’m telling you so you know». I told her to give back my mail and I reached out to get it and the worker said «no your not snatching this out f my hand», which I wasn’t because I AM NOT RUDE like this USPS worker. I told her that I was going to go to another location and that she is rude. She got upset and told me «Fine! Go ahead!». As I was pushing my baby stroller to the door we continued to argue and I told her to do us both a favor and get another job, which shut her up. I also told her that I would tell her supervisor and she said with an attitude «go ahead then». Never again will I go to this location other than dropping mail off in the outside mail collectors. I wish there was a self-​service machine in this location b/​c that would save a lot of unnecessary headaches and frustrations when dealing with the rude postal workers in Chicago.

This location is a nightmare. The same woman «helps» me every time. She is rude and disrespectful. Every time I send a package priority 2 day delivery to my mom in Florida, it makes it to her 5 days later. This should not be acceptable. I have had to make official complaints online with no help. Very frustrating. AVOID THIS PLACE IF YOU CAN. Did I mention it is dirty too? If you need something delivered right away, give your hard earned money to the nice people at UPS

The line is always extremely long, the employees treat you like garbage if you don’t know exactly how to send your package and there is no stamp machine. Go to the one on Lawrence if you can and avoid this one. It is a sad place.

I don’t care if the USPS employees are friendly to me or not. I don’t care if they smile at me or not. However, if I have a question about the package I’m mailing and it’s my first time sending it international, I don’t need to be treated like sh*t just because I don’t know the answers. Also who the hell is supposed to answer phones here? I’ve called various times throughout the day and I never get a person or even an answering machine. There’s only one person here who is actually a real person. The second one has good days and bad days. As for the third? My god she must’ve been contracted by the devil himself.*
*You know exactly who I’m talking about.

If you want to be treated like garbage, then this is the place for you! You’ll be greeted with an attitude that implies that you have ruined their day by coming in and wanting to mail a package! After pointing out to the employee that she snapped at me when I asked her a question, she said, «Oh, if I snapped at you, you would definitely know it.» I don’t expect rainbows and flowers, but what is the point in being overtly rude and aggressive?

USPS somehow always manages to make your mailing experience as stressful and horrible as possible and this location is no better. It seems everyone who works there is always in the worst of moods and seem to believe that if you don’t know every custom’s rule or slip that needs to be filled out, every time, then you are clearly an idiot. Oi.
Final Verdict:
Only send mail out here if you have NO OTHER OPTION!

Montrose has been my post office of choice since the 70’s. It has always reminded me of a small town post office because of the size and also the recognition and special concern afforded by the staff. The longest line is shorter than the average line at the Ashland, Southport, or Kedzie post offices. Even during the holidays the staff generally maintains a good attitude. Hope you never close!

A prime example of why the USPS is in finical ruin and should be shut down.

I’m only giving it four stars as it relates to other post offices in town.
The hours are accommodating (8:30am til 7pm on weekdays) and there usually isn’t much of a line.
I see a lot of reviews going on and on about less-​than-​cheerful employees, but I’m not really concerned with that. They help you with whatever mail-​related task you’re trying to accomplish.
I needn’t make friends with the employees at this post office; I make friends at other places.

This is my favorite post office. There is one lady who is very grumpy, but she is usually not up front. I have to go to the post office at least 3 times a week, and its a real pleasure to be helped by the lady who is usually at the counter. I’ve tried all the area post offices and this one is my go-​to because of this one lady who always makes my day with her beautiful smile and fast, efficient service. I know the people who gave bad reviews must have been waited on by her less pleasant colleague… but that shouldn’t spoil the whole experience, because the grumpy gal is usually in the back room.

If you want the least friendly and highly annoying USPS experience this is your place. I try to be nice every time I have to go here and get nothing more than primitive grunts in return. I’m pretty sure the employees here are trying to take as long as possible with each customer and only care about getting paid and taking breaks.
I gave them 2 stars because it beats the experience at the USPS in Uptown. The lines here are typically shorter (because no one wants to go here?!?). However I still try to avoid the USPS at all costs. They could really learn something about customer service from visiting even the worst UPS store in the city.

It’s no wonder the USPO is losing money. A perfect example of how Government cannot do anything efficiently and should not be involved in anything…
I was expecting a package that was shipped last week — when I tracked it this morning, the message said it was delivered at 1:45 yesterday, but not at our address which is a business.
When I call this location they never answer the phone. It rings until it turns to a busy signal. Why bother listing a phone number if nobody will answer?
The postman who delivers our mail ALWAYS delivers mail that is meant for another office down the street. And EVERY postal worker who has ever delivered our mail at this location have ALWAYS been on their cell phones, everyday, all day. We can hear them bullshitting on their calls because we are on the ground floor. They shove the wrong mail in the slot and keep on blabbing away.
As I said, it’s no wonder the Post Office is losing money and NOT DELIVERING THE MAIL, AND WHAT IS BEING DELIVERED IS TO THE INCORRECT ADDRESS!!!

Add an automated postal machine, and Saturday morning hours, and I think I would go so far as 5 stars. The ONLY good post office branch in the city. There is usually a small line, but it moves, and the people that work there are actually NICE PEOPLE. They say things like «hello» and «have a good one!» They work quickly, and clearly have much happier lives than people at other branches (*cough* I mean YOU, Lawrence Branch evil people*).
I stand in line always ready to be sneered at, put down, or just ignored, and I build up that little angry squirrel in my stomach, and then *poof* they are nice, and I relax, I ship my package, they take my money, and I walk out without an angry cloud surrounding me. It’s terrific!
If only they could send other employees here to learn how to treat people, and how to act like normal human beings.
Thank you, Montrose USPS branch!

I always dread going to the post office, mainly because of the rude USPS workers. Thankfully this is my neighborhood post office and they have friendly workers. I always get a kick out the sign at the entrance that reads: «Please Wait Ere Util You Are Calle.» This may have been trickery by the customers who wait in the long line at the entrance for the attendent. I wish this location had the touch-​screen machine to prepare our own packages to send, decreasing the wait. However, I’ll take the nice employees and just live with it.

Run.
Run now.
And never send your packages via the USPS.
It took 12 days for my package to go from South Carolina to Chicago. When it got to Chicago, it arrived at the wrong post office. Instead of sending it to the correct one, they decided to return it to the sender.
Avoid these guys like the bubonic plague. I hate them.

I live very close to the Ravenswood Post Office on Lawrence, but almost any time will I make the trek to the other side of Welles Park to Damen and Montrose to visit my favorite «Dick and Jane» post office. It is such a far cry from the third world Ravenswood experience, its difficult to believe it’s run by the same people. Although this small branch is actually part of the Lakeview/​Irving P.O., I believe. But ultimately part of the infamous Chicago USPS, which has one of the worst reputations in the country.
Great, courteous, kind and knowledgeable staff here, though. Short lines, small town atmosphere. You might expect to run into Aint Bee there! If you need that little extra piece of tape on the box, they’ll just fix it for you. Always looking to help you find the fastest and cheapest way to send. I’ve never been called «honey» there, but it wouldn’t surprise me if that happened.
This is one of those «best kept secrets» things which I REALLY hesitate to share, but I just feel I need to. It’s just a pleasant little gem for anyone who lives within a couple miles of Ravenswood, and who wants to avoid the pitfalls and unpleasantness of some of the bigger Post Office facilities, especially the Ravenswood one.