Velasquez & Sons Mufflers

I WISH I COULD POST THIS REVIEW WITHOUT A STAR BECAUSE THEY DON’T DESERVE IT!!! My boyfriend took my car here for a quote and when I took my car back for the work to be done, the customer service I received from the manager was horrible. I called on a Monday, identified who I was and asked to make an appointment for the coming Thursday. The receptionist put me on hold and came back and told me to be there at 8a on Thursday morning to ensure that the work could be completed the same day. So I get there on Thursday at 8a and I was turned away by the manager, Ivan. He tells me to come back at 10a because they are shoveling the parking lot from the snow that fell the night before. That was the first thing that upset me. If you own a business that opens at 8a, you should be OPEN for business at 8a. If it snowed the night before, you may need to arrive early and shovel snow, not turn away your customers when they arrive. So I left and came back at 10a. When I arrived I went to check in with the receptionist and she took my quote and wrote up my ticket. She then tells me that I have to leave my car overnight because they can’t get the part until 3p in the afternoon which won’t leave them enough time to complete the work that day. So now I am very bothered because I should have been told that I need to leave my car overnight when I called on Monday. If it was a requirement to make a deposit to order the part for my car before I arrived on Thursday, I should have been told on Monday. I understand that the business may need to ensure that they aren’t wasting money on parts etc and the individual may not show up for their repairs. But, I would have ordered my part or gave a deposit if that was necessary. When the receptionist gave me this information, I asked to speak to the manager Ivan. He was very rude and disrespectful. He didn’t care that I had been inconvenienced because he and his staff had not communicated properly. He shrugged his shoulders and walked away. I will NOT use this company for my car repairs. They don’t take customer service seriously and they don’t appreciate their customers. Since they don’t value me they don’t deserve the $ 1,150 I was going to pay for the repairs. I will take my business somewhere else. Beware when doing business with Velasquez & Sons and of Ivan the nonchalant manager.

They actually deserve 0 stars… Yesterday me car started making loud noises, sounding like there was a problem in the exhaust system. .The mechanic checked my car out & told me it was the catalyst converter, & it will cost $ 150.I immediately called my boyfriend who said alot of muffler/​exhaust places LIE about problems w/​the catalyst converter to cut urs off sell it for a big profit then sell u a cheap one.2 make a long story short, we went 2 Valesquez on stony island who informed me I only needed a hood 2 cover the catalyst converter for $ 35…beware of this place on 8 3^rd there’s no telling how many ppl have been ripped off.