Verizon

Manager has no idea what she is doing.

I was switching 4 lines over from ATT and decided to try this location after walking out of the store at 4265 N Harlem Ave in Norridge because of obnoxious customer service (see review for that location for details!).
As a UIUC employee my incentives include waived activation fees as well as 20% off on the data plan. In addition, Verizon was offering $ 300 credit for any old Smartphone.
From the get-​go the customer service experience at the Brickyard location was terrific! Solution Specialist Gloria made the experience wonderful! We worked with her for over an hour to compose our plan, select our phones, activate them, and deactivate the trade-​ins. She was very friendly, transparent with all information, and an overall pleasure to work with — including offering us bottled water throughout the process We got all of the expected incentives and credit for ALL of the old Smartphones (even though one had a minor crack on the back). I really appreciate that Gloria DIDN’T shove accessories down our throats during the process. We ended up buying phone cases and screen protectors for all four phones as well as insurance — items which Gloria helped us with but wasn’t forcefully trying to get us to buy… which I really appreciate!
Thanks for the great CS, the service and iPhone 6S’s are great!

I agree with the tactics used and the so called bundle trick. The lady I dealt with looked hungover and I could tell she didn’t want to be there. Not once did she ask me a question but rather look down and put her face on her hand.

The manager is rude as ever, the rest of the workers I talked to were very kind. After spending 40 minutes in the store, Ended up not even being Able to replace my car charger that barely works because she couldn’t pull up a receipt from a few months ago. I took my charger and went to the Norridge location and within a few minutes he was able to pull up my receipt from a few months back and replace the charger. I don’t know if she was just being lazy and not wanting to actually look for the records, but the worker at the Norridge location found it without an issue. I usually go to Norridge but was closer to this location at the moment, moral of the story is to stick to my usual location.

Buyer Beware !! They use very deceiving sales techniques, just to boost there sales. I went in to renew my contract becus I was eligible for an upgrade. Gloria the sales rep advised me it would be cheaper if I signed up for the Edge Program that I also qualified for on one of my 3 lines and that was only $ 190. She also mentioned that I would receive a bundle that consisted of a car charger, case, screen protector and Bose wireless speaker. Well I was happy to receive this «free» bundle just for signing up on the Edge program. We did the transaction she handed me the ipad to sign. We never received a paper receipt nor were we offered one. Not till the next day when I was able to go online to view my receipt. I noticed I was charged for the bundle. I called Gloria and asked her if I was charged for the bundle she said YES. I asked her then I had the option to purchase or not purchase she said YES. I asked her why did she lie and say that The Edge Program would be $ 190 and the bundle was FREE. Her response was she never used the word FREE. I was able to return the bundle and get a complete refund and went in the next day and spoke to «Kat» the manager she did the credit transaction but I believe they are all aware of the shady sales tactic’s they use either they are trained that way by the managers or maybe even Verizon corp. The manger also does not care about customer service she also said Gloria never used the word Free. I tried to explain but she didn’t care. She peeled off the screen protector from the phone and threw it in the garbage instead of leaving it on. That showed us they did not care that we were unhappy customers. You would think she would offer the screen protector at a discount or leave it on. It was a very bad experience. I am contemplating switching carriers even thou it would be a major hassle. I haven’t decided yet. I do hope never to have to step foot into that SHADY store again. BAD BUSINESS !!

I have been a Verizon Customer since 1998 & I have never had the in store experience that I’ve had anywhere else. Thanks to Adrian (Solution Specialist) at this store location I’ve received an individual experience every time I enter the store. He is very hands on & makes me comfortable with stopping by the store anytime if needing any further assistance with my cell phone, Drone, smart watch ecetera. He is definitely the (BEST OF THE BEST!) & because of him, I will never consider switching networks!
Please give him my regards for a job well done!
Staff at this location
ROCKS!!!

I usually go to this Verizon location and the staff is always helpful. However, in October of 2014 I witnessed what I believe was the store manager talk down and very rudely to some of her employees. She was very disrespectful and she even made one of the really good employees cry. She always has a good attitude with customers but it never feels genuine and after seeing the way she talked down to her employees my hunch was correct… She’s not so nice after all

Extremely helpful staff, dedicated to solving your problem.

This was probably the best Verizon experience I’ve had. My girlfriend and I went there to combine our plans and I always anticipate having to battle idiots both in front and behind the counter when visiting Verizon.
This place was a pleasant surprise as all employees were very upbeat and our rep (Sonya) was great. We went mid-​morning on Sunday so perhaps people were at church but I will forego the afterlife if it means sidestepping a mongoloid landmine.

I’ve come to this place two years ago when I first switched over to the Verizon and I never did a review then, but I recently upgraded myself and I added a few lines to my account.
Each time I’ve gone they are extremely helpful, I am usually not in there for too long I guess because I go in knowing what I want I am pleased I have a tenured associate who knows what they are doing.
I’ve gotten discounts for my accessories each time I’ve gone for my line, my upgrade and my additional lines.
I recommend this place to anyone I know

My family has had Verizon for over 10 years! We love it! Great service, great reception, and great phones! very few dropped calls! You cannot go wrong with Verizon!

Had a really great experience here. I was in and out with a new phone & new plan in less than 30 minutes. Number transfer from another company and all.
I can’t remember the guy who helped us name but he wasn’t pushy with accessories at all (I’ve had that happen to me one too many times).
He made the experience smooth. No complaints here. I got an iPhone 5 woooo hoooo!!!
As for the phone service I have had every company except for Cricket, and I will say verizon is the fastest and best. Some say it’s a little over priced but I beg to differ. You get what you pay for folks. I rely on my phone way too much to pay a lot else where for crappy service.
Just get Verizon you won’t regret it!