Verizon

I was assisted by Marcus. It was honestly the best customer service I’ve had while dealing with phone companies. Marcus was extremely patient and helpful through the whole process of my family and I getting new phones. I will definitely be referring this place to my friends and family!

Tonisa is awesome shes always helpful and takes her time to explain everything in detail. I will be recommending all my friends and family to her. Keep up the great customer service!!!

Do not go here. They will try and swindle you. If you need help, Rob the manager will be of no help to you whatsoever and will in fact try and prevent you from getting assistance.
The details are long, but the cliff notes summary is as follows: an employee of the store promised me one thing, and when I followed those instructions a few weeks later Rob refused to work with me and has since charged me over $ 600. I have spent over $ 9,000 with Verizon over the past several years, and their unwillingness to provide reasonable customer service in this situation is going to cost them my account. When I called customer service to try and resolve the issue centrally, Rob had already entered notes into my account that attempted to stonewall any attempt to find an amicable solution.
At the end of the day, Rob may even be correct. However, it does not change the fact that his employee told me something and that Rob did not stand behind it. Terrible management, incompetent customer service.

The staff were very friendly and helpful when I traded in my old phone a couple weeks ago, and they made useful recommendations regarding my current plan (without being too pushy with upselling). My visit here was far more pleasant than those I’ve had at other retailers, and I would recommend this location without hesitation.

I have about had it with Verizon, I spoke to them yesterday and they informed me that they would be giving me credit for something that they messed up. I was to be given a credit of 27.00 and it reflected on my bill yesterday, today is a whole different story. They only credited $ 11.13 and did not inform me that they were not going to credit the amount that we had originally discussed.
So I am not sure that I want to sty with a company that nickel and dime’s you for every little thing. You upgrade your phone and they charge you $ 30.00, when you just paid however much for the phone. Everything that needs to be done with your phone, they are charging you for. I know when my contract is up, I will be looking to go to another company. Maybe I will get better customer service there, since Verizon does not know what that is.
This is for Verizon to review, as I am attaching what customer service means:
customer-​service

noun1.
The definition of customer service is the assistance that customers receive from a company or its sales staff. Supporting customers through the process of selecting, purchasing, and maintaining a product or service can be done by hiring knowledgeable employees, providing online or telephone support, offering generous return policies, or including warranties that guarantee customer satisfaction.

Marcus (not sure if I spelled correctly) is very friendly and will go out of his way to ensure you are satisfied. I had a very pleasant experience dealing with him when getting a pre paid plan.

Luis was very helpful and friendly in picking out an Iphone 6 cover. The location is great for me since it’s right near my house. Parking may be hard to find during peak hours, which the manager said were around lunch and after dinner times.

Eric the manager was amazing. Super helpful and hooked me up nasty style. Def recommend him.

Tonisa (the manager) and Isaac were extremely helpful in fixing a problem that I had spent hours trying to deal with over Verizon wireless chat/​phone customer service. They initially ran into the same problem, but after spending a few more minutes looking into my account, they found the required information (which had been apparently hidden away in a different section — I’d give a 1-​star to Verizon systems if I could). They took the extra time to try different approaches, even though I brought in a new phone that wasn’t purchased through their store, and they probably made no profit from helping me out today. It’s actually a Verizon corporate store despite being a kiosk in Ogilvie center and it’s got limited merchandise, but I would definitely come back here for any kind of service and purchase.

Although I’ve never actually been here, I have had dealings with the manager who is awesome. My survey for another store was accidentally routed to this store. Although, my issue had been resolved and had nothing to do with this store the manager, Tanessa (sp?) called me to see if she could be of further assistance. She noticed I had been a long time Verizon customer and wanted to make sure I had been taken care of. She not only patiently listened to me, she looked at my account and was able to offer me with a current money saving offer available to me that I was not aware of. Thank you for your excellent professional and caring assistance.

WTF kind of kindergarten company doesn’t open what is essentially a business-​support store until 8am when probably over half of the business people who travel through the train station do so before 8am?