VISANOW Global Immigration

My company used Visanow to transition me from a H1B to a green card. I was very afraid as I was the first in my company to use Visanow and I was convinced they’d screw everything up. However, my experience with them was great. The website is friendly and communication is very quick. It is clearly stated on the website what documents and information they need from me and my employer. I had an efficient HR person who handles things well from my company’s side, and I took care of things on my side. If we have a question, someone on Visanow usually gets back to me within the day or next day. Only problem is we do not get a dedicated lawyer, it seems like different paralegals or lawyers are overseeing the case at the same time. This is frightening especially if you prefer one person to handle everything. Sometimes I get a different answer from different people, which makes things a little confusing. But I do my best to make things easy and keep my case simple.
My PERM process went by very smoothly and we are currently applying for the I-​485. If/​when my green card arrives, I will change this review to 5 stars. I would recommend this company for those who are dealing with work visas.

Horrible, horrible experience overall. I was working with Visanow to get an employee on board with my company. This was our first experience with sponsoring an employee so we needed all the help we could get. We were also on a time crunch so we needed to get the process completed as soon as process. That was our first mistake, these guys take days to get a single response back. They of course didn’t get the packet completed in time so we spent more time and money and delayed flights and the applicants time.
We scheduled the flight a week later since we were told the packet was almost finished and we thought several days were sufficient… mistake number two. They barely got the packet completed the day before our employee had to fly out and to add salt to the already big wound they told us «they could not guarantee the work» because they felt like they were being pushed to quickly.
Move to next day during the interview with the border agent, they denied the packet based on clear submissions and omissions of the visanow counsel. In fact, the whole TN1 Nafta Rules were clearly overlooked as the very description of the Nafta required position (consultant manager) wasn’t described how it should be.
Long story short, I ended up having to personally get the package from Visanow and manually adjust it so I could set it up for the border agents. I had to read all the rules and regulations and completely re-​manipulate and add to the packet. After 4 attempts of going our poor employee going to the border and being humiliated each time we finally got the packet right so we could get him through.
Also, before that first meeting with the border agent I went into detail how I was frustrated with the services received and how we couldn’t get a guarantee on the work done. This was with our account manager, Kurt T. During that discussion (at least on my side) the assigned account manager started yelling at me telling me how we made it difficult by putting pressure on them and how everything was our fault. I had to calm him down and remind him that this wasn’t personal but a business issue and there was no need to get so upset. He then went on to tell me that «they spoke to upper management» and they would no longer be assisting us with this case. They did however offer to assist further if we bought another packet for $ 1200… wow, these guys were unbelievable.
Never in my career have I ever worked with a company so quick to take your money and so slow to offer assistance. My suggestion, their are several other reasonable and much more helpful sites out there, steer clear of these guys.

Great service and very quick response. Their online website was upgraded last year and ease of access to it is very smooth.

Worst immigration lawyers ever. Their customer representatives don’t know about the progress of your case and keep giving a generic reply.

could have been faster! 1 respose a day is a time killer! otherwise meticulated reply and work done.

They very prompt in responding to queries. but very slow in processing. so far its the slowest process experienced by me. they are just not up to the standard. I have lost my trust in them .
If you have crunch of time then I would not recommend them.
Thanks

The team is excellent and they are very responsive and quick.

They are very efficient and responsive.

It was a great service by visanow. I appreciate there work.

Excellent team, strongly recommended. They have a very good portal and a step by step process. You can post questions and you will get a detailed response within a day.

I am using VisaNow services since last 3 years for my working visa, visa extensions, green card processing etc. and I have wonderful experience with them. They have professional team who always helped in case of any doubt or query. The website have excellent chat, communication, alert features. you can upload you documents thro website and it will be there always for future reference under your account. overall it’s best immigration service provider.

Visanow assisted with my E3 application process to the USA. The communication was prompt and clear. The checklist style interface makes the convoluted US visa process a lot easier. Thanks

The online workflow concept is good, but the quality of legal service behind is below average. There were instances of innacurate information resulting in business disruption. Also included is neglegence of paralegals resulting in loss of sensitive documents and significant after effect.

Sarah and her office called me a few times after reading Unilocal to apologize for my calls slipping through the cracks. I let her know that this was too important of an issue for me and I had already chosen different counsel. But, mistakes can happen sometimes and I really appreciate the effort that they made to apologize and make things right. I would give them ²¹⁄₂ stars but this was not an option.