Weber Furniture Service

Weber Furniture quoted me a delivery price of $ 85 each way and then changed it to $ 125 each way. Then they claimed they would «honor» the $ 85 quote, but raised the cost of repair to cover the difference. I let them complete the repair, but I will tell anyone who will listen about their shady business practices. If you don’t like being cheated, don’t do business here.

Brought in an antique slipper rocking chair and an early 20^th c wood salad bowl. Chair had cracks at the seam and the bowl had two cracks. They did a great job fixing them and both are good as new. Reasonable rates too and fairly quick turnaround. Thanks!

A quick summary: Mindbogglingly bad customer service. Outrageous prices.
Several years ago Weber repaired some woodwork in my house and did an okay job. Since then, I’ve gotten a quote to reupholster a couch (astronomical, in part because they insisted on rebuilding a couch that didn’t need it, and done perfectly for a third of the price by Upholstery by Jorge).
Two weeks ago I asked for a quote to repair the legs on a mid-​century daybed (basically a bench). They asked me to bring the daybed to them (kind of weird, but not too big a deal since I live four blocks away and I was planning on having them do the work regardless — of course making the stupid assumption the quote would be reasonable). It took them two days to get me a quote for over three hundred dollars, which seemed very high; I asked Joanne to detail the quote (cost of materials, hours of labor, etc.) and she could not give any basis. They also told me they would charge a minimum of $ 60 for delivery (again, four blocks away). I asked them to see if they could do any better, give me some factual basis for the quote, or at least throw in delivery. Joanne told me she’d call back. I waited two days, no call, so I called on Friday, to be told that Joanne was out and would call me on Monday. No call on Monday, so I called again. She had no additional information about the quote and would not make any movement on the price (except to throw in the cost of brackets; apparently the cost of materials was not included in the original quote). I asked if they would make a concession on the delivery, and she hemmed and hawed until I said I would come and pick up the piece and didn’t want them to perform the work. Her response, «Ok!» Way to try to keep a customer.
My plan to have Weber do the work regardless of the quote was totally changed by both how ridiculous the quote was and how awful their customer service is: failure to call when they should, failure to understand their own pricing, failure to work with the customer to a reasonable deal. The work is now being done by Furniture Revival, who is doing a lot more with the piece (including refinishing part of it) for a fraction of the price Weber quoted me. When Furniture Revival picked it up, Weber had put white masking tape on the piece (no idea why), which leaves residue behind that will have to be cleaned off. I really can’t warn people away from this place enough.

I was recommended to this place by my moving company. They told me this was a business that was very high end, dealt with a lot of designers, and had high quality of services. I drove quite a distance to come here and when I walked in I was shocked. The front office was dirty, cluttered and old looking. There was a woman at the front desk wearing a dirty Mickey Mouse sweatshirt and reeked of smoke. The other woman with the white hair was obviously trying to pretend she didn’t see me but the sweatshirt lady told her to take care of me. When I started to explain what I needed I was interrupted multiple times and was talked to like I was a small child. Then she was snappish and ordered around a man that came up to get one of my items out of my car. I later found out this man was THE OWNER.
I have very fine furniture that I am very proud of and want people that are professional to care for them. don’t know what kind of business this is, but I would never trust my antiques with this place.

It’s true. I’m a crazy cat lady. Which means that my furniture suffers at the hands (or should I saw paws) of my fur kids. Luckily, I was able to get my favorite leather ottoman all fixed up by the super AWESOME Carolynne of Weber furniture. She was a pleasure to work with — and I got my foot rest back in record time and without any sticker shock.
I hear that Carolynne is no longer with the company. It’s a total loss :(

Last summer I was at a yard sale and saw a chair that I liked. It had great lines and I liked the wood finish but the fabric was beyond ugly and it was pretty beat up. I got it anyway thinking that I could reupholster it with something simple that would match my bedroom.
Now there’s a reason I was at a yard sale, I don’t have much money. Perhaps that was why the people at Weber didn’t seem so keen on assisting me. I ended up working with Carolynne and frankly she was the only good thing about my experience. She worked with me without being pushy, and was cognizant of my budget. She was also friendly and helped me to pick out something that I liked.
When I went to pick up my chair I actually heard someone in back comment that they thought my chair was ugly. They obviously didn’t think that I heard them but that was totally unprofessional and uncalled for.
So based on my experience I would have given this place 3 or 4 stars. Seeing the reviews below though it looks like Carolynne no longer works here. Since she was the only bright spot of my experience and she’s gone there’s no reason to go here now.

Carolynne was extremely helpful and a consummate professional in helping me with a dining room/​coffee table i needed taken care of.
She was a pleasure to work with, and i’m so glad i have her personal contact information now that she has moved on from Weber!
I will definitely be recommending her services to everyone, and i’ve got a shuffleboard table that i’m hoping she’ll be able to get her hands on soon!

Very mixed customer service, poor communication.
They held my table for 3 months without contacting me (original estimate was 4 weeks). I wouldn’t have minded the extra time, except that they never called to say «we’re waiting on a part» or whatever.
Although they may have done a good job on the furniture itself, and were friendly, this waiting experience was frustrating. In a situation like this, a discount (at least on future work) or something like that would be the right thing to offer, but I got nothing — and for that reason, I’ll be looking elsewhere for future services.

Weber did an amazing job repairing cat scratch marks on my leather furniture. They handled ordinary brown leather and hard to match ivory leather with ease. I opted for leather cleaning and protection as well. Ultra professional and courteous. Roberto was my repair guy too!
Their service is the best. You will definitely pay for this but if your furniture is worth it then this is the place to call.

I brought in a small antique cabinet. The leg had previously been cracked by movers and when I slid it the leg broke completely in two.
I have no idea of the value of the cabinet but it is of great sentimental value, it belonged to my grandmother and it means a great deal to me.
The reception staff are a little ’”homey” as if it is a family business (it may be) but were friendly and helpful.
I had to be a little assertive about communication (they forgot to call me at first with the estimate, but did eventually do so) but all communication was professional and they were up front about minimum costs etc.
The minimum repair fee is $ 150 and they say the standard turn around is 2 weeks.
I picked up the cabinet today and am thrilled. The repaired leg looks a little newer than the others so if a professional were examining it or you were looking really close you could tell, however you cannot see any sign that the leg was broken completely in two.
The bill was the $ 150 minimum and I feel like it was a bargain. I can’t comment on their work if you have an expensive piece and are worried about value, but if you are just worried about function and the piece looking undamaged then I would say go here in a second and would definitely go back again.

I had Weber Furniture refinish a small occasional table of some sentimental value and repair and clean up an Eammes chair and ottoman set. Granted the Eammes chair work required waiting for parts from Herman Miller or some other supplier, but the overall time to complete the work seemed excessive. Weeks went by with no update and only after I would reach out to call or email them would they provide any information. It took over 4 months between pickup, estimate, negotiation, work completion, and delivery of the final pieces (137 days exactly). Their work is competent, worth a 4 maybe 5 star review, but the total cycle time was very disappointing and frustrating.

I purchased a very lovely antique mahogany dining room. During the course of delivery, one of the chairs was mangled/​splintered. The damage looked irreparable, but I thought it might be difficult/​impossible to find another match. Based on Unilocal recs, I tried Weber. They did an incredible job (you really cannot tell where the chair was splintered) and the chair was repaired in less time than estimated. Also, the staff was very helpful and courteous. I will definitely go back to Weber for my furniture repair needs.

I spent a fair amount of money on an investment piece of furniture, my leather sofa. A year after having it, there was suddenly a 2 inch gash in the main seat area. Undoubtedly, one of my friends. or me. sat down with something in our pocket with some force and, well, there was a hole.
Now, I had no idea who to turn to, and found Weber online. Let me tell you, my repairman, Roberto, was fantastic! He was on-​time, courteous, professional and wanted to have a perfect job. Now, they are not cheap (was $ 225 to fix my sofa, but it was at my home, not in their shop). But they did an excellent job and I will highly recommend them to my friends.
And if, God Forbid, something happens again with the leather sofa, they will be the first and only call I make. Highly recoomend!

I have a sofa that I am emotionally attached to. It was the first «real» piece of furniture I’ve ever purchased. I had it custom made at Domicile about 6 years ago, and when it was delivered, I felt like a genuine adult. Suddenly I understood why my parents would get mad at my brother & I when we would jump up and down like crazed monkeys on the living room furniture. In fact, if I could travel back in time, I would pimp slap the both of us for disrespectin’ the furniture that my parents worked so hard to be able to buy.
So because I actually saved up for this sofa for months and months, I have been vigilant about keeping alcohol, bodily fluids & pet hair off it. And believe me, in my household, keeping any/​all of the above off the furniture is more difficult than one would think.
Fast forward to the present: my boyfriend is cleaning the living room, and somehow he manages to break the zipper on not just one, but two of the sofa cushions. Without a functioning zipper to hold it inside the pillow cover, the stuffing on the top cushion started to spill out, and the foam padding on the bottom cushion was exposed. OMG, OMG, OMG, my beautiful sofa was destroyed!
My boyfriend looked up reupholstery places and called a few before bringing the cushions into the nice folks at Weber. They evaluated the cushions & gave him a price ($ 150 to fix both). $ 150 may sound like a lot for two cushions, but given my attachment to the sofa & the fact that I plan on keeping it for another 5 or 6 years, he paid up.
We picked up the cushions the other day (it took about a week from the time of the estimate to the completion of the job) & they look amazing. I was worried that the cushions wouldn’t look the same after they were repaired, but looking at them now, you would never think that anything had happened. I am in awe of Weber’s reupholstery expertise.
This is definitely not the place to take your IKEA or craigslist sofa. We’re talkin’ about master craftsmanship here, so you’re going to pay for the quality of the work. But I would highly recommend Weber to anyone who has custom made or antique furniture they need repaired or reupholstered.