Windy City Parrot

Well, now after NOT responding to my emails, the owners of this company are now slandering me on social media, while continuing to suppress my reviews and comments. One of my friends (who still gets their emails) said they had an article on their blog and newsletter on the nets in which they claim «we have no negative feedback from any of our customers about bird climbing nets.» I replied to this lie and if you read through the comments, you will see Mitch replies and ADMITS they DID HAVE my negative feedback but uses the excuse that «we assumed it was more Bonnie Jay lies» even though I have NO CONNECTION TO BONNIE JAY aside from trying to purchase HER COMPANY’S net — as in the nets that were PICTURED on the WCP website. His obsession with this woman smacks of mental illness and he goes on to slander AND THREATEN me by stating «As far as I’m concerned — everything you’re saying a suspect because it is the one and only complaint that we have on record for an Aronico net appears that you are in collusion with Bonnie Jay — so tread lightly as you may become part of a very large lawsuit». I posted a reply comment to his, and — no surprise here — it was never published. RUN, RUN FAR FAR AWAY from this business!

Came in here looking for a cage and the woman was super helpful. She explained that she can arrange for an in-​store pick-​up of the cage since they had to order their cages from off-​site. By picking up the cage myself she knocked off a bunch off the price that would normally cover the shipping. She also talked me into sizing down, as I had originally looked at a 36×24 cage for a conure, which she said might be overkill especially as I had already explained we were in an apartment. I placed my order on Monday and it came in on Wednesday. She loaded the heavy boxes into my car and even switched out the deep dishes that came with the cage to shallower ones that would be better for a smaller bird.
If you need bird supplies, this is the place to go! One of the best customer service experiences I’ve had in a while. I will definitely be giving them my business.

I usually order bird food from Windy City Parrot. They are great and the food is always fresh. I highly recommend them.

4 reasons to shop at Windy City Parrot:
(1) GREAT VALUE — good quality at a good price;
(2) AWESOME selection, constantly being improved and added-​to, of everything your parrot could want;
(2) FABULOUS customer service — fast, accurate, shipping, responsive customer service people, informative and amusing posts;
(3) BUY FROM A LOCAL, SMALL BUSINESS THAT CARES ABOUT YOUR ANIMALS, AND NOT AN EXPLOITATIVE, HEARTLESS CORPORATE PET SUPPLY CHAIN THAT TREATS THEM LIKE OBJECTS! We are so lucky to have a business like Windy City Parrot, let’s keep them around :)

Boo. Rude, disorderly, unknowledgable. I guess you never know who your next customers will or won’t be

Received exactly what I needed, water bottle replacement stopper and drink tubes for Lixit water bottles. Fits perfectly.
Fast shipping. Will return to this online store!

I purchased a medium size perch from this company and it broke shortly after the 30 day return policy. When I called customer service the agent said «Well of course it broke. You bought the wrong size!» I explained that their description recommended precisely that size for an african grey. After being lambasted by the customer service agent I spoke to Catherine Tobsing (President) who confirmed that the description was indeed wrong and that they would correct it. However she still insisted there would be no refund, replacement or return allowed. Shortly after that my credit card was compromised and it was traced back to this establishment.

Very friendly. They do mostly mail orders but I’m glad they are open for shopping in store. Lots of food, perches, toys and accessories. Last summer I bought a small cage that I use to bring my bird with me outside on the deck. I buy stuff everytime I come in. I buy things I wasn’t even planning on buying! Great prices, too. Chicago doesn’t seem to have many bird shops, but this one is all I need.

I first went to the Windy City Parrot store a few years ago when I was looking for some toys for my chinchillas. They had such a wide variety of chinchilla-​friendly toys (meaing without plastic parts) at reasonable prices, AND supplies I was able to purchase to make my own toys.
I recently adopted a parrot from a rescue, and the cage we purchased from him was missing a metal food cup from the top of his playpen. I searched every local pet store I could (franchises as well as family-​owned pet stores) and couldn’t find it anywhere. I ended up contacting the manufacturer of the cage and was told each dish would cost me $ 9.50 + $ 15 s&h. I found the SAME dishes at Windy City Parrot for $ 7… and I DIDN’T get gouged on the s&h. I ended up ordering 3 dishes from Windy City Parrot and a small toy for a better value than I would have gotten from the manufacturer. The package only took 2 days to get here, even though I chose Standard Shipping. I was really surprised!
I also like that Windy City Parrot offers discounts for new customers (15%) and that they work with rescues so that a part of your order goes back to the rescue (5% I believe when you go through a link on the rescue’s page).
I definitely recommend Windy City Parrot for all small animal and bird lovers!

Both me and Rex (my Timneh) love Windy City! Fun, great, inexpensive selection of parrot toys. I loved their first location — much more retail-​y, and they had parties for which you could bring your bird! But, despite the new location’s limited hours, I go for fun selections. Mitch and Katherine are totally tapped into the crazy bird community too, so if you need anything, they can help point you in a direction. And they never carried live parrots, so no one got hurt in that fire :) Said they had thought about it, but thankfully didn’t go there!

I’d frequented this bird supply shop when it was still located on N. Milwaukee Ave. I see from the first review that the relocation was the result of a fire. How sad that some of the birds were lost.
Anyway, after having been back in the N. Milwaukee area and not finding the store where I expected it to be, I called the free 411 number (no other way to go. great service!) and was told by the lady who answered at Windy City Parrot that they had moved over a year ago. The new location was not convenient for me and I knew they had a website (
), so I went home and placed an order there (free standard shipping on orders over $ 35!). The order was placed at 10:22 AM. By 1:54 PM I received an e-​mail notification (with UPS tracking link. another plus!) that my order had been shipped. Wow, that was fast! That was Wednesday. The order shows as due to arrive today, Thursday. I don’t think I’ve ever had such speedy service with an online order.
This store carries the best in bird food, both natural varieties as well as the food recommended by a lineolated parakeet (that’s my Iri!) breeder and educator at Brookfield Zoo, Jason Crean (
).
FYI: I now see on their site that they no longer carry any live birds.