Yonan Carpet One

I contracted with Yonan to install engineered wood floors in early June. It is now mid-​November, and the floors have not been finished! I am extremely frustrated with Yonan’s lack of responsiveness. I would never employ Yonan again.
Update: Yonan completed my floors on November 30. Their installer, Dan Miller, did a good job of staining and installing my transitions.

WARNING do not use this company! They don’t stand behind their work. I hired them to stretch out my carpets that had a few bumps in them. One of the workers went mad with a staple gun and put giant ugly staples all over my carpeted stairs. They aren’t even in a row they are just sideways, uneven crazy looking holes all over my stairs. And he went so crazy there are now big dents in the stairs. This is not at all how carpets should be repaired, it looks so low budget and cheap I am horrified every time I walk up the stairs now. And the worst part is they gave me the run around, they kept making me cLl different people and no one would help me. They weren’t at all concerned or apologetic about it. I must have called them 8 times and they kept making excuses. I can’t believe a company here in Oak Park could be so shady.

My wife and I received 3 bids on a carpet runner for our 130-​yr-​old house in Oak Park. We visited the Yonan store on North Ave. and were impressed by the many samples offered to us, unlike the other 2 companies. When Richard came out the following week to take measurements of our front stairway, he spent half an hour marking down each individual stair. The next day, he called to give us a similar estimate to the one that he stated in the store; in addition, he honored an online discount. He said that he’d send Ray, his stair guy, to do our difficult job.
2 weeks later, Ray spent 10 hours installing the runner: we were extremely impressed by his meticulous attention to detail, including curving the carpet to sync with our bannister as it wound around the stairs. No down time existed with Ray’s work; instead, I got the feeling that he’d spend whatever time it meant into the night to finish the job: he left at 8:00 PM…
A reason exists why this company has lasted for 108 years. Yonan offers something that the big-​box stores don’t: quality.
I’ve been working with a contractor the last year to rehab our old Victorian home. My guy told me that an impressive carpet runner offers a «wow» factor to people when they walk into a house. I concur: I open the door and am awed by what I see…

I’m an interior designers and do more carpet business in a month than regular people do in 20 years. I think they need more sisal samples and lines but other than this they have a ton of quality selection and have good installers.

Carpet quality acceptable. Installation team awful! It is weeks later and I am still trying to get service for shoddy installation!

We had carpet installed in 3 bedrooms in our home last summer. Worked with Rich who was very knowledgeable and helpful in selecting based on my priorities — good quality, durability and soft for baby feet. :) The installers got the job done the first try and we are enjoying our cozy bedroom floors. Thanks Yonan! I’ll be back when I’m ready to do my stair runner…

Beautiful store. Outstanding selection. Friendly, knowledgeable & extremely helpful staff (Robert & Laurie). Best of all, the installation of the wall-​to-​wall carpet in my condo was perfection! Clean, neat & professional. Overall, it was a great experience. Could not have been better.

Competent professional work. Adhered to a demanding schedule. Great product offerings at multiple price points.

I have been a customer of Yonan Carpet One for over 20 years. I always receive great service, best pricing and in the end, lovely carpetting. I would go no where else.

Received great service and advice from Rich and his crew when I needed to replace old glue-​down carpet from a flooded basement. Rich is clearly an expert for what’s best in the Oak Park area, given the old houses, etc., and I was fine with paying slightly more for the local knowledge and service. (Home Depot quoted me about 10% less, but wouldn’t lay vinyl planks in my basement unless I paid someone else to level the floor — Rich’s crew handled what was a minor issue as part of the fast job: a crew of three installed 500 sq feet in 1 day, and did a very good but not great job.) See photo.

My family of five moved in to our new house in January. Exactly one week after the move my husband slipped down the wood stairs while holding our 9-​month old daughter. Luckily, neither of them were seriously injured. After I collected myself, I set to work on finding a company to install a carpet runner as soon as possible. I researched carpet companies on Unilocal and Angie’s List and decided to make the trip out to Yonan Carpet One (I live in Edgewater) to see what types of carpet they carried and if they could install the type of runner I was interested in. When I walked into the store I was greeted by Rich and Laurie. I told them I was looking for something contemporary/​modern, preferrably stripes. They dug through all of the samples with me to find five or six options that might work and with their help I settled on a plush, high-​quality wool carpet – they sent samples of the three that I liked the most to my house so I could be sure after placing them on the stairs and that was very helpful. After I made my final decision, I called Rich and he came out to my house the next day to measure my stairs. He called me the following day with an estimate and to go over installation information. As a careful consumer, I called one of Yonan Carpet One’s competitors for a quote on the same carpet installed as a runner. Their quote was slightly less expensive that Yonan Carpet One’s quote, but something about the sales people and my conversations with them didn’t sit right with me, in stark contrast to the feeling I had after speaking with Rich and Laurie at Yonan Carpet One. So I decided to pay a bit more and hire Yonan Carpet One. I’m so glad I did! My runner was installed in just over a week from the day I first visted the store and I love it. No falls down the stairs since and the carpet feels great under foot. I would highly recommend Yonan Carpet One. Thanks, Rich and Laurie!

ONE) GIVING & receiving excellent customer service is quite important to me (.)
2) I’m a new home owner, seeking carpet (for 2 rooms — bedroom/​closet) w/​in a certain timeframe.
3) Yonan Carpet One (YCO) is only a few blocks from my house and the place has been situated on that corner for as long as I can merember.
3) I stopped in one evening after work, and explained to Laurie (Flooring Consultant) what I was seeking, my price range, etc. She was VERY helpful and showed me the choice of carpets I would more than likely chose from in my $ range, most important, TO ME. Well, she mosied on to say something to the 4) guy about my carpet seeking situation and for some reason, I got a –vibe when I saw him see me, HMPH. And, I’m going to leave it@that (.)
4) Fast forward a few weeks later, and what I thought to be a –vibe, didn’t deter me from returning a few weeks later, w/​a much needed swatch to match w/​carpet in hand, I entered YCO and this is how it went:
I didn’t see Laurie so I proceeded to the rear of the store where the –vibe guy was (NOW w/​the, I’m going to look you dead in your face and see you standing there and then quickly look away EYES). Wow, who would have thunk it, as there was a gazillion folk in the place… NOT, only UNO, ME.
My loud enough so he could hear my verbal reaction, «I guess I’m invisible.»
His verbal reaction after a few minutes, «May I help you?» I had walked to the front of the store… browsing.
Me, Cee — «Is the „very helpful“ Laurie in?»
He — «She’s at lunch and will be back in…»
Me — «I’ll come back when she returns.» I sat in my car for over 20 minutes debating w/​self on what I should do. Bow down and order from YCO w/Laurie’s help, minus the –vibe guy, or keep searchin’? I decided to keep searchin’ and AM SO GLAD I DID!
5) Carpet burn me once, shame on you. Carpet burn me twice, NOT! Accepts Credit Cards? Dunno, as I took MY BUSINESS, «elsewhere»!

In a business category where there are more than a few sketchy characters, Yonan is a real diamond. Family run and Chicago based, Yonan is top-​shelf. Nice showroom, no pressure, and a great selection of maufacturers and styles. The biggest selling point is that the people who works there are «lifers»…flooring is their chosen profession. They offer helpful advice. Price-​wise, I felt I got a very good price for what I got. They were able to knock down some prices and upgraded padding. I have no doubt that they would/​will stand behind anything they sell

We’re going through a home improvement binge these days, and new carpeting is on the list of things our little Money Pit needs. So we went to Yonan Carpet One and sweet, patient Carmen helped us out. After much back-​and-​forthing, we narrowed it down to three choices, then we had to rush off to a dentist appointment.
Some people have the vision to know exactly what will look good in their homes. I am not one of those people. So customer service counts for a lot. The only problem is that their carpet takes three weeks to deliver. I want instant gratification, dammit!