Z Gallerie

It’s never fun, nor easy to write a bad review, but unfortunately I’m hoping it makes me feel better about the past 48 hours. I went in on a Saturday with my wife to look at couches. They have some gorgeous stuff and the staff are extremely friendly. So much so, that we had 3 to 4 different people stop by and tell us about the piece we were looking at or sitting on at the time. After heavy debate, my wife and I landed on a couch. I asked Latoya, the woman who helped us, when we could expect a delivery and was given a 8 – 10 week time frame. Great. (Not really, I’ll get to that in a second). Now here’s where things really start to go down hill. I approached the register and paid. Upon looking at the receipt, I noticed the bill was $ 1,000 over charged. Not $ 1.00. Or $ 100. But $ 1,000…yeah I know. So, I asked Latoya for a price breakdown of how the $ 1,100 couch became a $ 2,100 couch? She said, oh I charged you for the chair as well which was $ 1,000 itself… You didn’t want the chair? I was stunned. We had never once talked about the chair. Like at all. How could she assume I wanted to buy it? Truthfully, it didn’t feel like an honest mistake, especially if they work off commission, and that’s a bit shocking coming from a place as high end as Z Gallerie. After getting a refund and multiple apologies from the manager, I walked out shell shocked, but excited to get my couch. Now, remember the 8 – 10 weeks Latoya told me. Well, today I get a call from the warehouse telling me it’s going to be 12 – 18 weeks and that the person at the store quoted the wrong timeframe. I couldn’t believe it. Still don’t. I’ve never paid that much money and felt so cheated at the same time. Just be cautious when you visit, hopefully the same thing won’t happen to you.

FABULOUS!!! I just love this Z Gallerie so much. The staff here are much more knowledgeable about the product than the other Chicago location. Also, the layout here is much more thought out and I love how impeccably designed the tables and beds are. Z Gallerie is my go to home décor store. Pier 1 is too matronly. Crate & Barrel is too mid century. IKEA is too basic. Z Gallerie is modern glam personified. Cannot go wrong!

Great art work selection. Wanted to decorate my apartment a little more and found some great sculptures and art pieces at reasonable prices. Their displays are so creative and over the top. The staff is friendly and helpful– they helped order an art piece for me that wasnt in store. I am not sure of the quality of the furniture but its very pretty! I also bought some chargers and napkins to decorate my dining room table. Cant wait to see how all the art work and accesories come together!

worst customer service in store and online as well. they do not know what they are doing and have messed up so months that I am still dealing with things months later! avoid this store at all costs!

I really, really wanted to have a good experience with this store. I walked in one day and ordered a dining room table. I set up delivery and had a little bit of a hard time getting it delivered. I had to call back four times to give them the same information over and over again, but I let it go. I finally received the table and immediately went to the store to tell them that I was so sorry but I just didn’t like the table in my space. The associate manager (Clint) assured me that he would help me find something that I liked more, but warned that there might be a restocking fee. I told him that if the fee was waived, I would gladly look around but if there was going to be a fee, I would probably also look elsewhere. He went back to the store manager and told me that they would gladly waive the fee and I picked out new furniture.
I then called the store on Monday in order to set up the swap and was told by another assistant manager (Kiera) that I was misinformed and there would still be a 10% restocking fee. After getting frustrated explaining to her that I was told otherwise and this is bad customer service, she told me that she would take care of the issue. I thanked her and moved forward with putting in the new order. Then she informed me that she was still charging me the 10% restocking fee and that there was nothing she could do, but she would have the store manager call me. I waited 4 days and never heard back. I then called customer service to schedule a pick up, at which point customer service told me «Oh, that’s weird. There is a note here that says that there won’t be a restocking fee if you re-​select furniture.» I thanked the customer service rep for letting me know but i just didn’t want to do the back and forth anymore and asked to schedule a pick up.
The moral of the story is, they have some really nice/​reasonably priced stuff in the store, but I would not recommend ordering from this particular store at the Roosevelt Collection in Chicago. Maybe just go look in the showroom and order online. The customer service people on the phone are actually really nice and probably do a better job handling orders than the actual store.

I’m not a big shopper, not a fan of shopping at all but went into Z Gallerie today at Roosevelt collection to look for a bed. I was completely surprised by how nice the staff was even though they were super busy but one person in particular stood out and made me feel comfortable and welcomed. As a Restaurant Manager I know what good customer service is about and she was a stand out. Good product info and fair prices. I would recommend shopping here and definitely ask for ann.

Just finished decorating my new condo in mid-​century modern. All the room needed was Don Draper sipping an Old Fashioned… and one outstanding, large piece of artwork for my last blank wall. Had planned on something original, but I’d blown the budget on furniture and flooring. Which is why I headed over to this Z Gallerie.
I don’t think any store in Chicago has a better selection of moderately priced artwork than Z. Twenty minutes after I walked into this one, I walked out with an awesome piece. They were having a sale, which was an added plus. And because there were a few small scratches on the sides of the floating fame, I asked for (and was given) an additional 10% off. (I always ask for a discount, even if the damage is barely noticeable… all a store can say is no.) I touched up the scratches with brown wax shoe polish, and they disappeared.
I’ve never bought furniture here, as a lot of it looks like it belongs in the homes of the Housewives of Beverly Hills. And the scale is too large for most city condos. But recently, Z has brought in some less glitzy lighting and decorator accessories. I fell in love with a couple of the awesome orbit light fixtures, too late as I’d already bought a fixture someplace else. And I would have walked out with one of their outstanding wall mirrors if I’d had a wall to hang it on.
It’s usually a self-​serve shopping experience… every time I’ve been here the few salespeople have been behind the counter, either on the cash register or the phone. They clearly need more staff. Parking is underground, in the maize below the Icon Theatre.

I ordered about $ 2500 worth of furniture sometime in late November 2014. I as initially told items would be in by Dec. 6, 2014 and Dec. 24, 2014. Was again told Jan 6, 2015. After speaking to staff at the store I was told late Jan 2015. Well here it is Jan 16, 2015 and I still do not have all the items I ordered. I was told if I cancel I would have a 25% fee. I was told some of my items were in but my tables did not have any glass tops. Now what good would a table base do me? I refused to have a partial order sent to me, especially one that was far from functional. They offered 1 lamp to be delivered, I declined as I was told they both would be in at the same time.
They offered to waive my delivery fee. Wow? After two months of waiting I wasn’t even offered 10% off my order. This is beyond sad. It’s what I call the when we have your order we will do what we want when we want. I understand that you do not have a warehouse and place orders with your vendors as they come, but this is piss poor customer service. My decorator really spoke highly of your products. I guess if you can’t walk out with it at the time of purchase it’s not worth it. Is rather lose 25% than give you my $ 2500. But I guess you have to make money some how, since you don’t deliver on you promised dates. Each time I had to call to check on my order. Not once did my sales person Tiffany call me as she agreed when I placed my order. I also ordered another $ 1000 worth of items I did receive, which lead me to believe you were true to customers. I guess I was wrong!
If you can not take it with you DO NOT ORDER FROM THIS STORE
Patrena McGee

I ordered something online that arrived damaged. Rather than go through the hassle of taking to fedex to return I went to my nearest z gallerie and this was an even bigger hassle! The manager on duty is the only one able to do online returns. She didn’t even say hello to us, ask us why we were returning or even make eye contact. She treated us like we were cheap peasants making a return. Well, this little girl should have stayed in school so she could learn basic math because she completely refunded me the wrong amount THEN charged my card again to redo the transaction only to refund me half the amount THEN claimed to have refunded me the correct (which didn’t happen)… NOW I have 2 charges on my account for an item I don’t even have! WHAT A HASSLE… I guess it’s my own own fault for ordering online but I will never go back to this location after this horrible customer service! Now I’m stuck calling their customer service line to have this issue resolved… I guess we’ll see how that goes hah!

I typically shop at other z galleries, but today my brother introduced me to this location. He swears by Ann and I can see why. My brother has purchased several pieces which she assisted him with. She was amazing and she just earned a customer for life. The retail itself has a lot of selection. Stop in and see what I mean.

One small purchase = huge catalogs for many years This store offers plenty of ideas and many reasonably priced items. However, once you buy something you’ll receive a huge catalog

Love the concept of this store, modern, elegant yet fun design! The service here is great! They’ll make sure to show you all options, understand your style and suggest ideas that really do fit your look and feel. Come here for fun gift ideas, design inspiration, cool pieces to add to your home.

Purchased a chandalier recently only to get home and discover there were broken pieces and no instructions. No idea if I even have all the pieces. Called asking for an exchange and was informed I could place an order and the chandalier would arrive in approximately 4 – 6 weeks. Hopefully, but definitely not optimistic that my other pieces will arrive in good condition. Not my first negative experience with this place but I gave them the benefit of the doubt trying not to label them the first time around. Hah!

Totally different products in here. I love it! The staff was very helpful and so welcoming. I had a great time «shopping» and I decided to grab a new couch. I would recommend to anyone who wants something different for your home. I have secured, a new kitchen table, couch and wall art all here. It is really great stuff!

This is a place you have to hit if your are looking to make your place have a more Modern/​luxurious look. I had no intention to come in but the wall of art pulled me in. They have something for everyone on this wall. The avid traveler, animal lover, aviation enthusiast, or just a person who has a taste for something different. I love the accent pieces that are throughout the store.
If you think that your place is missing something, you are sure to find it here.

So after purchasing my home I feel the need to purge. Z Gallerie is one of my favorite stores for special home items but quite frankly the quality has gone way down. I purchased my chandelier from them and I adore it. Other décor items… mmm not so much! I think you just have to pick and choose and do your homework.
I have my eye on a mirror and some bedding. Let’s see if they go on sale anytime soon.

LOVE THE Z
This is honestly one of my favorite stores. I bought my first couch lounge at the Z In Old Orchard about 15 years ago and I’ve been buying stuff ever since.
I even cried when they closed the location down the street from me in Lincoln Park. That was a sad day. But now there back in Chicago and I’m happy again.
This store has some cool stuff and I love they have a sense of humor too. Check out there selection of funny books. I cracked up reading the «Go the FOK to sleep book». This is perfect for any parent who has a newborn baby. I also high recommend you go to you tube to search: Grandma reads, Go the FOK to sleep… you will be laughing your butt off. It’s an instant YouTube classic. My little girl and I sat in the couch checking out the Fart Guide complete with sound effects to put a fart sound along with a title. Flight of the Bumblebee was really funny. Every shopper that walked by us was smiling. It was great to see people laughing at us having a Daddy/​Daughter Moment and not giving us dirty looks.
Now for the real reason we really came here. Originally I was suppose to stay in the car but I can’t resist the Z ever. I put the pressure on my wife who was about to buy a whole dinnerware setting for 10 people this Thanksgiving but she wasn’t going to tell me. First she told me we were only getting one plate, which turned into to two different size plates and then soup bowls. So after the initial shock of it all, we made the purchase. You can understand why I was sitting on a couch reading a fart book with my little girl. My wife really wanted the dishes and it was one of those times where I wasn’t going to win this battle. So I had to make a retreat.
The staff was really nice and packed each dish in bubble wrap and then put them into two large boxes. They even held on to them, while we went shopping elsewhere. When we were ready to pick them up, they wheeled them outside, as we parked in front of the store. Great customer service all around but after the cost of the dishes I wouldn’t have expected anything less then this.
The store is located in the Roosevelt Collection. The mall is amazing. Check out my review of it with photos because it will compliment your overall experience here. Also the parking is currently free but call first to check on its status because it says for a limited time.

Quick notes on furniture shopping:
Very similar style to Jonathan Adler — Hollywood/​Malibu chic, but some of the pieces didn’t look as polished or solid. Their metallic colors could look like a Hollywood Halloween mansion too — fine line there. I did like dining chairs, in non-​metallic colors ha, but still trying to figure out quality. Some of the reviews for their sofas are not flattering… Service was helpful.

As someone who use to work for this company a while back, I was interested to see what Z Gallerie was up to now! I hadn’t been inside one for about 6 years and that was at the ever changing «is it open or closed» one on North Avenue.
In any case, the woman who greeted me was super kind and passionate about Z Gallerie. That shows for sure. There was a man behind the registers who was more on the seemingly cold/​annoyed side though. I think just asked me if I needed anything because I was standing in front of him looking at the gifts in front of the cash wraps.
Z Gallerie as a company, honestly, not much has changed. I’d say over half of it I saw years ago. Except they seem to like more metallic now. Lots of shiny golds, silvers and rhinestones. Not my taste, but I’m sure it’s someones. The artwork is still decent and with a decent price on most.
I’ll continue to stop by when shopping the Roosevelt Collection though — and it’s nice to see that Z Gallerie didn’t entirely go out of business and is still thriving.