Boards On Nord

My experience with Nord Boards has been absolutely atrocious, particularly with their customer service. I would not recommend anyone ordering from here.
My grandma ordered me a board online for Christmas. I have no idea how prompt the delivery was, but when I opened the box Christmas morning they had sent the wrong board. We contacted them immediately about it and heard nothing for several weeks. My grandma had to contact them again to finally get an answer. We wanted to be able to ship the board back from my house, where it was, and have the correct board shipped back to me. After another couple weeks, and their demand that we send pictures of the board, we were finally supposed to have been sent a return shipping label that never arrived, and that would have had the wrong address on it even after they asked what address should be used. After a few MORE weeks they sent the correct shipping label to the correct email, and we shipped off the board. We now finally get an email back from them saying they’ve refunded her money, not exchanged the board. This was apparently because I did not put a note in with the box, even though they never once asked for one, and they have it in their customer service email records at least three separate times what was supposed to be done with the board.
In summary, this company failed to correctly fulfill the original order, and was anything but prompt and attentive in their customer service. We have had to jump through hoop after hoop for two months now, and have never once gotten the result we were supposed to.

I ordered a $ 277 long board with 1 – 2 shipping to ride with my 7 year old nephew who got his first skateboard. I ordered the board on the 27^th of December. The website says most boards go out in one business day. I paid for express shipping. We were visiting family in Texas from England. The board was never shipped. I’ve called and gotten a message multiple times that they are closed until the 27 of December for the holidays and again for a day on New Years. It’s January 5^th. I’ve emailed multiple times and left messages. No one has called me back. No one has emailed. I’m reporting them for fraud. Do not order from this company

It’s always so funny when I get judged in skate shops because I don’t look like a skater at that moment or have my board with me LOL.
Perhaps I’ve got loot, and even though I may not look like your quintessential doesn’t mean I wasn’t going to spend some money LOL. Not no mo! Lol
Thanks for the disregard! Ha ha
:-P

Terrible service, will not back product after it failed within one month tried to blame it on wear and tear! What ever happened to customer service? Would not recommend shopping here.

I’m a mother trying to get my son a long board for his perfect attendance and graduation from 6^th grade. I thought to myself that I’d like to buy local so I went to buy one at this place. As I walked in the store there was a guy sitting there not doing ANYTHING, I thought to myself «Great he will be able to help me understand what I need to buy». Boy was I wrong. It is super sad that someone doing nothing doesn’t want my business. This person was not
only unhelpful he was condescending and even at one point asked me if I had a smart phone because I could go online and see his prices!!! Are you joking me? It was at that moment that my daughter and I looked at each other and decided we weren’t going to beg him to sell us a board. So we walked out never to return! I then took my money and went to Chico Bike and Board (also local company) and bought a nice board there and they helped me understand what I needed. So I bought all the extras he will need. Wow. Why would I BEG someone to sell me something? DO NOT GO TO BOARDS ON NORD UNLESS YOU WANT TO SHOW SOMEONE HOW NOT TO ACT. I’ve never posted something like this as I believe in positive things but this isn’t ok. If I could give NO stars that would be better

I don’t do many reviews but I feel customers should know about my experience. I bought my board online and It was delivered with a crack on the wood where the truck bolts were over-​tightened. That was probably because they didn’t put the pads in that I ordered and payed extra for. The worst part is that they offered to replace the board but only if I removed all of the parts and they said nothing about the pads. That shows me that they do not listen to customers and are unwilling to make business dealing right if they have gone wrong. If they send a customer a damaged product, they should send them a replacement right away. I am mostly disappointed in the attitude of the staff there in their dealings with me on the phone and through email. I am still waiting to see if they are willing to make it right and if they do I have faith more people will support their organization.

I have been skateboarding for awhile now, been through many skate shops around California and beyond, but these guy are by far the worst I have ever visited. First off, the front door wasn’t even open during normal business hours and I had to go through the back after waiting for someone to come open the door. They seemed really bothered that someone would actually visit their piece of shit shop and spend money there. I should have left then and there, but I really needed trucks and wheels, so I endured the precious snowflake «helping» me out. The guy had no clue what he was talking about and tried to sell me longboard wheels for a street board and claimed that Indy didn’t sell low rise trucks. Then the snowflake says they are mainly an online company now and rarely do any actual business inside the store. I can see why. I then asked if I can set up my board inside the shop, which has never been a problem every single time I have been to a skateshop. The special snowflake said no. I then explained I wouldn’t need his help to set it up. He said they were really busy, which was a lie as about 5 employees were sitting in the back talking and doing fuck all. I was done with their shit at that point, paid for my overpriced gear, and left. You can bet I will never visit again and will warn everyone to avoid the hell out of that place. I know you guys cater to douchebag frat bro’s pushing mongo on longboards around Chico, but you don’t have to sink to that level. Avoid at all costs.

Boards on Nord has impressed me with their website and customer service. I have called their help line a couple of times and been greeted by the same man, who offers advice and help. I am planning on buying my board from them and I advise you to do the same. I will (probably) write another review once I actually purchase my board on the quality of shipping and billing.

Still 5 stars for this board shop. I bought 2 boards from these guys, a Sector «9 Star» complete. Great board but then eventually I went in to build another board. Landyachtz Carbon Mummy deck, Bear trucks, Yellow InHeats & BOOM. Great service, nice pricing on the new board.

I bought a board online from this shop for my boyfriend’s birthday. The customer service was truly amazing. There were some problems with my billing info, and they were great about calling me to get it straight (and not giving up, because I’m a pain to get hold of). On top of that, there were problems with the delivery (caused by FedEx and not the shop), which led to FedEx leaving it at my door without consent, with an odd note, and apparently the package being stolen. As soon as I got it straight with FedEx, Boards On Nord jumped on the issue, and got a replacement sent out that day. They also thought to have it held safe for me at a FedEx office close to my house so it wouldn’t happen again. Well packed, the board is well put together, great quality, and made the birthday guy very happy. Thanks guys!
FedEx… –5 stars, Thieving Neighbors –1,000 stars, Boards On Nord 5 STARS AND BEYOND!

I just recently ordered a sector 9 shattered board with bone swiss 6 bearings and orangatang wheels. The customer service was excellent and the board arrived to my house within 3 days. It is an awesome board and definitely the best price compared to anywhere else I could have gotten it. I also talked briefly to one of the guys in the store via phone and he seemed pretty chill and helpful. I would definitely order from them again.
My board ended up costing me around $ 230 total including shipping. Also like Christian mentioned, the website is really easy to use and navigate. I used a credit card to purchase.

This is a review based on my online experience; this is not for an in-​person retail store experience.
I ordered a Arbor KOA Fish longboard and, with free shipping on orders over $ 100 and a $ 10 off coupon, got the best deal around. REI wanted $ 169 + tax for the same board. I got it for $ 129 shipped and no tax. So, pricing was great.
The website was simple and easy-​to-​use. They let you use PayPal which is convenient.
Communication was immediate; letting me know that the order was received and the next steps in the process. Shortly thereafter a tracking number email was sent to me as well.
From CA to WA shipping was 3 business days. The longboard was packed well.
The board was assembled and aside from a couple nuts that could have been just a tad tighter on two of the wheels, everything was put together well. I saw no obvious signs of damage from mishandling.
Overall my experience was great with Boards on Nord and I would buy from them again.

I have visited this store 2 times in the last 2 months (my bf is a avid skater) and each time I have come into this shop I have been met by a young man who acted like I was bothering him when I asked for any kind of help.
The first visit I bought as a gift for my bf a complete skate board. When I asked if I coukd see a few decks the guy acted like it was a hassle he had to get off his computer to help me. When I asked about a different type of bearing for the wheels he coiuld give me no information on the product. I am not sure if this is because I am a girl or because he was just an idiot. I spent about $ 150 bucks on that trip and left with a bad taste in my mouth.
The second visit was to ask for a donation of a used deck for a small less fortunate child that my BF is mentoring. I come from Santa Cruz and I can tell you all the shops there have PLENTY of used decks, trucks and whatnot from when people buy new boards. They are always looking to help the youth out and often times will give those decks to kids who cant afford new ones. This was how my bf supported his skating habit in the early years.
When we went in to ask for a donation the same guy was sitting there and gave us the same bad attitude and acted like it was a HUGE deal he had to get up to look. When he returned he handed over the crappiest board I have ever seen. HUGE cracks and not really usable.
I can understand the skepticism when people come in asking for something for free but where we come from the skate shops support their community. We are trying to give a less fortunate kid a chance to get into a sport which can keep him out of trouble as he gets older. We will NOT be returning and we willl be telling every skater we see at the Chico skate park to boycott this shop.