Build.com

If I could put zero stars, I would.
offers horrible customer service. Don’t do it!
Their return policy is not geared toward customer satisfaction. However, that is what they say they strive for.
Don’t make the mistake I did. This is my first Unilocal review, but I feel it is necessary to share my experience this time.

Well, all I can say is that I ordered twice, two batches of Blum European hinges. They sent what I ordered, on time, at a fair price. Having read the negative reviews, I placed a small «test» order before placing a bigger order, because their return policy seemed less than customer friendly. Having read all the reviews to date, if it seems like something that would be difficult to impossible to return, that may be problematic. But if I was pretty sure I kew what I wanted (the specific part) and if not it will all fit in a Priority Mail box to go back, I’d order from them again.

I highly recommend them for all things one would go to Home Depot for, although it’s all online and you might have to see it in person at Home Depot. They are unbelievably good in customer service, helpful, have everything in stock and at their fingertips. A guy there just noticed how many things I was returning and asked if I wanted him to bundle return labels together on similar items even when I have been ordering returns one day after another. They’re even helpful in choosing things, and their computers actually work… really fast. Particularly Julie Brennan and Randall Maryott, and Trevor, who was also great. Every contact with them has been excellent.

This is truly a buyer beware story. The two star rating is because I have ordered several things that arrived on time and as promised. HOWEVER, they charged me for a $ 1400 purchase that was NOT delivered. Many calls and emails over the past several weeks have resulted in multiple promises to make it right — but the credit has not been issued. I am not sure the the small savings you can get (and probably most big box stores will match their prices) are worth this kind of horrid service — and dare I say it… scam! I’d probably go away if the amount involved was not so high.
They also make it virtually impossible to speak to a person with greater authority than the ones who answer the phones.

I was so surprised and disappointed at their customer service. Tried online chat with no response, so emailed what I was looking for and received no recommendation. I replied, «do you have a recommendation?» They responded, «what are you looking for again?» I found an item on my own And placed order. When I enter «order status» on my confirmation email, it says, «you have no order.» Sooooo I tried calling but hung up because I was on hold for so long. I really expected more.

Bought a $ 2400 GE stove, installers couldn’t get it in right, said it really didn’t fit but that they needed to go and that
would handle a replacement.
laughed in my face the very next day, like 12 hours later. Brady in build.com’s customer service mentioned I may want to put it on Craigslist. I can’t make this stuff up. Called GE, they said it was solely on
.
So now we have this company in South Seattle (Metropolitan Appliance) who is sending us a new more expensive stove and buying the other brand new one off us for $ 1200. So all in all, we lost $ 1200 by going with
and the Brady Bunch. I even told Brady I would pay him $ 1000 (save myself $ 200) if he could do the exchange. He said he would check with his manager, lol, TOTAL SCAM!!! Someone mentioned, «Run for the hills!!». holy shit is that person spot on.

Well, they say the definition of insanity is doing the same thing over and over and getting the same result. I just purchased another defective oven from this company. When I called them to explain that the oven installed a week ago wasn’t operating I was asked what part I needed and was told they would send it to me, WHAT? When I explained I wasn’t an appliance repairperson and had no idea what part was needed, I was directed to the Frigidaire Warranty # where I sat on hold. Fortunately Greer’s Appliance in Silverthorne was a warranty vendor and can fix the oven. I just wish I would have spent the extra money and purchased the oven in the first place from Greer’s. I will NEVER use
again.

If I could give ZERO STARS I would. My husband just installed two hand held shower heads. I’m short and the height of these ended up being very high for me. I called to exchange them and I was informed that I couldn’t because they have already been installed. Unfortunate for
because this is the second home remodel that I have done and I have ordered many products from them. I won’t be ordering any other products from this site. BEWARE of this site!!!

and
also
are the same outfit. Stay Away! Stay Away! Run for the Hills”You will be taken for a ride you won’t forget or afford, I know.

I ordered a $ 550 bath tub from
. It shipped to me badly damaged (In 4 different spots?!) I called to have it picked up and refunded. I needed the tub ASAP so I went to Lowe’s and bought an in stock tub. Not the one that I wanted either. No big deal. I was told it’d be taken care of. A week later I call to check status. I was told to send in a few pictures and then I could give it away or whatever. I sent her the pictures and asked that it be picked up. My plumber doesn’t even want it. She basically told me to screw off. My problem now. I can pay to have it picked up? Who does business this way? I send you damaged goods and you deal with it? The driver took notes, pictures and called it in as damaged at the time of delivery as well. This tub has caused a lot of wasted time and money. First of all, I demanded my refund. How are they still holding my money??? Secondly, it is taking up a huge amount of space. I need it gone. They sent me junk and now won’t deal with it. If I don’t get a favorable response I’m going to waste more of my time dragging their company in the mud on every site that will allow it. The Associate (Alyona) put me in their rewards program for my trouble. Yes, you just read that correctly. As my reward, I am put in a program to buy more of their products? Funny thing is, I would have had this been made right! I’m doing a100% remodel on an1898 old Painted Lady and need a ton of items!

Wonderful buying experience! My items were shipped out the day after my orders were placed. When they say they have something in stock; someone can go into the warehouse and actually touch it. The shipping service they use was quick and both toilets arrived in perfect condition, even the boxes were in great shape. If I can’t buy something local; this is my new go-​to supplier. They also have an extensive selection to choose from.