Chico U Lock It Self Storage

This is by far the worst company I have deal with. I have been with them for almost 3 yrs and are vacating. This is the first time I have been late on my payment because I forgot to pay it & I get a certified letter saying they put a Lien on my unit! I’m not even 10 days late! Unbelievable! No other notice or call which I would expect if they looked at my payment history! I have also waited to get in my unit for over 45 mins because the office was locked and no one around at 3:30. The manager finally rides up on her bike and said she was at lunch when the note on the door said they were on premises & would be right back. Another time I was adding my daughter to my unit & was told she needed to be present with her ID. So we went in to add her and they refused because she didn’t have a PG&E bill to show them when I just wanted to put her on my unit. And twice I have had a lock put on my unit by mistake. I am disappointed that a business like this is in our town! Do not give them your business! They need to close or learn how to treat their customers. BAD BUSINESS!

Avoid this place at all costs! They say you have until the 10^th to pay your bill, I went in on the 10^th back in November to pay and they charged me the late fee because it was «a new business day after 10am.» Not only that but they had already put a red lock on my unit which they made me pay a B.S. lock cutting fee! I gave them my 30 day notice January 1^st and when I went in on the 31^st they said my paperwork wasn’t put in the system until the 3^rd and couldn’t find the forms I filled out ob the 1^st. They were going to charge me another months rent even after all my stuff and lock were out of the unit! I told them they wouldn’t be getting another penny from me. Worst storage units in Chico! Not only are they scan artists but my unit had a busted light which I repeatedly asked to have fix and the troll at the front desk told me they had more important things to do.

I’ve had my stuff in here for nearly 17 years and while it used to be pleasant, I can not emphasize how much it should be avoided now. Lost and mysteriously delayed checks, ridiculous fees, insane credit card policies. For example, if you wish to have your monthly fee automatically withdrawn by credit card, and can not present the card in person (I’m out of state), you must have your request notarized. Yes, by an actual notary, because that’s normal. The electronic payment site does not work. Poor, rude communication if any communication at all. There is really no reason at all to ever consider this place. None. Ever.

Was told by office I would have a unit withing 48 hours, made arragngement to move to Chico U Lock Self Storage. Canceled service with another storage, arrange mover and laborers to move me into new unit. Called to confirm next day and spoke with a young woman who claimed to be the manager but refused to identify herself.
This young woman repeated four times there is a waiting list do I want to be on it. STF? What was I doing the day before when I was in the office? The young woman was very rude and unhelpful. She then tried to claim I was harassing her, this place is crazy… avoid!

This company has serious problems!!! We rented a space 4 years ago, it has changed owners twice since then. We gave 30 day notice, went in today to close out unit, they didn’t have any rental agreement we did, then they said there was a couple stains on floor, we said they were there when we moved in and they said well we don’t have info on that so we still are going to charge you $ 150 cleaning, then also tried to charge us for an extra month. The troll behind the desk has major attitude problems

They require 30 day notice for vehicle parking spots also. I had to pay an extra 30 days for a boat that wasn’t there. If you are a day late they put a red lock on your door and charge you to remove it. They are extremely rude, there’s cock roaches in the units, my door was broken and didn’t roll up right. The light in my unit has never worked and they could care less and never fix anything. Don’t even get me started on all the other things wrong with this place.

Horrible place! When you leave you can’t just let them know & pay a prorated amount. I called to tell them I was out & asked for a call back to confirm. Not receiving any word back, I went in & they said it had to be in writing & their ‘not replying’ was my deal not theirs. So I signed the document & instead of it being 30 days notice they said I still had to pay for the rest of this month as well a the entirety of the next month. On top of paying for almost 2 months AFTER BEING OUT, they had it rented out w/​in a few days so they were also earning that money on the unit. I called & emailed multiple times to ask if they could allow me to pay 30 days instead of almost 2 months & they wouldn’t return my calls or emails. I went in AGAIN & they said them not calling or emailing me back was not their problem & to pay them even though they were also renting it simultaneously.

My experience wasn’t bad until about a year after I had moved out of the unit. I received a letter from a collection agency saying I owed them for the last months rent. Which I had paid in cash and a year later did not have the receipt. Scammers! I wouldn’t doubt it if this was common practice for them.

Probably the worst self storage option in Chico. Out of the many different storage units I’ve rented this was the first one that required a 30 day notice to vacate. They made me pay for an extra month after I had my stuff out. Moreover, operating hours are terrible and in many cases there is no one at the office during office hours.
I would strongly recommend avoiding this place.

The star rating doesn’t go low enough. Do not even consider this storage, poorly run and over charge.
Not at all impressed with the business practice of this facility. They do not return calls or make an effort to point out the important details of the contract– like if you 30 day notice falls into the next month YOU PAY THAT MONT ANYWAY.
I had a much better experience when I moved here from NY using Esplanade Mini Storage. Unfortunately, we wanted to find a place closer to our home and paid dearly.

We received a notice or rent would go up.. No biggie.
Then we were charged a late fee before ten days which is against California law.
My wife tried to get then to reverse it, but the manager wouldn’t.
So I went down to inquire and was asked to sign a new contact, but the contract was illegal.
I opted to give my 30 days notice.
I was then advised I would have to pay for April. .
Not per my contact.. That is the new one they tried to get me too sign.
Then.. I have not even checked out yet and was going to do it today and received a bill for cleaning.
Lol, I took pictures. .
I will be reporting then to the state and bbb…

I had the worst experience with management there today. The manager is a crazy lady and is extremely unprofessional. I was moving some boxes into my fathers storage when I had trouble with the gate code. The code was correct because my father gave it to me it was just not working. So I went in and asked if the lady could assist me and she was extremely rude and told me she couldn’t do anything for me unless my dad was with me. So I ended up getting inside the gate and once I got to my storage unit she had put one of her own locks on there. I was furious since I had all the boxes in my truck with no where to put them.
Too bad for her my father will be canceling his account and moving his personal property to another storage unit facility in Chico. He was completely furious to the way she treated me and called her about it but there Was no answer.

Spiders and bugs all through my stuff, water came in under the door, gate hours are terrible, management is concerned with money and money alone. No concern at all for customer care or satisfaction. Keep looking, there are lots of great storage places in Chico.

RUN AWAY AS FAST AS POSSIBLE!!! The OLD management was great, but a new manager took over in early 2014. THE LADY IS CRAZY! I mean like, in serious need of psychological counseling. And they will sell your property, legal or not. Seriously. We were in the office a couple of months ago behind a woman upset about this and when she left the manager told my wife they shouldn’t have sold her stuff. Then they changed their hours, when the hours were one of the reasons we went there.
Then the CRAZY came out. I’m paid up on time every month through my credit card. I entered 5 minutes before closing to drop one item off. Literally a 3 minute trip. She came running out SCREAMING at me that I was trespassing and I had to leave. What? I explained that I rent a unit (I used my code to open the gate!) and I had plenty of time to drop off and leave before closing. She continued YELLING at me that I was trespassing, she was going to lock me in (illegal) and she was calling the police. Honestly, I thought she was trying to scare me, because that would be CRAZY, right? She took more of my time screaming at me like a lunatic than I needed to drop off and leave.
Yep, crazy. I decided at that moment that we were done. There were other issues too and this was so far past the last straw. So guess what? Yep, Chico PD showed up. Of course, as soon as she explained the situation to them, they pretty much laughed at her (very professionally, of course) and were done.
So was I, we cleared out the next day. DON’T RENT FROM THESE PEOPLE UNLESS YOU ARE JUST DUMPING JUNK THERE THAT YOU ARE NEVER GOING TO TOUCH AGAIN!

Worst storage facility I’ve ever experienced! One of their units leaked (roof), ruining several high dollar items. They refused to pay, indicating that the contract I signed says that they are not liable for damage. Ok. So they moved me to another unit– larger, for the same cost of the smaller one I had. Great– until they raised the rent «to market value.» You have to give 30 days notice to vacate & they won’t prorate for partial months– even if you’re moving out on the 5^th. If you have any problem with them that can’t be answered by «it’s in the contract you signed» then don’t hold your breath for a call back from the manager. Even if you keep following up, they will never be in nor will ever return your call. This place is overpriced, unprofessional, of poor quality & shiesty.

My complaint is about the gate hours, management closes the gate 10 minutes before the scheduled closing time. I’ve called them on numerous occasions to only be met with excuses. Come on people, it doesn’t take a rocket scientist to run a storage facility!
When I spoke with the owner about his point of view about customer service he so aptly replied, «You can join the line of the rest of the people who want to sue me.» Charming.