Courtyard Chico

Rooms were clean coffee was good
Understaffed so customer service was not as good as it could be
To long of wait for coffee /​breakfast
Check in ok
Check out there was only one gal to busy on the phone to help the customer right in front of her
They need more staff

I had to book a last minute room due to my college student daughter having an emergency surgery and our family lives in Los Angeles.
My husband booked the room through Expedia which stated that the room was only available for one night. When I got to the hotel and explained my situation– that I was unsure of how long I would be there and that it was a day to day situation– they assured me that I would have a room. I ended up staying 2 weeks and not only did they make sure I had a room, but they kept me in the same room up until the last 2 nights.
The staff is so kind and helpful, even the maintenance workers asked about our situation and wished us well.
There is a Starbucks counter in the lobby and the servers knew my coffee order by the second day.
There is laundry and they offer detergent for free. The gym is small but well kept.
My rooms were clean, the towels were soft, the beds were comfy. The walls are thin, but it’s a hotel. You’ve got to take the bad with the good, and in this case the good far outweighed the bad.
THANK YOU Courtyard Chico for making a tough situation a little bit easier. You’ll be our first choice in future stays.

I am so unhappy with my stay. It was my grandaughter birthday and she brought 2 friends she wanted to stay here because of the indoor heated pool and spa and there was starbucks and a restaurant. I paid $ 150. For 2 rooms. Which is high I usually stay at the Hampton which is just as nice for $ 100 with a free breakfast and that’s sacramento. Right after we got here the girls went to the pool 15 minutes later the pool and spa were shut down cause a little kid pooped in the pool. My birthday girl was bummed especially when she found out the restaurant wasn’t open either. I wanted my money back I asked for the manager but she wasn’t there. We were told we could use the outside pool next door. I was told that they were going to fix the pool and after I asked for a discount they finally said if it didn’t get done I would get a discount. Well then we had to waste time going to find a place to eat by the time we got back it was an hour before the pool closed but at least they got to swim a little. This morning I went to get coffee in the lobby but you have to pay for it what kind of hotel doesn’t have free coffee in there lobby and over priced one that’s who. There tiny restaurant was too expensive and the coffee was awful. Now we have to go find a restaurant. It’s not right to gouge people This is Chico not San Francisco. I won’t be back.

Very clean and entire staff is friendly. My son is loving the fact that they have an inside pool, as its a rainy day and he still gets to swim. Rooms are clean and housekeeping is very nice and accommodating.

A nice hotel, nice room, friendly staff, and very easy check in and check out. However, we will never stay here again as the walls are PAPER THIN! Had to listen to our neighbor’s phone conversations (word for word) and then listen to him snore alllllllll night! It was horrible!

Got assigned to a room on the first floor. The room has a moldy or mildew smell. Bathroom smells worse. And when I turn on the water, the smell got stronger. I had to keep the bathroom door closed and hold my breath while using the bathroom. Room seems to be recently remodeled with new carpet and wall papers. Unfortunately the cleanliness is questionable. Kind of dusty and the sink and drains are stained. AC vents are dusty and dirty. Overall pretty gross. Makes me feel that I will get sick staying in this room breathing the stinky and dirty air from bathroom and AC vent for too long. Definitely not what I would expect from a Marriott hotel.

This Courtyard Marriott is just all right. The hotel is several miles from downtown Chico. The rooms are small. Beds are comfortable. No free coffee in the morning like most Marriott hotels. But it probably the best choice for a hotel in Chico. Prices are relatively cheap if you reserve well in advance of your stay. Check in at the front desk is quick and pain free. Lots of free parking. Better restaurants in downtown Chico than around the hotel.

Satisfactory customer service.

People are friendly that work here but the cleanliness is not good at all. First off there is a strange smell in the bathroom and all over the bathtub there are like grains everywhere. Looks almost like rat poison (maybe why there is a smell.)
I also keep finding random hairs around the room, including in the bed.
Very disgusting cleaning at this hotel and this is not the first time I have stayed here and experienced similar issues. I guess it can only be my fault that I keep returning! Time for a change this time.

Rip off hotel! You pay for everything here. No coffee or water in lobby; everything is ala carte. No breakfast either — you’ll have to pay for that too. Small refrigerator in room. Ours had a broken door on the tiny freezer. Broken off drain cap in the bathroom sink, cracked tiles in bathroom. No place to prep food and no microwave to reheat food, so you’re forced to buy the very expensive food in the lobby. Not at all close to a home. The only good thing for this hotel is leaving.

Here for work in Oroville and decided to stay here as it’s super close to 99 and closest to Oroville. I checked in using the mobile app and was greeted with my key as soon as I arrived (no waiting and checking in). Just told the front desk staff my name and they handed me my key.
Coffee in the morning at the Starbucks downstairs is good. Room is pretty large, clean and comfy. I had no issues with noise or dirt.
I used the gym while I was here and it was sufficient. Not a full-​scale gym but I wasn’t expecting that either.
Warm cookies in the evening are a wonderful surprise. I’ll stay here again for sure.

Easy check-​in, but we had to wait 30 minutes for our room to be cleaned… and it was still pretty dirty. Fan in the bathroom wasn’t working, and the mattresses felt like sleeping on cement. (We had a newly renovated room, too) Their little lobby restaurant, the «Bistro,» was WAY overpriced and not very good. The pool was super nice, which was the highlight for sure. The hot tub was dark green and very scary. It actually smelled like hobo feet. NO JOKE!
Overall disappointing for the cost. Probably won’t go back.

I go back and forth on 3 or 4 stars. They did something a little different in terms of food… They have a beer and wine bar with limited menu. I like it since it is a step up from what some hotels offer, but it doesn’t really seem efficient… The food was fine, a bit pricey, but then it is a hotel… They have happy hour which is excellent, who can complain about good deals on beer and wine!
I will certainly visit again my next trip to Chico.

For the price I would seek someplace else– 1) free breakfast is not provided, 2) there is NOT a microwave in the room, 3) these is NOT a small refrigerator in the room.
For the price _​really Marriot?

We were really disappointed in our stay (September 4 – 6, 2014). As experienced business and leisure travelers we usually like the Courtyard brand. This Chico motel fell short. In ALL Courtyards I’ve stayed in prior, the room had a refrigerator. This room did not. Some of the Courtyard’s we stay in have microwaves. This room did not. In the vast majority of Courtyard’s we stay at — the bathroom is clean and well kept. Not at this place. Our tub had big indentation on the bottom of it, and we found four small hairs. YUCK!!!
Wifey was appalled that there was no complimentary coffee.

I’ve got a lot to say about this hotel. First of all, the check in process was super easy. The front desk girl was very sweet and answered all my questions.
The lobby was impressive and it was nice to have a Starbucks attached. My room was clean and bigger than I expected. Paul mitchall products and nice soaps. Con: coffee in the room is not so great but there is a Starbucks downstairs and Dutch brothers across the street.
Parking was easy and well lit. My car and I both felt safe.
The next I was greeted by the front desk girl who remembered me name! Which means a lot.
I had made a mistake with ordering my room. I called the front desk and they had it fixed in 30 seconds.
I would recommend this hotel to travelers to Chico!

#chico2014 Graduation weekend. Booked 3 rooms a year ago at a decent price (less than $ 150 I believe) This hotel is right off the 99 but a little far from downtown Chico.
Let me start by saying their customer service from booking to checking in was top notch. Just so helpful and accommodating and patient. The lobby has been renovated recently and was very nice. Lots of space to hang out and a cute back patio area with a fire pit at night.
Rooms are large with SUPER high ceilings however the walls are thin, the restrooms need repair and no fan do after showers it’s way to warm and steamy.
There is an indoor pool and hot tub but again there’s no airflow in there and the noise level with screaming kiddos is not relaxing at all. They also have a small gym but I didn’t see it being used.
No free breakfast folks. This was a disappointment for sure. They have a café that offers breakfast food but its pricy.
Fresh baked complementary cookies in the evenings is always nice and they do offer an evening Happy Hour pricing on beverages.
Customer service is great but the noise level from other guests was not and I wish they offered breakfast complementary. But over all this is much nicer than many of the other options in Chico.

So Courtyard gets a five star from me due to the amazing generous offer they were able to give me last month. I wont state how much but we found out we couldnt get into our house for two weeks and Courtyard was able to hook us up in a suite for 15 days at a rockin deal. Service was fabulous, hot continental breakfast every day and nice clean rooms.
They really helped my family out when we had no where else to go and I just want to let everyone know how much we appreciated their service. I was dreading staying at a divey hotel and instead we were treated like royalty. Thanks Courtyard Marriot!

We came up for a mini trip up to Chico and stayed at this hotel. Although it wasn’t downtown, it was pretty close by.
Our room was pretty standard and although we didn’t have a fridge, we liked the couch and lounge area. We used points to book the last minute trip and got a free stay, the room was nice. It’s good to know you can use your points and get a good room.
I routinely workout each morning, so I made use of the treadmills in the gym. They don’t have much equipment, but I liked it. I didn’t really get to the pool, since it was indoor and we had access to an outdoor pool at our friend’s hotel.
I bought breakfast from the café downstairs and brought it to our room. The egg white sandwich was sooo good. I ordered my guy a parfait, coffee and orange juice. Perfect little breakfast in bed.
I would stay at the Courtyard again when visiting Chico.

Stayed here while in town on business. Check-​in and check-​out were both quick and painless with a friendly employee. They have a little café where I picked up a meal during my stay — a tuna salad sandwich and fruit.
My room was clean and comfortable and they have some nice lobby seating which I utilized for a meeting.
Free wi-​fi is always a nice touch.